Taurus 24/7 mess-up

[crazyjennyblack]

My friend bought a brand new Taurus 27/7 G2C in .40 S&W today. We took it out, and it jams every once in a while. The slide locks back and won't go forward even when you press the release.

We took it to a gunsmith I know, and he looked at the inside of the slide and found scoring and carbon where there shouldn't be, and marks on the interior that seem to indicate that the machinist that made it messed up.

So.... to the Taurus customer service place it goes on Monday!

One thing I want to know is - has anyone else had problems with this gun? Does anyone have one and like it? For those who have it and like it, what kind of ammo do they prefer? We used Winchester white box from Walmart today and had a couple of light strikes....

 

[courtgreene]

I had one in .45acp. It would jam every so often, so I called customer service and they sent me a new magazine that fixed the problem. It was a very reliable gun and shot well. I only got rid of it because someone offered me a matthews bow and I needed a better bow than the one I had, and like my 1911 more than I liked the Taurus. I liked it well enough, though, it concealed well in my waistband. I trusted it... but away it went. Their customer service was very good when I needed them. Very fast.

 

[Big Shrek]

My Wifey's 24/7 (1st gen) had the mag issue as well, but was otherwise clean &
runs like a Singer sewing machine after sending the mag back to Taurus and them sending us a new one.

You just got a Mon morning no coffee or Fri afternoon lets go get drunk gun...
it happens, to every MFR, due to human nature

On the upside, Taurus has been pretty darn good about fixing their mistakes,
and their oops ratio is far less than some other major MFR's lately...
so just send it in, and occupy your time with prepping your hunting rifles for next season

Oh, while I'm thinking about it, when you send it off, include a WRITTEN, DETAILED explanation of the problem
INSIDE THE BOX you send it in. Why do that?
Because the Phone Rep is probably NOT in the same building as the tech who will repair it,
and Reps are NOTORIOUS for not writing down everything they need to on the repair order.
So...to get it fixed RIGHT, include a note in the box...it'll save the Tech some issues,
which means faster diagnosis & repair, etc, etc...which gets you a great-working firearm!!

 

[jon_in_wv]

I won't back up that Taurus as less issues than other manufacturers any time in its history. Their firearms have indeed gotten much better over the years but you take your chances with them. Take a few minutes online and you will find many, many problems with the entire Taurus line with the exception of the PT92 and similar. In my experience I send a PT22 that was defective out of the box back twice and they still haven't fixed it. I can forgive the occasional lemon but when their CS is as bad as Taurus that is unforgivable.

For example, I had a KelTec P11 and the slide stop broke after a couple thousand rounds. One phone call and they gladly put on in the mail for me to replace it.

My M&P 9C mag catch became worn after around 9000 rounds. I called S&W and they sent me a return envelope. They replaced the mag catch with the updated design and put in a new recoil spring for me. It was back within a week and there was a note from the tech stating what he had done to it.

The PT22, would fire with the lock engaged and wouldn't feed ammo. You also couldn't load more than 4 rounds in the magazine or the rounds nose dived and wouldn't feed. I returned so Taurus where they proclaimed it fixed and sent if back. The lock was fixed but none of the feeding problems. I tried some different magazines and ammo to no avail. I called them to return it a second time. It was gone for several weeks and when I called them they never had any idea where the weapon was or if it was getting fixed. Finally it came back no better than the first time. No note or word they had even done anything to it. The moral of the story for me was that not only didn't they care about the quality of the weapon when it went out the door, but they care equally little about making it right.

I would go through the hassle of getting Taurus to fix your 24/7 then trade it on a better quality weapon, or at the very least one from a company that will back up their product.

 

[Big Shrek]

Think of the millions of recalled pistols from major mfr's in the last three years,
there's plenty of slapdash still going on...even at S&W and Ruger...
but that is what warranties are for...its why folks get one when they buy a car, so if things weren't done right, they get fixed.

Which is also why I mentioned including a note with the gun when sent back...
since it is a biz with Humans doing the work, helps to give as many tools as possible


I've done repairs for many years, and have gotten detailed repair orders,
and had orders come in that only said "Broken"...you can understand how unhelpful that is...
and that is sometimes what happens with phone rep to tech interfaces...
You can get a new Phone Rep, who doesn't know squat, and forgets to input the data on the order,
or one that's peeved off at the jerk who is being nasty on the phone, which means no notes..
or one that's just fiddling around/high/moron, and doesn't put anything in the notes...
OR...you can actually get a GOOD Phone Rep that actually speaks/writes English and manages to write it all down properly...
one never knows what can happen...

And then there's the techs themselves...and you can get anything from Bob Shea great to Red Jacket morons...

