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Tactical Innovations Customer Service

Discussion in 'NFA Firearms and Accessories' started by 41magsnub, Oct 26, 2010.

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  1. 41magsnub

    41magsnub Member

    Joined:
    Jul 10, 2007
    Messages:
    1,791
    Location:
    Missoula Montana
    Is it just me or is TI not great on the CS front? I have a couple of easy questions on one of their products I send in separately over the course of a month, I used the contact us form to ask them. No response.

    I called in during business hours on two separate occasions to follow up on those questions, got voice mail and again.. no response.

    Is this typical or am I just unlucky with these guys?
     
  2. PTK

    PTK Member

    Joined:
    Mar 25, 2007
    Messages:
    3,712
    Location:
    Montana
    They were fine for me, but that was a year or so ago, and I simply ordered an item and received it a few days after. From a quick search of folks who do business more often with them, it's rather typical to get terrible, or hit-and-miss, customer service. Rather like Botach.
     
  3. springwalk

    springwalk Member

    Joined:
    May 15, 2010
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    Location:
    lemmingville
    Its probably that west coast work ethic. Once you cross the Continental Divide heading west people are pretty flakey often. Especially here in oregon and down in ***********.:(
     
  4. waterhouse

    waterhouse Member

    Joined:
    Jan 7, 2005
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    4,203
    Location:
    Round Rock, TX
    I've dealt with them twice, but the most recent time was a couple years ago. First time I called and they answered all of my questions, second time I emailed and they answered within a day or so. I don't have any more recent experience, but their CS used to be good to go.
     
  5. 41magsnub

    41magsnub Member

    Joined:
    Jul 10, 2007
    Messages:
    1,791
    Location:
    Missoula Montana
    Oddly enough they responded to my last email yesterday, and forwarded me the sent items when they responded to the previous ones. They did not end up in my spam filter, they simply never showed. I wonder if they had some email issues last month?

    Anyway, I guess I'm good to go!
     
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