Taurus customer service

[D.B. Cooper]

This discussion isn't about the Taurus brand overall, but how their customer service is right now and if everyone is going to focus on the Taurus of 20 years ago and not today then I think they should refrain from posting in this thread.

The fact that you wish to silence or exclude those with whom you disagree speaks volumes. Your favorite brand can't stand up to scrutiny.

 

[TTv2]

The fact that you wish to silence or exclude those with whom you disagree speaks volumes. Your favorite brand can't stand up to scrutiny.

I'm not trying to silence anyone, just trying to keep things on topic. You want to discuss why Taurus is bad, feel free to make yet another topic among the thousands that have been made over the decades repeating the same old stories. I'd rather get real feedback from people about the current state of the companies warranty work and customer service because a new facility and new management actually can make a world of difference.

 

[groundhog34]

Taurus is know for poor quality that is indisputable. My question is why would anyone risk their life by carrying a Taurus when for a few dollars more one could buy a Smith, Glock or several other quality guns. If you have $300 then scratch up another $100 and buy something of quality.

 

[Brubz]

Taurus is know for poor quality that is indisputable. My question is why would anyone risk their life by carrying a Taurus when for a few dollars more one could buy a Smith, Glock or several other quality guns. If you have $300 then scratch up another $100 and buy something of quality.

Even though I started this thread I actually did what you recommend instead of buying the Taurus I waited until there was a sale at cabelas and bought a Kimber micro 9 and a Smith & Wesson M&P Shield

 

[Shipwreck]

Goodness, it's like Remington for decades didn't make a rifle that would fire if you simply touched bolt and people ACTUALLY died as a result of that design flaw, yet there are Remington fanboys that will still stand behind the brand, even after the R51.

I'm not going to excuse a pistol that fires by being jiggled, that's unacceptable, but is Taurus still making that pistol and selling it today? Nope. It's a dead issue, but it's one that apparently some just can't let go of.

This discussion isn't about the Taurus brand overall, but how their customer service is right now and if everyone is going to focus on the Taurus of 20 years ago and not today then I think they should refrain from posting in this thread.

You conveniently skipped over my "car analogy," because you know I am right.

And, Taurus screwed up their recall of those "shaky shaky" guns - they couldn't even do that right.

Delude yourself if you like. I only speak up to stop others who are gun newbies from making that mistake.

My 2 local gun stores won't even carry the brand anymore. Too many returns that had to be sent to the factory, compared to all other brands

 

[Charlie Martinez]

You know who has had absolute crap quality and customer service for years? Marlin,

My experience with Marlin was good. Back in the late 70's during a hunt I lost the iron sights of my Marlin 336 (I think they got snagged on brush or something like that) and I wrote to Marlin about it. To my surprise a couple of weeks later I received an envelope with every type of iron sight that could fit my 336. I wasn't expecting that good of a response and I never forgot it.
On the other hand I also contacted Remington about accuracy issues I was having with a Model 742 that I purchased new and was told to find a gunsmith and not bother them about it.
Just like I never forgot Marlin's great response I never forgot Remington's lousy attitude.

 

[TomJ]

As I've said before:

Even the various CEOs can't change things, no matter what they promised...

People point to the newest 2020 CEO as "turning the company around." But, look at Taurus history:

Back in 2010 - Someone quotes an article about how the new CEO of Taurus (Mark Kressler) will help improve quality... : Taurus Quality: Objective Opinions...? - The Firing Line Forums

I then did an internet search of the CEO prior to Kressler. His name was Bob Morrison, and he was CEO in the earlier 2000s. I couldn't find even ONE article where he said he would improve quality... Go figure... He didn't even bother... View attachment 1015300

In 2012, the Taurus CEO, Mark Kressler, promises "new products, better customer relations and higher quality": Taurus: No More Bull - The Truth About Guns

But then in 2014, that CEO (Mark Kresser,) was fired... He was a CEO who had "led the charge at Taurus to tighten quality control."

https://www.guns.com/news/2014/07/3...ly-fired-its-former-after-company-acquisition

And, his replacement CEO plans to repair the Taurus reputation in 2014 (Anthony Acitelli): Interview With Taurus USA CEO Anthony Acitelli | Shooting Sports Retailer

In 2015, that same CEO (Anthony Acitelli) said: "the agreement is a step to rebuild the brand’s credibility". He was referring to a class action lawsuit about defective guns...

