YHM customer service?

[Gummy]

My stainless steel Phantom 556 come apart yesterday. The threaded part was still on the barrel and the rest went down range. Doesn't look like a baffle strike not really sure what happened. Anyway I'm sending it back today. Anybody have any experience sending stuff back to YHM for warranty? Thanks

 

[Badger Arms]

Call them and explain what happened. Sounds like the weld might have given loose. They are pretty good about making things right. If you could, take a few pictures and post them. It would be interesting to see where it sheared and what the inside looks like.

 

[Gummy]

I already called an explained what happened and they told me to send the can and the barrel it was on to them to get checked out. I was just curious if anybody else had dealt with a issue like this with YHM. Didn't see much on the internet about YHM problems so I hope that's a good thing. I'll post some pics tomorrow when I can get back to my computer.

 

[wally]

Most suppressor makers will fix it if its their fault, and charge a reasonable fee to fix it if its your fault (baffle strike).

Gemtech is giving me a new Multimount suppressor because of catastrophic tube failure (threads for the LID may have been cut a bit too deep) and are eating the $200 tax for the new one because the failure was "their fault". Great service, but still I'm without it for 4+ months now waiting for E-forms

 

[Gummy]

I hope mine can be fixed and not replaced. I hate to think about waiting all over again.

 

[Gummy]

Here's some pics of the damage done. The part with the threads stayed on the barrel and was tight. No sign of a baffle strike. In the close up photo you can see how clean the break is. Almost like it was cut.

 

[wally]

I'll go out on a limb and say it looks like the threaded part is an insert and the weld holding it to the tube broke. I suspect it can be repaired. I'd hope they'd do it quickly and for free.

 

[Badger Arms]

I'll go out on a limb and say it looks like the threaded part is an insert and the weld holding it to the tube broke.

I will join you on that limb. Looks like the weld gave way. I hate to impose on the OP, but could you get a shot of the inside of the suppressor body to show the shear point there?

 

[Gummy]

Sorry I didn't get a picture of that end before I sent it back.

 

[Badger Arms]

Ah, well. Thanks for the photos anyway. You'd think that when they're charging $500-1,200 for these things, they could thread the front and end caps on and THEN weld if they feel like it.

 

[Anmut]

I'm currently waiting on this exact suppressor. Hoping that the OP has his fixed quickly and that was just a bad weld.

 

[Gummy]

Suppressor was delivered to them this past Thursday. Haven't heard anything from them yet. I'll wait a couple more days then call if I haven't heard anything yet.

 

[Gummy]

Talked to the folks at YHM today. Suppressor is repaired and getting refinished. Should be back to me sometime next week

 

[Anmut]

That is excellent news and a bit of relief to a future YHM customer.

 

[MenaceMan47]

YHM Suppressor

I just bought a new YHM QD Phantom M2 in 7.62 yesterday. I shot a YHM 5.56 QD years back and love their price-friendly and effective products. I'm glad to see you had a positive experience with their customer service. I did some poking around months back and have found both good and bad (mostly good), but again YHM makes a very good product in my eyes. Customer service is key in any product purchased.

 

[Gummy]

YHM makes it easier to get into the NFA game. Good products at good prices.

 

[Gummy]

Got my suppressor back today. Looks great and sounds good. I would say an 18 day turn around for repair and refinishing isn't bad at all. Thanks go out to the crew at YHM!

 

[Anmut]

That's awesome news. Can't wait for my stamp!