Anyone have a contact at Remington cust service? At my wits end.

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Snakum

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Some of you saw my recent posts about my fourth new Remngton firearm of '09 (a new 7600 in .270) having even bigger problems than the first three '09 purchases. Unlike the two 870s and the 597, this problem with the 7600 is one I can't fix, nor will the dealer's gunsmith touch it. However, just like with the two new 870s Remington Customer Service has been worthless. I called Remington a few times when we first found the problem on the 7600 and finally got to a supervisor in the CS department. Of course, despite years of loyalty to, and defense of Remington all he could do is have it sent back for a rebarrel, which I indicated I would do after deer season was over - I went ahead and put a low power scope on the rifle as a temp fix. As requested by the CS supervisor in Madison, NC ("Foster"), I called back with the serial numbers and/or CS Incident Numbers of all four problematic firearms and with an address to send the return tags to. It has now been three weeks and I still have not received the return shipping labels. Once again, I am at a loss with Remington. I finally figured out and fixed the problems with the other three rifles and shotguns but I can't do that on this one. The sights were jigged and installed an eighth of an inch left of the barrel/receiver centerline.

Anyone have a family member, friend, or any other kind of contact at Remington CS or at corporate in Madison? I'm completely at my wits end with this crap. Can anyone help with a phone number to someone other than first line customer service?
 
Why not just trade if off and buy a decent gun? Why do you keep buying them after having problems with all the others?

I've also had problems and will no longer buy new Remington products. If I get a Remington it's going to be an older one from back when they still made quality guns.
 
Can we get a boycott from THR members until Remington responds to Snakum? Snakum, post the Remington email address and any reference number we can use to submit notices of boycott in your behalf. I'll fire off a note to them stating I won't be buying ANY Remington products until they have your guns fixed.
 
Remington couldn't give two hoots about a boycott, but it is an excellent idea! lol hehehehe

You should have taken it to a dealer and had them do the return, it may have helped but more than likely, not. Remington seems to not give a darn about consumers or their dealers which sell their product.

Keep calling them, you might mention that you feel it is a safety issue and IF something were to happen and it goes legal.....
 
LOL. I'm afraid Remington is, as someone else wrote on here once, going to become the Yugo of rifles. They are becoming a cautionary tale. A once great American company starts putting out crap and stops caring for the people who helped make them what they are. Wait ... where have I heard this before? Oh, General Motors. With Weatherby, T/C, and Savage making reliable rifles that shoot MOA right out of the box for less than Remington charges for their recent crap it is only a matter of time.

As far as why I keep buying them? I was hard-headed. I defended the Remington 870s right here even after I had to fix two new ones when Remington wouldn't or couldn't help. WHat can I say? I'm stubborn and my family has always bought Remington, just like some families always 'buy GM'. But even an idiot like me learns sooner or later.

If the d@#$ thing wasn't so laser accurate I would have sold it for whatever I could get and bought a used 30-30 lever gun. :D
 
A once great American company starts putting out crap and stops caring for the people who helped make them what they are. Wait ... where have I heard this before? Oh, General Motors.
Click to expand...

Snakum....I feel you have summed up the majority of medium to larger companies in the United States today...sadly, sadly, I say!

I know what you mean being brand loyal, we have customers that would by brand ? no matter how bad it was and go to their grave defending the POS, guess that's just the way it is.

And the prices...can you believe the high cost of Remington rifles! I mean, please!
Dealer price on an comparable Savage is in the neighborhood of $200 LESS than a Remington. Same for the jap built stuff, and the finns.

I just squirreled away a CDL for myself, now, ask yourself, here is a man that works on, builds, repairs and sells these things every day and he did what!?!
But in my defense, if it wont shoot, I'll rip it apart and make something out of the scrap! lol hehehehe

You know, I sincerely hope Remington gets their problems worked out, the Remington line of rifles USED to be the finest production rifle made, but with a heavy heart and tearing eyes I say....no more! How's that!?! lol hehehehe(maybe Remington will read this hehehe)
 
A boycott to a failing company might be a joke, for awhile. It also might be the first nail in the coffin, and deserved, if they don't wake up.
 
