You may elaborate your experience. I had good luck with their CS. I used their Transferable Life Time Warranty twice, both are positive and they paid shipping both ways.
If you want the whole long story here it is. FWIW, I told Arnell that I would share my experience on the second phone call, and he said he didn't care.
i've posted here a few times, but here it is. I got a GI standard 1911, and ran a few hundred rounds through it. Almost never a full mag without a bolt-over-base, or a stem-bind malfunction. In addition, the chamber was so tight that some rounds would not go into batter at all, with the extractor removed. Within a few days, the finish was wearing off, down to bare metal, just from handling. The finish on the moving parts was gone within the first few shots.
So taking some gauges to it, against a blueprint, I found the feedramp in the frame to sit at 27° against the hard 31+-.5° spec, this difference is severe enough to easily see. In addition to the off angel, the barrel fit to frame did not have any gap between the frame ramp, and barrel ramp, meaning the angle could not be re-cut correctly.
Even if it could be recut, it wouldn't matter, the feedramp was cut off the angle of the magazine well, also 4° too steep, and there was no recovering from that. With the dimension known, I called customer service, and talked to them, told them the problem, they assured me they would fix it.
I insisted to them the frame was irreparably out of spec, and would need replaced. I made it extremely clear I was not interested in paying $70 to ship it, if they were not going to fix it correctly. They insisted that wouldn't be a problem. They refused to pay shipping.
So after a few week I got it back, still broken, with a note saying "we polished the feedramp, and fired 8 rounds, and it works -Arnell". It did not work with Actmags (theirs), CMC, Wilson, metalform, GI, CMI mags before or after the "polish".
So back on the phone with "customer service". They told me that it met their spec of "1 full magazine" (no rule on how many tries) and they would not be issuing another repair ticket, and weren't concerned about it. They let me know they knew there was no way I would ever buy from them again, so they had no motivation to fix my issue. So I was out the money for the junk gun, AND the shipping. This whole exchange was slimy.
Other issues, as noted, the finish was some kind of cold blue.
The barrel was too tight for even occasional factory rounds.
The extractor broke before 200 rounds, and needed replaced.
Recoil spring failed in the first magazine (as in 4lb force to retract slide)
Positives:
Extremely accurate
Very good trigger
"customer service" did replace the grips, which I removed for shipping.
The final remedy.... Getting this junkheap back from service, I had the option of replacing the frame, or cutting it up for parts. What I did was hand file the frame as much as I could, play with the link to get some more room, put in better springs.
Filing the frame did allow it to get through a few hundred rounds before malfunctions, so that was nice. Its extremely sensitive to dirt, but works far better than it did.
I also Parkerized it to fix the bad finish. It came out two distinctly different colors, slide deep black, frame grey. this was Zincphosphat, so I'm not sure what made the slide black, but it did. I shaved the stain off the bright orange grips, and stained them in conventional walnut. I later sold it to a guy as a wallhanger, and he's happy with it. He shoots if occasionally, and reports it doesn't give any problems until its dirty or hot.
I replaced it with a Springfield G.I., which had its own issues, but nothing dramatic. Still have that one, and its quality is 10X the RIA, at %20 higher cost. I also bought a A.O., which is the same price as RIA, and the quality is also 10X better. The A.O. did break the ejector, which I'm not tooled to fix, so that cost $100, but still a good gun. That one has about 3000 rounds without malfunction. It is a 9mm however.