Taurus ready to rebuild credibility, but hurdles still ahead :: Guns.com

Furthermore: Acitelli said: "A company that stands behind its product and is willing to do the right thing for the customer actually gives us credibility."

Taurus ready to rebuild credibility, but hurdles still ahead - Morris, Haynes, Wheeles, Knowles, & Hornsby

Acitelli eventually left, and in 2017, the new CEO (David Blenker) said: “We have a very dedicated work force that is committed to making Taurus the top brand and I’m excited to be leading the team with this vision.

Taurus USA Promotes David Blenker to CEO

But, in Jan 2020, David Blecker leaves, and he is replaced by Bret Vorhees. Here, Vorhees, the new Taurus CEO, vows to improve quality in April 2020:

https://forum.mcarbo.com/t/taurus-letter-to-customers/9170


Yea, it's gonna happen.... After all these years, Taurus is "better."

I hope Taurus and every other gun manufacturer who's had quality issues improves, as the more good choices we have the better. That being said, I've been in the corporate world for decades and have worked for companies which put out quality products and those who don't. One of the constants I've seen with those who have quality issues is their claims that they had issues in the past which have now been corrected. This was too often nothing more than corporate spin. Taurus' 10 year track record of these claims is concerning. Again, I'm rooting for them to put out quality products with great service but will let someone else give them a try.

 

[Endall]

I will raise up for the bait. Only have one Taurus now. A PT1911 9mm. Started to lock up. Barrel lugs were being battered. Round count is low, maybe 2000 rounds.
One very respected gunsmith here in Pearland said a barrel and maybe slide were needed without even seeing it. Said to ship to Taurus.
Is there now. Will see how this runs.

 

[TTv2]

My experience with Marlin was good. Back in the late 70's during a hunt I lost the iron sights of my Marlin 336 (I think they got snagged on brush or something like that) and I wrote to Marlin about it. To my surprise a couple of weeks later I received an envelope with every type of iron sight that could fit my 336. I wasn't expecting that good of a response and I never forgot it.
On the other hand I also contacted Remington about accuracy issues I was having with a Model 742 that I purchased new and was told to find a gunsmith and not bother them about it.
Just like I never forgot Marlin's great response I never forgot Remington's lousy attitude.

Key phrase here is "back in the 70s"... it's not the 70s anymore. Marlin in the 2010s was not the Marlin in the 70s.

Things change.

 

[TTv2]

You conveniently skipped over my "car analogy," because you know I am right.

And, Taurus screwed up their recall of those "shaky shaky" guns - they couldn't even do that right.

Delude yourself if you like. I only speak up to stop others who are gun newbies from making that mistake.

My 2 local gun stores won't even carry the brand anymore. Too many returns that had to be sent to the factory, compared to all other brands

I didn't skip over it, I thought it was such a bad analogy that I didn't want to waste my time dismissing it because you're comparing two completely different things. A car that people generally use everyday without brakes would have accidents everywhere, a pistol that if the chamber was loaded could fire if shaken or dropped isn't something happening everyday. Doesn't excuse what it is, but the comparison you made was flawed.

IDK what happened during the recall, but that was 6 years ago. If you want to be in the ignorant camp that says Taurus will always be garbage from now until the end of time and can do literally nothing to make a better gun, have at it, reject reality and live in a fantasy world where companies like Remington, Marlin, Ruger, S&W, etc. are the land of milk and honey and never ship a bad gun and never have to do a recall.

 

[Howland937]

Taurus has a market that they seemingly insist on targeting. Other companies wade into that territory by offering less expensive options (Savage Axis, S&W Sigma, et al)
There appear to be 2 ways of going about it...

Option 1 "how can we build this product cheaper to be more affordable?"
Option 2 "how can we build the cheapest gun possible and get it to work?"

I've never seen anything that makes me believe Taurus isn't using option 2. They're far from the only company I feel that way about, though.

 

[Shipwreck]

Blah blah blah - Taurus...

