Taurus Warranty Experience

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maxxhavoc

maxxhavoc

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OK, I have several Taurus revolvers and a couple pistols, but until recently had no experience with their warranty service department.

Then I bought a used 905. I liked the size, and the weight, and have decided that I greatly prefer 9mm to .357 in a snub revolver. It has less flash, less recoil, and similar (within 75-125 fps) MV.

After I got it home after buying it (and yes, I do the revolver checks before I buy) I found 2 issues.
-The first was that 2 of the cylinders were slightly too small. (mm ammo had to be forced in with the thumb.
-The second was that the crane screw was somehow stuck in the side plate so that it had to be unscrewed as the side plate was removed.

I'll be honest with you. Although I generally like Taurus handguns, I was very concerned about sending one in. I can read, and if everyone else has issues, chances are that I will too. But the revolver was unusable in its current state. So I bought a SP101 9mm because, well, it was close enough. Then I called Taurus.

Wait time was about 10 minutes around 10AM on a Wednesday. I got a RMA number and she offered a Shipping label for $50. I declined, choosing to shop around. So I ended up sending it in for $72 through UPS. It was boxed up and I was tired of shopping around.

They said it would be 12 weeks. I sent it in 4/11, got it back 7/13. Close enough. They replaced the cylinder and fixed the crane screw. 9mm rounds drop in and drop out freely. They also threw in 5 additional moon clips. Or Stellar clips. Or whatever Taurus calls them.

I'll get it to the range tomorrow and see how it does, but dry testing it is promising. It looks like they kept the good and fixed the bad in the time they said it would take. Definitely not Hi-Point or Armscor level service, but I have no complaints.
 
Thank you for your report. We also have a few Taurus pistols. So far we have not needed warranty work. It is good to know that you had no problems with them.

Let us know how it did after your range trip.
 
I've never had any problems with my Taurus, but on the TaurusArmed site there is a entire forum dedicated to Taurus Customer Service. If you don't count the posts that have to do with a recall that happened a few years ago (and is still going on) then the posts are generally positive. From what I have read over the last three years I have been on that site, the timeframes seem to be mostly in the 13 week range (even though some customers are quoted shorter times) and the problems are generally fixed correctly the first time.

I personally think the 13 week timeframe is due to the fact that once fixed, the guns want to spend a few weeks vacationing in Miami before being sent home. And who can blame them?
 
I had heard horror stories.

Have a 605 revolver that I had totally disassembled, and being a dummy, I lost a small spring and a cylinder part.

Taurus not at fault in any way. I went online and could not find the parts anywhere..

Taking a shot, as it where, I went to there customer service chat line. The young lady took down the part numbers I gave her and she then put me on hold for about 4 to 5 minutes to check inventory.

In 4 days I had the parts in my mailbox without any charge. N/C. No shipping charge either.

As good a customer experience as I have ever had.
 
I have a stainless Model 94 I bought new in 2014 that might have to go back. It was a couple of years before I got to try it out. It shoots excellently, right to aim without my having had to even mess with the sights. The problem is the cylinder chambers don't like to give up the empties. Live rounds are nice and loose. I've cleaned the chambers. I'm thinking the diameters are a tick too large, giving the cases too much room to "swell into place" when they're fired. Freeing them requires a whack on the ejector tip with a solid tool.

Now, I live about two hours north of where I'd have to send it to. I'd rather not even mess with returning it if I find out I can't hand-deliver it and would have to pay $50 or more to send it to a city I'm in a couple of times a year myself.
 
flphotog said:
One thing you can say about Taurus is, their warranty dept gets lots of practice.
Click to expand...

What we would really like to know is how that frequency compares to makers like Remington, Ruger, SIG, and numerous others over the last ten years.

I don't think anyone has been exempt from issues.

My 85 UL runs fine. None of my factory firearms have ever needed service; truth be told, that is the national norm for most of us. I think we see certain brands issues amplified due to the internet. I rarely read of the high end models being constantly bashed as much as the economy versions.

Well, you get what you pay for. If you don't want the risk, don't buy them. I avoided the Keltec fluff and buff only to walk into the LCP first Gen recall. Hmm. I guess a pretty face has the same value as in women. It can be hit or miss.

Taurus is continuing to sell out and production increases in a new Taurus factory in GA are upcoming. Even Colt is returning to the revolver game. It's all good. Models are introduced, a few have an issue, then the line settles down to a norm. And life goes on.