Slightly off topic as I've been trying to get an owner's manual for a Marlin Camp 9 for 6 months. As Remington now owns Marlin, the customer service people( an oxymoron if ever I heard one), at Marlin, gave me a customer service number at Remington. After several phone calls with live people, I might add, I acquired 3 promises to send the manual. Several letters, several emails and ta-da, 2 manuals arrived a couple of weeks ago. We are talking of several sheets of copies, an envelope and a stamp. Twice. Now for certain they spent way more on the several phone calls, several emaila and several letters read. If they can't co-ordinate on something this basic, what makes anyone think their rifles are going to come out pristine? I won't even bring up the factory OEM magazine for a 581 that self destructs whenever you dare remove it from the rifle.
 
Had an incident a while back when trying to purchase an 18.5" 870 barrel. Was sworn to up and down that no one could find any record of my first order, so I ordered again - and was then double-billed. The whole experience was one of endless phone calls, order number cross-referencing, "please hold," transfers and general ineptitude. Went through the same thing a few months later when I had some issues with a 597.

Until they fix their service, my Remington-brand purchases - from choke tubes to firearms - will be secondhand. From the rumblings I've heard lately, I'll probably get better-quality product that way anyhow... :(
 
LOL. I'm afraid Remington is, as someone else wrote on here once, going to become the Yugo of rifles.
Click to expand...
Blasphemy! The Yugos may not build the best rifle...but it isn't the worst price either...OTOH Remington... ;)
 
How did you have a problem with an 870? I have known people that have had 870's for over 20yrs and they still work flawlessly. I have never seen anyone have a problem with an 870.
 
I haven't. I've sold dozens of them shot five or six different guns, circa 1980-today. Now if you're talking about the Mossberg 500, yes about half the people I know that own one, have had a problem with them.
 
Me neither, as I have several of them, but then again they are older.

The ones coming through the shop have had simple problems such as ejector spring problems and there were several with left side shell latches that weren't staked well.
But we hear from some other shops in the area that they have been sending them back on a regular basis, we do not do a lot of shotgun business other that tactical and turkey stuff.

Other than that, narry a problem!
 
I had a buddy with an 870 express that the ejector broke on. He sent it back to remington and didn't hear from them for about three months. He finally called one day and they said they were holding on to the gun for payment. After they installed the part, they reblued the barrel (without consent) and wanted $400 in order to return the gun. After going up three levels of management he got someone to consent that they screwed up and immediately got the gun back in the mail. My advice is to get on the phone and start climbing the management ladder until you hear the answer you are looking for. It is not acceptable to get a brand new gun from the factory with something wrong that they are not willing to fix.
 
Slightly off topic as I've been trying to get an owner's manual for a Marlin Camp 9 for 6 months
Click to expand...

Not meaning to be snarky, but I found it in about 13 seconds.

http://pdf.textfiles.com/manuals/FIREARMS/marlin_9.pdf

Blasphemy! The Yugos may not build the best rifle...but it isn't the worst price either...OTOH Remington..
Click to expand...

I reckon he means these Yugo's:

2yugo.jpg
 
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The good news is that the Remington Model 700 action's
Patent will run out in 2012.

Such a popular and cost-effective design may well bring out some good quality copies, kinda like what happened with Colt's 1911.
 
I wish it were as easy to get rem 700 actions as it is to get AR-15 lower receivers, that would be awesome.
 
1981 Remington 7600 .270 Win

I have one that my grandfather bought in Jan. of 1982 as a retirement gift to himself, he retired from IBM in Endicott, New York that same month. He had worked for IBM before WW2, was drafted, came home and resumed his job in 1946 till retirement. He put a scope on it himself, sighted it in with less than 10 rounds, and the next time it was shot was Jan. 2009 when I shot a wild boar in Florida. He gave me the gun in 2008, I took the scope off, never shot it, the first time I shot it was when I shot that pig. My grandfather never touched the sights at all, only shot it through the scope, and when I sighted it in Fall of 2009 before deer season, it was still factory accurate after all of those years. Best rifle I have ever used in the woods, I even sold my Winchester 94 30-30, I knew I would never use it again after I had the 7600. One final note, the ammo I used to kill that boar was Federal 130 grain from 1982, the same ammo my grandfather used to sight in his scope. And after I shot that pig, I yelled over to my 90 year old grandfather and him and I dragged it out of the woods. Get your gun fixed, have similar memories.
 
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