It IS the same thing analogy. Look at what you wrote.

A car that people generally use everyday without brakes would have accidents everywhere, a pistol that if the chamber was loaded could fire if shaken or dropped isn't something happening everyday.

It IS the same analogy. Most people keep their guns loaded. Thousands of guns were made this way, by Taurus. And, the police officers in Brazil, carrying those death traps, had to get that particular video posted before their superiors would finally pull the guns. People HAVE died from those Taurus guns. And it wasn't people that were being held at gun point either, if you catch my drift....

It is shocking to see your attitude about this. IF, some other company besides Taurus had this issue - THEN, you'd be one of the ones complaining. But touch your golden child of Taurus? Can't do that, right?

I think the 99.99999% of the rest of us can look at this thread, and see the problem with your comments.

Taurus wants to change? Fire everyone, and change the name of the company.

 

[Shipwreck]

Taurus Trigger Lawsuits Filed Over Unintentional Discharge

A Brazilian gun manufacturer faces two lawsuits from U.S. citizens, claiming that triggers on Taurus 9mm pistols are defective, including one claim involving the death of an 11-year-old boy.

According to Simms’ lawsuit, he owned the gun less than a year when, on February 15, he was trying to insert a magazine into a Taurus PT 609 9mm. The magazine did not go in properly, so he slapped it with the bottom of his hand. The lawsuit indicates that this caused the slide to spring shut, and the gun went off when bumped a second time. Simms claims he never touched the trigger.

The bullet went through Simm’s hand, through his wife’s arm, and hit his son in the neck. The 11-year old boy died from his injuries.

A similar complaint filed by Friend alleges that his Taurus 24/7 Pro DS went off when it fell out of his holster and hit the ground in February 2014. Friend, a police officer, was shot in the leg. According to the lawsuit, the bullet caused serious nerve, bone and tissue damage. He had owned the gun for more than five years.

In July, Taurus agreed to settle a class action lawsuit that claimed that nine of the company’s pistol designs had defective triggers, which could result in the handguns firing while the safety was engaged. That lawsuit was brought by an Iowa sheriff’s deputy, whose gun went off when he dropped it while chasing a suspect in 2013. There were no injuries in that incident.

The same year, the Sao Paolo Brazil Military Police recalled 98,000 Taurus 24/7 pistols from officers after reports that the pistols were going off without anyone pulling the trigger.

https://www.aboutlawsuits.com/taurus-trigger-lawsuits-89745/


And man, have you read the stories on gun forums after this lawsuit ended? What people had to go thru to get their guns replaced. And, what they got back was no where near what they sent in. Not same size, not same caliber in many cases. And, they waited forever.

And, many of the replacement guns didn't work out of the box.

Debacle city

 

[Shipwreck]

How Defective Guns Became the Only Product That Can’t Be Recalled

Taurus executives have been unyielding as they go up against Wheeles, starting with the first suit he brought against the company, in January 2007. The suit in that case described how Adam Maroney was loading a doghouse onto his Ford F-150 pickup at home in Boaz, Ala., in February 2005. His Taurus PT-111 pistol, in a detachable holster and with the safety engaged, slipped out of his left back pocket and fell to the concrete floor of the garage. The 9-millimeter slug tore through his pancreas, spleen, diaphragm, and lungs, leaving him severely injured. When police arrived, they found the pistol with the safety on. Taurus opted not to settle the suit, which accused the company of negligence and failure to warn customers of defects in its pistol, preferring to try its luck before a jury.

In a deposition, Morrison was defiant. Asked if Taurus Holdings Inc., the holding company for all Taurus operations in the U.S., was affiliated with Forjas Taurus in Brazil, he said he didn’t know. When Wheeles asked who owned Taurus Holdings—the parent of his employer for more than a decade—Morrison said he didn’t know. Asked whether Taurus tests the firearms it imports and distributes in the U.S., Morrison said he didn’t believe so, except for recent testing required in California. During a particularly tense line of questioning, Wheeles became frustrated and, according to the deposition, chuckled. “I’m not trying to insult you,” Wheeles said. “The answers that you are giving me are comical because you are being so evasive.” Morrison ended up admitting that there was a dangerous issue with his pistols: “My answer to the question—if you are referring to all PT-111s—it is: I believe that they can go off if dropped,” he said. In August 2009, a jury awarded Maroney $1.25 million in damages, plus reimbursement of medical costs. Taurus didn’t appeal the verdict.

