No charge gunsmith.

Taylors is a very reputable company.
They own the patent for the 6 shot conversion, control its manufacture and sell it to the public.
Sure it's a legitimate offer.
I don't know if they offer free gun smithing services to every customer or not.
I would just make sure that the conversion cylinder is not on the frame when it's shipped and that it's sent insured in adequate packaging.
It's like the old saying, "Don't look a gift horse in the mouth".
Someone needs to fix it so why not let the experts handle it.
They'd rather not give you a refund or have you complain about them on the internet.

arcticap said:

Taylors is a very reputable company

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^^^^ THIS ^^^^

That's very nice of them and shows good customer service to check it and fix it for only the cost of shipping.

Since you have a cartridge conversion cylinder you are now sending a modern firearm to them, and will need to follow all the rules. For example, you cannot legally ship it USPS. You will need to follow the applicable UPS or Fedex rules.

Fedex doesn't usually ever ask what's inside the package.
They just ask for a declared value.
It's going to a licensed FFL for repair.
It's recommended to not let anyone know what the contents are.
Removing the cylinder from the frame may help it to qualify as parts for Fedex shipping insurance purposes.
If one really wants to be legal, safe & proper then they can ship the cylinder and frame separately.
Black powder guns are "other weapons" under Fedex rules I believe.
Without the conversion cylinder, the BP frame is not even considered to be a firearm, only a part.

It may be okay to ship the "parts" separately through the USPS.
If the USPS asked, I would think that each package may only be considered to be "parts".
The cylinder alone could fit into a small flat rate box.

I wouldn't even write "Taylor's Firearms" on the label, but only "Taylor's" .
Less likely that a package handler will try to steal it.

arcticap said:

Fedex doesn't usually ever ask what's inside the package.
They just ask for a declared value.
It's going to a licensed FFL for repair.
It recommended to not let anyone know what the contents are.
Removing the cylinder from the frame may help it to qualify as parts for shipping insurance purposes.

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There is so much wrong here.

You can refuse to tell them what is in it, but don't expect them to pay an insurance claim if it gets lost.

Removing the cylinder from the frame will not keep it from being a firearm any more than removing the cylinder from a modern revolver or the magazine from a semi-auto.

Sure it is going to cost you more to send it overnight and declare it as a firearm, but Taylor's is going to fix it free an will ship it back to you at their cost. Why not do it right and have peace of mind?

Sistema1927 said:

There is so much wrong here.

You can refuse to tell them what is in it, but don't expect them to pay an insurance claim if it gets lost.

Removing the cylinder from the frame will not keep it from being a firearm any more than removing the cylinder from a modern revolver or the magazine from a semi-auto.

Sure it is going to cost you more to send it overnight and declare it as a firearm, but Taylor's is going to fix it free an will ship it back to you at their cost. Why not do it right and have peace of mind?

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No. The frame belongs to a replica bp firearm. Different rules apply to it. If you mount the conversion cylinder it’s a firearm subject to gca’68. Remove the cylinder and it reverts to a bp replica.
@arcticap has this right, ship in separate boxes (USPS priority is great for this), and you do not need nor want to identify gun parts in the mail. USPS or any shipper will give you the runaround in the event of loss or damage but if it’s insured for real value and the shipment is legal, (which it is.) they’ll eventually have to pay.

woodnbow said:

No. The frame belongs to a replica bp firearm. Different rules apply to it. If you mount the conversion cylinder it’s a firearm subject to gca’68. Remove the cylinder and it reverts to a bp replica.
@arcticap has this right, ship in separate boxes (USPS priority is great for this), and you do not need nor want to identify gun parts in the mail. USPS or any shipper will give you the runaround in the event of loss or damage but if it’s insured for real value and the shipment is legal, (which it is.) they’ll eventually have to pay.

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Notice that he did not say "ship in different boxes". I fully agree that if the frame and the cartridge cylinder were in different boxes that this would be exactly correct. However, do you really think that Taylor's wants to deal with it this way? Once again, I ask, why not do it the right way?

Sistema1927 said:

Notice that he did not say "ship in different boxes". I fully agree that if the frame and the cartridge cylinder were in different boxes that this would be exactly correct. However, do you really think that Taylor's wants to deal with it this way? Once again, I ask, why not do it the right way?

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People have been doing it the "wrong" way for many years. USPS Priority Mail boxes will have a tracking number for every box sent, and the postal clerk will give you the stub with the tracking number that has been affixed to it and scanned in for that parcel. One can even insure the parcels for a minimal amount, no questions asked.

It is very easy to notify Taylor's via email or their website contact area as to how one is shipping these PARTS with those tracking numbers, since they know the PARTS are on the way with that notification.

It is not illegal in any way or fashion.

Since Taylor's has an FFL, they can ship it back to the owner as a factory repair in one box via UPS or FedEx to the owner's front door, no FFL copy involved on the owner's end.

Sistema, just keep doing your stuff the "right" way. You will be happy that way.

Regards,

Jim

Sistema1927 said:

Notice that he did not say "ship in different boxes". I fully agree that if the frame and the cartridge cylinder were in different boxes that this would be exactly correct. However, do you really think that Taylor's wants to deal with it this way? Once again, I ask, why not do it the right way?

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The “right way “? I would do it my way and consider that to be the right way. That’s the greatest thing about life in America... we get to choose. Have a good evening.

Just trying to keep him out of trouble. That is the "High Road" way.

I'm done.

Put the original cylinder back on, then put the conversion in a smaller box inside the big one.. problem solved as for the mailing of the conversion.

As for Taylors, yup they are are very legit and very knowlagable.

Oh, and mailing it that way also gives the smithy a chance to make sure that BOTH cylinders still line up... Use the original small box that the conversion came in if you still have it, the right size box will give you room to pad both gun and conversion that way..

It isn't all that complicated.
If the conversion cylinder isn't installed in the revolver then all is well.
It's just a couple of innocent tools sharing a box.

Call Taylors immediately, explain the problem and send everything back.
If they honed the sear too much, so that it no longer engages the half cock notch completely or broke the lip off the half cock notch, they will make it right.