Thusfar, my Taurus purchases have been pretty darn good, going back to 1988.
My Ruger purchases, have been three nightmares...and they're usually one of the better ones to do biz with...
Meanwhile, I'm carrying Calico's, Glocks, & soon a S&W on a regular basis

 

[crazyjennyblack]

We plan on including a detailed note, printed pictures of the scoring/burrs/damage, and a couple of fired cases for reference.

I kind of doubt that it is the mag, because it did this with two different mags that were both brand new. Good to know that Taurus has decent customer service. How long does it usually take to get a gun back?

And.... how does one ship a gun back to the manufacturer? UPS? Does it require an FFL to get it back?

 

[Big Shrek]

We plan on including a detailed note, printed pictures of the scoring/burrs/damage, and a couple of fired cases for reference.

I kind of doubt that it is the mag, because it did this with two different mags that were both brand new. Good to know that Taurus has decent customer service. How long does it usually take to get a gun back?

And.... how does one ship a gun back to the manufacturer? UPS? Does it require an FFL to get it back?

Call Taurus USA, they will give you explicit instructions, and probably send you a shipping label.
Kinda depends on your state regs...
Quite often it will be sent from where you purchased it, but any trusted gun dealer will do

 

[Pyzon]

WWB makes many firearms not work good, especially when guns are new.

 

[JR47]

Unfortunately, Pyzon is correct. The past couple of years worth of WWB has found itself at the center of multiple issues as to reliability and accuracy.

As an aside here. I have some 1990's Winchester White Box 9x19. I also just bought some 2013 production WWB. Comparing them side by side in a new Ruger SR9c brought home to me the differences. In 100 rounds, I had four FTE with the current production in the gun. Accuracy was on the order of 3" @ 15 yards. The gun was visibly sluggish at the 100 round mark, as well.

Took it, cleaned and lubed it again, and switched to the 1990's WWB. No FTE in 100 rounds. The action was markedly cleaner at the 100 round mark. Accuracy was 2" at the same 15 yard distance.

I'm going to do the same test using my new P227 when it arrives. I'll be using 2013 production Winchester WWB versus some old 1980's vintage WWB. Be curious to see the difference, if any.

 

[Godsgunman]

You don't need to have a ffl ship it, you can ship it yourself (FedEx) to the Taurus repair center down in FL. When Taurus is done they ship it back to you, no need for a ffl unless they have to replace it with a completely new gun. In the case of a new replacement they would have to then send it to a ffl.

 

[wally]

You don't need to have a ffl ship it, you can ship it yourself (FedEx) to the Taurus repair center down in FL.

Yeah but FedEx requires you use next day air which generally runs ~$60+

Pester them for a pre-paid return shipping label, good customer service knows this, and sends you the label as part of the RMA.

 

[Godsgunman]

I use FedEx all the time and have never had to use next day air. You can use air express saver I believe its called and its about $27.

 

[wally]

I use FedEx all the time and have never had to use next day air.

Did you inform them you are shipping a handgun? If not you've violated the law.
Why do you ship/return guns all the time? If you're an FFL you can ship ground.

The only trick that might work is to go late Friday after their deadline for next day air so the best they can offer would be Monday delivery, this happened to me once, and it was like $27 but I don't know their operations well enough to plan on it. I only know I was past the deadline because the guy ahead of me in line was agonizing over it. I was happy when I just handed them the box, said I'm returning a handgun for repair and they said $27 instead of the $65 it was the other times. Policy or counter help error?

But is still expensive when they can give you a pre-paid return label for ~$10.

 

[Godsgunman]

Yep, everytime they've known what was in the package. I've sold a few pistols on GB and used them to ship to the FFLs and once for a repair on a Taurus. Granted the cheapest way is to get Taurus to send you the pre-paid shipping package.

 

[Shipwreck]

Fed Ex and UPS has a company policy that handguns must be shipped next day. People online like to claim that they call it "machine parts" to get around this. That is illegal.

It is not the law that requires next day shipping of handguns. That was something the companies started on their own. UPS supposedly did it because of employee theft... They claimed that this lessened the time a firearm was in their possession - lowering the chance of employee theft. Very nice to pass this onto the customer, huh?

Anyway - the law requires a person to tell the shipping company that they are shipping a firearm. So, lying about it is bad news possible.

Anyway - I do not know how your local Fed Ex is allowing that. They must be ignorant of their own company rules, because no one else gets away with that.

I did have the local UPS let me ship a handgun ground a few years ago. I told them what it was, and stated "I know I can't ship it ground." The woman said "yes you can," so I went along with it. It was listed as a firearm - if that employee didn't know her own company policy, I wasn't gonna say anything. But, anyway...

Next day shipping price can vary depending on how expensive the gun is too. Sending a $2k-$3k gun really gets expensive