To understand the pervasiveness of Taurus’s safety issues, it helps to talk to Lívia Nascimento Tinôco, a Brazilian federal prosecutor in Aracaju, the capital of Sergipe state on the Atlantic coast. She’ll tell you that Taurus has a long history of selling guns that blow up or misfire, leaving a trail of injured, dead, or traumatized people. Almost all the victims in Brazil are law enforcement officers, who have no choice but to carry Taurus guns.

Tinôco knew little about Taurus until July 2016, when Cristian Sobral, commander of the special operations units for the state Civil Police, walked into her office to talk about the Taurus guns his men were forced to carry. Some jammed, had their safeties fail, or simply went off on their own, he said. He showed her reports of multiple incidents, and then he put on some videos. They showed Taurus pistols being dropped from about waist height and firing when they hit the ground. “I couldn’t believe it,” Tinôco says.

On July 15, 2016, she opened a formal investigation. Quickly, her investigators found reports of widespread defects in police service weapons—both pistols and long rifles, including the SMT-40 submachine gun—across Brazil. A 2014 report by the Justice and Public Safety Ministry’s National Public Safety Department revealed high rates of defects in Taurus guns purchased by police departments in 19 of Brazil’s 26 states; a 2010 test of 350 Taurus PT-840 police pistols showed 100 were defective.

In August, Brazil’s lower house of congress held hearings on the alleged defects of Taurus guns. Police officers gave dramatic testimony about being injured when their service weapons misfired or about living with the death or injury of bystanders who were hit. A Taurus lawyer testified that the company was fighting 35 lawsuits in Brazil alleging misfires.

The army, which regulates firearms in Brazil, requires law enforcement to buy guns made in Brazil. In 2008, Taurus bought its largest domestic rival, Rossi, and it now has effective control of 90 percent of gun manufacturing in Brazil, Tinôco says. This domestic monopoly allows Taurus to charge exorbitant prices, Tinôco’s investigation concluded: The PT-840, one of the most common pistols carried by Brazilian police officers, costs law enforcement agencies about $1,500 in Taurus’s home country. It sells for a fifth of that in the U.S.

In July 2017, Tinôco filed a 174-page lawsuit in federal court in Aracaju asking a judge to order Taurus to stop making 10 models of handguns and submachine guns and recall all of them in circulation in Brazil, alleging the guns were defective. The judge ordered Taurus to come up with a plan to recall the 10 models within 90 days but stopped short of banning production. Taurus appealed in another court, arguing that prosecutors hadn’t proved its guns are defective, and won an injunction that blocked the recall. Tinôco has appealed that November ruling, but sorting out the case could take years, she says.

A few years ago, police officers whose Taurus guns had misfired organized Victims of Taurus, a sort of advocacy and emotional support network for cops. In March 2015, they set up a group chat on the WhatsApp messaging system for its members. When a Bloomberg reporter was invited to join in mid-November, members posted a flurry of emotional testimonials: “Accidental discharge,” the first post by a police officer read; “Killing a passenger on a motorcycle”; “I had an accident with my CTT .40”; “Mine fired by itself, holstered and with the safety on”; “Shot in my leg when I saluted”; “Shot in index finger. … serious injury with permanent damage.”

In 2013, Taurus stopped selling the nine gun models alleged to be defective in the U.S.: the PT-111 Millennium, PT-132 Millennium, PT-138 Millennium, PT-140 Millennium, PT-145 Millennium, PT-745 Millennium, PT-24/7, PT-609, and PT-640.

There are allegations, however, of a new kind of defect in at least one popular revolver that Taurus still sells in America. This time, the gun didn’t misfire; it blew apart, according to a lawsuit filed in September in U.S. District Court in Raleigh, N.C.

