KMcCoy
Member
I posted a question recently about an issue I was having with a cartidge conversion cylinder I bought for my Pietta 1858 Remington. With the conversion cylinder installed, the weapon unlocked and the cylinder rotated when you lowered the hammer from full cock.
I called Taylor's & Company. Inc. and was able to talk to their gunsmith. He knew what the problem was and offered to either walk me through the fix or send them the part and he would fix it for me. I was very pleased with his attitude and willingness to make it right even though the issue was fit in my particular revolver and not necessarily their fault.
We are quick to complain when things go wrong. I wanted to be as quick to praise a company that does things right.
I called Taylor's & Company. Inc. and was able to talk to their gunsmith. He knew what the problem was and offered to either walk me through the fix or send them the part and he would fix it for me. I was very pleased with his attitude and willingness to make it right even though the issue was fit in my particular revolver and not necessarily their fault.
We are quick to complain when things go wrong. I wanted to be as quick to praise a company that does things right.