maxxhavoc
Member
OK, I have several Taurus revolvers and a couple pistols, but until recently had no experience with their warranty service department.
Then I bought a used 905. I liked the size, and the weight, and have decided that I greatly prefer 9mm to .357 in a snub revolver. It has less flash, less recoil, and similar (within 75-125 fps) MV.
After I got it home after buying it (and yes, I do the revolver checks before I buy) I found 2 issues.
-The first was that 2 of the cylinders were slightly too small. (mm ammo had to be forced in with the thumb.
-The second was that the crane screw was somehow stuck in the side plate so that it had to be unscrewed as the side plate was removed.
I'll be honest with you. Although I generally like Taurus handguns, I was very concerned about sending one in. I can read, and if everyone else has issues, chances are that I will too. But the revolver was unusable in its current state. So I bought a SP101 9mm because, well, it was close enough. Then I called Taurus.
Wait time was about 10 minutes around 10AM on a Wednesday. I got a RMA number and she offered a Shipping label for $50. I declined, choosing to shop around. So I ended up sending it in for $72 through UPS. It was boxed up and I was tired of shopping around.
They said it would be 12 weeks. I sent it in 4/11, got it back 7/13. Close enough. They replaced the cylinder and fixed the crane screw. 9mm rounds drop in and drop out freely. They also threw in 5 additional moon clips. Or Stellar clips. Or whatever Taurus calls them.
I'll get it to the range tomorrow and see how it does, but dry testing it is promising. It looks like they kept the good and fixed the bad in the time they said it would take. Definitely not Hi-Point or Armscor level service, but I have no complaints.
Then I bought a used 905. I liked the size, and the weight, and have decided that I greatly prefer 9mm to .357 in a snub revolver. It has less flash, less recoil, and similar (within 75-125 fps) MV.
After I got it home after buying it (and yes, I do the revolver checks before I buy) I found 2 issues.
-The first was that 2 of the cylinders were slightly too small. (mm ammo had to be forced in with the thumb.
-The second was that the crane screw was somehow stuck in the side plate so that it had to be unscrewed as the side plate was removed.
I'll be honest with you. Although I generally like Taurus handguns, I was very concerned about sending one in. I can read, and if everyone else has issues, chances are that I will too. But the revolver was unusable in its current state. So I bought a SP101 9mm because, well, it was close enough. Then I called Taurus.
Wait time was about 10 minutes around 10AM on a Wednesday. I got a RMA number and she offered a Shipping label for $50. I declined, choosing to shop around. So I ended up sending it in for $72 through UPS. It was boxed up and I was tired of shopping around.
They said it would be 12 weeks. I sent it in 4/11, got it back 7/13. Close enough. They replaced the cylinder and fixed the crane screw. 9mm rounds drop in and drop out freely. They also threw in 5 additional moon clips. Or Stellar clips. Or whatever Taurus calls them.
I'll get it to the range tomorrow and see how it does, but dry testing it is promising. It looks like they kept the good and fixed the bad in the time they said it would take. Definitely not Hi-Point or Armscor level service, but I have no complaints.