On March 9, 2016, Michael Coleman, a veteran Durham County Sheriff’s officer, walked into the gun range at Eagle 1 Law Enforcement Supply in Raleigh. He carried the Rossi .38 Special +P revolver he’d bought for his wife, Joyce. It’s not among the guns Taurus agreed to fix or buy back. Joyce planned to use it for a conceal-and-carry course, but it had problems as soon as she tried to shoot it, hopelessly jamming after a couple of shots, according to the suit. Coleman sent it to Taurus for repair. Taurus told Coleman it had fixed the problem and returned the gun. The revolver broke again when Coleman tried to clean it; the firing pin simply fell out, the lawsuit alleges.

Coleman asked for a replacement, but Taurus decided to fix it again. Now Coleman wanted to see if it was finally working. He loaded the revolver from a box of 100 Winchester .38 special full metal jacket rounds, which the gun is graded to use.

Coleman knew his way around guns; he’d been a cop for a decade and now oversaw a special team at the Durham County jail trained to respond to riots. Before that he’d served 10 years in the U.S. Air Force. At the range he fired off some rounds, gripping the Rossi with both hands. When he switched to a one-handed grip and fired, the gun blew into three big pieces, his suit alleges. The force was so violent it took off Coleman’s right index finger above the first knuckle and shattered the remaining bone. His blood and tissue were spread across the firing range.

It took Coleman three and a half months to recover enough to return to work on light duty and six months to get back to full duty. In his suit, he says doctors tell him the pain and tingling in his hand will never go away. Coleman accuses Taurus of breach of express warranty and negligence. (Coleman, through his attorneys, declined to comment for this story.) Taurus, in court filings, denied the allegations and alleged that Coleman mishandled his weapon. Wheeles says several people have recently approached him with cases of misfirings of Taurus gun models that are now on the market.

Thousands of miles south, in Brazil’s São Paulo state, Rogerio Mello is still living his Taurus horror story. In 2013, Mello, an assistant Civil Police precinct commander and SWAT team leader in Ribeirão Preto, set his Taurus PT-640 service pistol, snug inside a detachable holster, on a little ledge while he used the restroom. He saw the gun slide off the ledge; he heard it discharge when it hit the tile floor; but he swears he didn’t feel anything as the slug tore into his abdomen, piercing his liver and right lung before stopping just short of his spine. “I couldn’t believe I’d been shot. There was no pain,” he recalls. He spent the next few years in and out of the hospital and then in court as his superiors fought his efforts to collect disability and damages. The police forensic ballistic report concluded the pistol may have been defective, causing it to misfire, but the state of São Paulo, his employer, accused him of mishandling the gun, which he denies. When he was well enough to work, commanders assigned him to his current post, in Serrana, a small town outside Ribeirão Preto, effectively demoting him.

https://www.bloomberg.com/news/feat...ecame-the-only-product-that-can-t-be-recalled

 

[Shipwreck]

Yep, after reading that article. Taurus makes some good stuff there, right TTv2?

 

[Shipwreck]

Wow, this Taurus quality is just damn impressive, isn't it TTv2?

This gun is used by POLICE in Brazil. Manufactured by Taurus. It shoots when you press the trigger... And again when you release the trigger.


https://www.reddit.com/r/guns/comments/7t8x3v/this_gun_is_used_by_police_in_brazil_manufactured/

 

[Shipwreck]

THE TAURUS PISTOL DEFECT

Despite robust settlement benefits designed to facilitate repair or replacement of pistols with a known and highly dangerous defect, relatively few class members sought settlement benefits. Counsel for the parties reported in September, 2019 that fewer than 20,000 guns (about 2% of the class guns) had been returned for inspection and repair.27 Only about 2,000 class members had filed a claim for a payment from the settlement, yielding cash claims for only approximately $200,000.28 Although the claims payment deadline is now expired such that no further cash claims are possible, the permanent warranty settlement benefit mean that guns can still be returned for inspection and repair. However, counsel reported that the rate of ongoing warranty claims had slowed to about 20 a week.29 Plainly, this means that many hundreds of thousands of class pistols will remain unrepaired, subject to firing without warning if a loaded pistol is dropped (whether the safety is on or not) or if the trigger is accidently pulled while the safety is on. Accidents will certainly continue.

https://gunaccidentjournal.net/2021/01/18/the-taurus-pistol-defect/

 

[Shipwreck]

Alabama man files lawsuit against gun maker Taurus; claims safety defect killed son

Todd Wheeles, an attorney for Simms, called the boy's death a tragedy. He said the gun that killed the boy had been bought after the company had been made aware of the defects in the class-action lawsuit. Taurus had stopped manufacturing the models with the defects he said.

