GunnyUSMC
Member
Let me just start from the beginning. On Wednesday September the 27th my son Isaac and I were in Walmart around 6pm. I stopped to look at their gun display and saw that they had a heavy barreled Savage rifle priced $269. I thought that was a pretty good deal and wanted to have a look at the rifle. After waiting 30 minuets, I left the gun counter, finished my shopping and went home.
The next day I went back to the store after work and there was a person behind the counter. I asked to look at the rifle. I was handed the rifle and the tag on the rifle stated it was a Savage Axis. I told the nice lady that I would take one. I filled out the 4473 on the computer everything went good. She started putting the SN# for the display gun on the paperwork. I asked if they had another rifle in the back. She said she would check , but would have to have someone watch the counter for her. About 20 minuets later someone showed up to watch the counter. About another 20 minuets later I was told that was the only one they had, I said I would take it. She comes to the counter with the rifle box and finished the paperwork and then called for a manager to ring up the sale. Well we waited a good while while before a manager showed up. The paperwork was double checked the they rang up the rifle. And told the total was $437. Now I know that our tax is not that high, I said that the rifle had a tag saying it was $269. This is when they discovered that they had the wrong tag on the rifle. They asked what I wanted to do, I said buy the rifle for the marked price. The manager said that she could not mark it down because it was a federal regulated item. I said that was BS. I was told that I would have to come back the next day. By this time Two hours had passed and I went home.
Friday I got off at noon and went back to the store. The department manager was there and I told her what had happened. The first thing she says is that guns were Federal regulated and she couldn’t mark it down. I told her that was BS and that she needed to get someone above her pay grade to talk with me. Another manager showed up a short time later and advised of the situation. First she tells me that guns are Federal regulated and could not be marked down. I told her that she was the third person to tell me that same lie. She then told me that she was not going to mark the gun down and that was it. I asked her for the home office phone number. With as much attitude as possible she said. “It’s 1-800- Walmart, and you can call them if you want “ . That was another 30 minuets wasted at Walmart.
When I got home I called the home office. A very nice lady took my call. I told her about the situation and the amount of time it took. She apologized and told me that the store manager was the one that had the final say so in the store. She said she would contact the store manager and that I shop be contacted on Monday.
About an hour later a manager from the store contacted me to ask what had happened. I advised him of everything that had happened and he said he would get back to me. Saturday morning he called me back and said there must have been a miscommunication about the price of the gun when I went to buy it. I told him that there was no miscommunication, that the gun was clearly marked $269. He told me that he had to check something and would get back to me.
He called back later and said that he had talked to the store manager and they were willing to give me a $100 gift card to put towards the purchase of the gun or use as I saw fit. I told him that would work for me.
Today I picked up the gift card and went to buy the rifle. About an hour and fifteen minutes later I left the store with the rifle. That is the longest it has ever taken me to buy a Gun.
Here’s the gun.
The next day I went back to the store after work and there was a person behind the counter. I asked to look at the rifle. I was handed the rifle and the tag on the rifle stated it was a Savage Axis. I told the nice lady that I would take one. I filled out the 4473 on the computer everything went good. She started putting the SN# for the display gun on the paperwork. I asked if they had another rifle in the back. She said she would check , but would have to have someone watch the counter for her. About 20 minuets later someone showed up to watch the counter. About another 20 minuets later I was told that was the only one they had, I said I would take it. She comes to the counter with the rifle box and finished the paperwork and then called for a manager to ring up the sale. Well we waited a good while while before a manager showed up. The paperwork was double checked the they rang up the rifle. And told the total was $437. Now I know that our tax is not that high, I said that the rifle had a tag saying it was $269. This is when they discovered that they had the wrong tag on the rifle. They asked what I wanted to do, I said buy the rifle for the marked price. The manager said that she could not mark it down because it was a federal regulated item. I said that was BS. I was told that I would have to come back the next day. By this time Two hours had passed and I went home.
Friday I got off at noon and went back to the store. The department manager was there and I told her what had happened. The first thing she says is that guns were Federal regulated and she couldn’t mark it down. I told her that was BS and that she needed to get someone above her pay grade to talk with me. Another manager showed up a short time later and advised of the situation. First she tells me that guns are Federal regulated and could not be marked down. I told her that she was the third person to tell me that same lie. She then told me that she was not going to mark the gun down and that was it. I asked her for the home office phone number. With as much attitude as possible she said. “It’s 1-800- Walmart, and you can call them if you want “ . That was another 30 minuets wasted at Walmart.
When I got home I called the home office. A very nice lady took my call. I told her about the situation and the amount of time it took. She apologized and told me that the store manager was the one that had the final say so in the store. She said she would contact the store manager and that I shop be contacted on Monday.
About an hour later a manager from the store contacted me to ask what had happened. I advised him of everything that had happened and he said he would get back to me. Saturday morning he called me back and said there must have been a miscommunication about the price of the gun when I went to buy it. I told him that there was no miscommunication, that the gun was clearly marked $269. He told me that he had to check something and would get back to me.
He called back later and said that he had talked to the store manager and they were willing to give me a $100 gift card to put towards the purchase of the gun or use as I saw fit. I told him that would work for me.
Today I picked up the gift card and went to buy the rifle. About an hour and fifteen minutes later I left the store with the rifle. That is the longest it has ever taken me to buy a Gun.
Here’s the gun.
Anyone can defend the actions of an employee but to be treated like you were is a whole breakdown in the customer relations aspect of keep the customer happy. I also try to avoid darkening their door step any more than possible. It is a shame though as I first thought they were pro 2A but watching for years I now know that it is all for maximum profit. I hate being treated like a criminal just for exercising my constitutional right while purchasing a firearm legally in their store.
