peeplwtchr
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- Sep 20, 2019
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My favorite video of a Taurus:
That happened to me once with a Steyr, the firing pin was broken.
My favorite video of a Taurus:
That happened to me once with a Steyr, the firing pin was broken.
If Taurus can do that look out gun world. Taurus is taking over.
Much has been written here about Taurus customer service. As many of you know a whole new management team at Taurus USA took over in January 2020 their press release said that their priority was customer service.
Here's what I learned from my friend he sent his Taurus G3C to the Georgia assembly plant for service. It was sent priority mail so he knows when they got it .Four days after they got it they shipped it back! When it arrived everything was done right they even replaced a few parts that were not broken but just worn.
Okay so this is just one example but it seems to show that they are trying
I get your point my friend may have just been lucky like the time I called Medicare and they picked right up I was so surprised I thought I dialed the wrong number!I'm not buying it. Glad your friend had a good experience, but Taurus has TWENTY YEARS of poor customer service and poor quality to make up for. Come talk to me in 2041 and THEN tell me how they're doing.
Most gun owners are not people who go on forums like we do, most are looking for the best pistol they can get at the lowest price and Taurus is frequently that option.Bwahahaha! Ok man, sure.......
This is dopey talk, if Company A has bad CS and QC for 20 yrs you won't buy one until after another 20 yrs. You know who has had absolute crap quality and customer service for years? Marlin, yet because they're Marlin people give them a pass and now that Ruger owns them people want to line right up to buy a Ruger Marlin sight unseen practically.I'm not buying it. Glad your friend had a good experience, but Taurus has TWENTY YEARS of poor customer service and poor quality to make up for. Come talk to me in 2041 and THEN tell me how they're doing.
Most gun owners are not people who go on forums like we do, most are looking for the best pistol they can get at the lowest price and Taurus is frequently that option.
Because for under $300 what better options are there? Hi Point? Yes, they do work and last and have great, underrated really, customer service, but they're big, heavy, and have poor ergos and strange trigger. SCCY? Those may be smaller and lighter than Hi Point, but the DAO is awful! Other than those two I struggle to think of other options under $300, maybe a Bersa Thunder, but that's a .380 and it seems people are quick to dismiss that caliber.Slight correction " most are looking for a pistol they can get at the lowest price" With proper research it's very easy to find a same or higher quality weapon for approximately the same price. When the difference in price is about two 50rd boxes of ammo why take a chance on a non customer oriented company, which Taurus leads the pack in.
The deal is you either buy an inferior handgun or you go with Taurus, where the probabilities are high you'll get one that doesn't have an issue.
When I say inferior, I'm talking about for the $300 price I mentioned. Everything below $300 new that's not Taurus is inferior. Taurus may not be Glock, Sig, Beretta, Ruger, or S&W, but among all the other cheap polymer handguns like Kel Tec, Bersa, SCCY, Hi Point, etc. Taurus is tops.Taurus is an inferior handgun, and if the probability getting a good, trouble-free gun from Taurus, why is there customer service so universally hated? If the guns were so good, no one would be returning them and then bashing the CS.
The reality is that Taurus guns are hit or miss at best.
That was the point of my OP that Taurus is trying to improve. Telling Horror Stories of the past is really pointless.When I say inferior, I'm talking about for the $300 price I mentioned. Everything below $300 new that's not Taurus is inferior. Taurus may not be Glock, Sig, Beretta, Ruger, or S&W, but among all the other cheap polymer handguns like Kel Tec, Bersa, SCCY, Hi Point, etc. Taurus is tops.
IDK what the deal is with Taurus CS, I've never dealt with them before and I'm sure the horror stories of what they were like years ago are true, but you can't judge present Taurus based on its past, that's not how it works when it comes to the quality of a company's current product. The new facility in Georgia was supposed to help improve customer service and quality but was only open a month before the pandemic began and it's likely still not operating at full capacity, yet I'm hearing more positive experiences with Taurus since that plant in Georgia opened late 2019 then I had for years prior.
The reality is that all pistols today that are under $500, all revolvers under $700 are hit or miss now. That's just where the industry is now because manufacturing doesn't pay a decent wage anymore.
Because for under $300 what better options are there? Hi Point? Yes, they do work and last and have great, underrated really, customer service, but they're big, heavy, and have poor ergos and strange trigger. SCCY? Those may be smaller and lighter than Hi Point, but the DAO is awful! Other than those two I struggle to think of other options under $300, maybe a Bersa Thunder, but that's a .380 and it seems people are quick to dismiss that caliber.
The deal is you either buy an inferior handgun or you go with Taurus, where the probabilities are high you'll get one that doesn't have an issue.
When I say inferior, I'm talking about for the $300 price I mentioned.
but among all the other cheap polymer handguns like Kel Tec, Bersa, SCCY, Hi Point, etc. Taurus is tops.
you can't judge present Taurus based on its past, that's not how it works when it comes to the quality of a company's current product.
Telling Horror Stories of the past is really pointless.
I'm of an age when I can remember when Sony electronics first came to the United States it was just flea market junk. They made a serious effort to improve the quality of the merchandise they were selling in this country and they did. now most people have a favorable opinion of Sony. I'm not saying the same thing is going to happen with Taurus but the fact that they are trying is what matters
So basically no matter what Taurus does for the next 5 years, if they never ship out one bad gun in that 5 years, you still won't say that they've improved? Even if they do ship out a gun with a problem and the person who sent it in gets it back in two weeks and is fixed you won't say things are better?Absolutely we can and we absolutely should! Taurus shouldn't get to pump out 20 years of junk, not stand by their junk, and then say "oh we built a new factory so none of that matters." They earned their poor reputation, and now they should have to earn a better reputation. Ruger, Smith, Glock, Beretta, Leupold, etc. didn't get where they are now by turning out junk, and to give a free pass to Taurus for decades of junk actually devalues the hard work and stellar customer service of those respected names. If anything, giving Taurus a pass now creates a race to the bottom in quality. Why should Ruger, smith et al maintain quality and service standards if consumers are going to reward companies like Taurus?
This discussion isn't about the Taurus brand overall, but how their customer service is right now and if everyone is going to focus on the Taurus of 20 years ago and not today then I think they should refrain from posting in this thread.That was the point of my OP that Taurus is trying to improve. Telling Horror Stories of the past is really pointless ... the fact that they are trying is what matters