When the gun fired a 9mm round went through the palm and lower ball of his left hand, stuck his son in the neck and stuck his wife's arm that was around her son's body.

The lawsuit states that weeks after their son was buried, Simms learned that for more than 18 months a class action lawsuit had been pending against Taurus, which "had refused to remove striker-fired handguns, like Plaintiff's PT-609, from the market."

https://www.al.com/news/birmingham/2015/11/alabama_man_files_lawsuit_agai.html

 

[Shipwreck]

Who's with me, to run out and buy a handful of Tauruses today? C'mon, who will go with me?


They make "quality" stuff, right?

 

[Shipwreck]

Bullets Beyond Recall: Defective Guns Outside the U.S. Government's Reach

Soon after she arrived home and began to undress in her small walk-in closet, her husband, Paul, heard the bang of a gun from across the hall in his office. Judy saw a flame flicker at the muzzle. Within seconds, the gun lay on the floor, where it fell when Price took off her sweatshirt, and the fabric caught on her Velcro holster, tearing it loose. Later, she marveled at the groove the hot bullet left on her mint-green sweatpants as it traveled up into her stomach, tore through the internal organs along the right side of her body, and lodged in her liver, where it rests to this day.

Modern-day guns like Price's are not supposed to go off when they fall to the ground, but Price says her Taurus PT 140 pistol, made by one of the world's largest gun manufacturers, was faulty. She sued Brazil-based Forjas Taurus, and its U.S. subsidiary, and later settled out of court. Her only face-to-face meeting with two company representatives in August 2011 ended on a hollow note.

"You have a serious problem," Price remembers telling one of them. "You need to do a recall and deal with this issue, because the next person could die."

In reply, Price, 59, says, one of the reps said, "Mrs. Price, Taurus has no intention of doing a recall."

Taurus denies allegations that its guns have defects, and the company declined to comment for this story.

In Carter's lawsuit, plaintiff's attorneys commissioned approximately 500 hours' worth of testing, and their experts used high-speed cameras to capture the effects of dropping Taurus guns. Footage from the drops revealed, for example, that "the trigger moved all the way to back of the trigger guard, as if someone was pulling it," according to attorney David Selby.

https://www.newsweek.com/taurus-defective-guns-outside-us-government-reach-408347

 

[Shipwreck]

They are popular at the Better Business Bureau too

04/29/2021

I purchased a Taurus **** brand new with a lifetime warranty through Taurus, from a gun shop in ************************** July 2020. In November 2020, I noticed the slide was broken inside the gun. I was told by Taurus it would take 12-14 weeks to receive my gun back repaired, but could be as soon as 5 weeks. After calling several times, they mailed back my gun with no repairs saying it was within spec. I went back to the gun shop I purchased it from, they had four of their gun salesman look it, and the head boss then said to write a letter saying the gun was broken and for Taurus to honor their Warranty. I was told in March 2021 it would take 4 weeks. After waiting 5 weeks, I was told the guy who orders the parts from Brazil is on vacation and it will take longer before repairs are made. After speaking with the head of their customer care team, it seemed promising, but she has neglected my emails that she assured would be looked for. I want something done for my lifetime Warranty!!