You want an eye opener, do a search on Service Bulletins for your specific year make model of car. Guns are a cake walk in comparison.
 
My warranty experience made me decide to get rid of my Taurus. It wasn't as horrible as some, but I had a 13 week turn around, for them to fix 50% of the issues. Namely hammer follow, and the trigger bar constantly sliding past the hammer. When I called back they argued with me that the trigger bar slipping off the hammer pf a PT92 was within "normal" function.
 
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Taurus just sucks, there is no way around it. A new to you gun, that you then had to pay shipping on with a 3 month turn around, there is no excuse. I'd honestly not be surprised if they didn't fix it right.

My experiences:

an 85 that I sent back 3 times for bad forcing cone, sold it at a loss.

Then a pt145 that was discontinued and recalled that they would not promise I'd get back if sent in, and offered half of what I paid new, sold it at a loss

I was getting sick of selling at a loss, so I stopped buying Taurus.
 
I’ve had a number of Taurus products. My first 9mm was a PT-92. I bought it when I turned 21 in 1987. It was a great pistol that I traded away for something else. I really hate to say this but I wished I had it back. Everything else since then has been total crap. Three model 85’s over the years went back for warranty, two of them more than once. They wouldn’t hit the primer hard enough in double action to fire. I had a 22 Lr Tracker that had a horrible crown job and couldn’t hit the barn if I were inside it. Whatever the model number was for their K frame 38 was (82?) out of time and wouldn’t lock up on three chambers in six. Last Taurus I tried was a 22 rifle model 63. Jam-o-magic! I will say one thing positive about Taurus revolvers. I learned a lot about checking revolvers for issues and got to know the people at UPS shipping and their delivery drives.
 
stchman said:
I've owned several Taurus firearms and not a problem with a one. I currently own 3 and they all work well.
Click to expand...
Me thinks you live a charmed life. :)
I have owned three Tauri. I sold two and gave one away. One .44 Mag. Tracker would bind up when it warmed up. Gunsmith said it had some burs on the cylinder he could turn off on his lathe. Gave it to my nephew after telling him the issue and where to take it to get it fixed if he didn't want to wait the obligatory 3 months for a 'maybe' fix.
One M85 UL. DA trigger pull that required two hands for a body builder and pie plate accuracy at 15 yards.
One M94. Great shooter with an absolutely awful trigger. I took it apart and polished the frame, side plate and bearing surfaces with a dremel and jeweler's rouge. Installed a Wolf spring kit and trimmed the hammer spring 1 coil. Made it bearable but stll stiffer than could be measured by my RCBS trigger pull gauge.

That's enough Taurus for me.
 
stchman said:
I've owned several Taurus firearms and not a problem with a one. I currently own 3 and they all work well.
Click to expand...
I'd agree with that up until now.

I've four of their pistols covered under th class-action lawsuit. It terrible that it had to come to that about pistols that could fire when dropped. Two have been replaced, two seem to have disappeared into the ether and calling them has gotten me on "hold" for so long my phone's battery went dead, this has happened three times. Its been a real hassle so far and looks to be a lot more.

They are supposed to re-imburse for the FFL transfer fee, I'm not holding my breath, they seem to be actively avoiding contacts from people who think guns should not fire when dropped.
 
"They are supposed to re-imburse for the FFL transfer fee, I'm not holding my breath, they seem to be actively avoiding contacts from people who think guns should not fire when dropped."

Man, that's just terrible. Not taking responsibility for a flimsy workmanship.
 
maxxhavoc said:
I got a RMA number and she offered a Shipping label for $50. I declined, choosing to shop around. So I ended up sending it in for $72 through UPS.
Click to expand...

Holy Cow! $50 is unreasonable , $75 is just crazy! What was it , overnite? My recent purchase is en route for a mere $20.
 
Only issue I had with Taurus that I don't consider fair wear and tear was a 327 Mag I bought a few years ago. Timing was off out of the box. They sent me free shipping label and got they revolver back in 2 weeks.

FWIW I've seen S&Ws with the same issue.
 
I've owned several Taurus handguns and still have most of them. There was nothing wrong with the ones I don't have anymore. I just decided I would rather have something else and they became trading material. No problems with any of the at all.

It's good to know they will fix something if it does go wrong.
 
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