04/19/2021

I have sent my Taurus 990 in 4 times. Taurus said unrepairable would issue replacement. Been a year I have sent in my Taurus 990 ser# ******** starting in March 2020. I received it back 4 times with the same problem of it jamming right out of the box the same day I received it. I've sent Taurus videos and after sometime they stated it's not repairable. Said I would get replacement but they haven't sent it or even know when they will get them in. I've been to numerous local firearm dealers and they have them in stock. Taurus claims they are on back Oder but local shops said they can get them or have gotten them because they are on the shelf for sale. So there is no back order and Taurus refuses to make it right or let me upgrade with paying the difference. Very poor customer service and been without a safe operating firearm for over a year now

02/02/2021

I have been trying to get my firearm repaired and when I was able to talk to someone on the phone at Taurus it was back in November 2020. They told me the part was restricted which is odd because it does not have a serial number and it is a not a regulated part by the government. Either way once I got the gun back from the gunsmith because he could not fix it or get the part either, I tried calling back to open a warranty service request. Long story short I made a call every day for 2 months and no one ever answered it just kicked me off saying call back. I tried emailing the company with no response multiple times. I did eventually open a service request on line, printed out the document, wrote a letter as it instructed and shipped the firearm via UPS. It was signed for on January 5, 2021 and on 1/29/2021 it finally showed on their website as received. I was like cool finally its going to get repaired. I went on line today 2/1/2021 to check status and now it shows like they did not receive it. Unless my firearm is repaired under warranty like I was told back in November I will NEVER purchase and will tell all my fellow firearms owning friend that Taurus is not a customer friendly business and do not stand behind their warranties. I owned a Taurus in the 90s when I was in the army and it was Great I had no issues. That is why i bought their .357 Model 66 7rd revolver, I liked the look, I liked the fit in my hand and I always wanted one but could not afford the cost of a S&W. Guess I should have saved my money and spent it elsewhere.

12/16/2020

MY TAURUS ***. *** IS UNDER A LIFETIME WARRANTY . I sent for repair work , was told a 12 week turnaround . It took them 20 WEEKS , to get it back to me. Thinking repair was fine- took it to the range- fired less than 50 rounds of ammo- back to same initial problem , that it was sent in for. I sent back , 29 DAYS ago . TAURUS has now had my firearm tied up for over 10 MONTHS. after my last contact with you , a Taurus rep., did call me. For some reason , the rep. didn't sound as if he was an actual gunsmith . After , I fully explained , all of the problems, with firearm, I assumed it would be properly repaired . Again , Taurus returned - an unrepaired firearm . The firearm has 11 defects that I was able to compare , from a friend , with the same model . I sent 2 emails to TAURUS - SEPT. 3 and SEPT. 10 . Taurus has not replied , to my emails. BBB , I have sent this firearm - twice - to TAURUS REPAIR FACILITY. Each shipment was $85.00 . It's pretty frustrating to spend that much money , only to receive an unrepaired firearm . Taurus , while they had possession of my gun- had used up over 6 months , of down time , without making the necessary repair . I can't use the gun , until it's repaired - OR REPLACED . I am also hoping that TAURUS , reimburses my shipping costs . I can't send them the firearm , until I hear from them . I hate to say this , but I feel I'm being avoided by Taurus , for a return email . I thank you for your assistance. This firearm is my conceal carry , and I've been denied to use it - since FEB. 2020 -because Taurus customer service , is not too - service friendly . Ten months this has been going on ,$160 spent to send gun to Taurus , 2 times , only to receive it ,returned , unrepaired .

11/02/2020

Still waiting for revolver to return after nearly 8 months... I sent my revolver in for repair back in March and was told initially it would take 12 weeks to repair and return. Each time i call in or send email for status i get a different response and am told something different. I am yet to receive my revolver or know when to expect it. This is absolutely the worst experience i have had with a company. I do not advise anyone to deal with this company if you have any type of customer service or warranty issues.

This is a good one - Taurus is much better in service than they used to be, right?

10/01/2020

Sent an American Heritage pistol which was under warranty into Taurus International as instructed was told I would get a new one but did not In December I bought a Heritage M16 22/22mag pistol the first I fired it it broke. After many attempts I finally got through to Taurus and they told me to mail it in since it was under warranty. I mailed it via FEDEX on January 25, 2020. They received it on January 28, 2020. On April 24th I had not heard back so I sent them an e-mail on Aril 24, 2020 inquiring about my pistoI did not hear back from them so on May 4, 2020 I went on their website and found a "chat" feature I went on there and communicated with "Veronica" all they told me on that conversation is that it was going through the repair process and she didn't know what the ETA was for completion. On May 26, 2020 I still had not heard back so I again went on the chat feature and again talked to "veronica" again I was told the same thing, that it was in the repair process and they did not have an ETA on completion. I have contacted them a few times but then on July 13, 2020 they sent me an e-mail indicating that the gun was not fixable and they were going to send me a new gun to replace it (see attached email). On July 16th we sent the information to "Veronica" on how to ship it legally to an FFL. After sending them e-mails requesting an update. On July 29, 2020 I received an e-mail indicating it was on back order. On August 21st I sent them an e-mail requesting an update, I did not receive an answer. Since I did not receive an answer I sent them another e-mail on August 28th I sent them another e-mail with no response. I feel like I am being ghosted by them. I again sent an e-mail on September 22nd asking for an update and letting them know that if I did not receive any response from them I would have to take other avenues to get this resolved.

Seems, they are STILL doing this:

08/25/2020

I sent a firearm in for repair,waited almost 4 months for it to be repaired. It was returned to me without being fixed Nearly impossible to get my firearm approved for return service repair. Then when they finally approved I paid to have it sent in. Waited nearly 4 months for it to be serviced,then when it was returned to me they had not performed the repairs.

05/08/2020

It has been over a year as Rossi (Taurus) recalled my gun for warranty issues and have not sent my old gun or replacement gun. I submitted my gun for a recall that was placed by Rossi and according to the warranty department they stated that the gun was suppose to be submitted back to me within 4 to 6 weeks. When this time came, I heard nothing from the company at all. I called in July, no answer. I called in October, the representative said that the gun was being worked on, but could not give a tracking number. I called in February and March and Rossi said that they sent the gun through *****; when asked for the tracking number, they did not give me one. When the called was made in March, they gave a tracking number, and the number did not work for *****, **** or ***. When I called 2 weeks ago, I specifically asked for a manager and the manager wasn't available.

03/03/2020

Firearm has now been at the Taurus facility for over 15 weeks now. Still there is no indication that any repairs have started. Firearm serial number: ******** A warranty issue. Firearm shows that it was logged into the system at Taurus on 21 Nov 2019. There has been no movement or communication since on the repair process. Calling and web chats with the support lines confirm only that they have the firearm. Posting the latest chat: Chat started: 2020-02-26 06:26 PM UTC (06:26:38 PM) ***************** Wanted to check the status of a repair please. SN: ******** The address is xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx (06:26:49 PM) *** Gabrielle joined the chat *** (06:27:00 PM) Gabrielle: Hello ****** (06:27:08 PM) ***************** good afternoon (06:27:13 PM) Gabrielle: Please allow me a moment to review your account. (06:27:45 PM) Gabrielle: I do apologize but I do not have any further updates on the account at this time. (06:28:45 PM) ***************** It will have been there for 15 weeks as of tomorrow. Any idea at all when some one will look at it? (06:30:06 PM) Gabrielle: It is in the repair process but I do not have any notations other than that.

Desired Outcome

To just have the defects in the firearm repaired and returned.

https://www.bbb.org/us/ga/bainbridge/profile/gun-equipment/taurus-usa-0743-100389/complaints

 

[TTv2]

Taurus has a market that they seemingly insist on targeting. Other companies wade into that territory by offering less expensive options (Savage Axis, S&W Sigma, et al)
There appear to be 2 ways of going about it...

Option 1 "how can we build this product cheaper to be more affordable?"
Option 2 "how can we build the cheapest gun possible and get it to work?"

I've never seen anything that makes me believe Taurus isn't using option 2. They're far from the only company I feel that way about, though.

I agree with you that Taurus leans heavy to #2, that doesn't mean they're not trying to make improvements to the cheapest gun possible to get it to work or be better. They use to make the 941 in a 9 shot, then stopped making them, then at SHOT last year brought out the 942 as an 8 shot .22 LR or Mag. It appears to be an improved revolver with cost cutting done by removing the dovetailed front sight and the adj. rear and going with a pinned front and rear sight groove in the frame.

I say they lean heavy to #2 because there are other companies that are fully #2 and produce a cheaper product, but is worse either in build materials (Jimenez, Cobra, Hi Point) or is worse in ergonomics and shootability or size/weight (SCCY, Hi Point).

 

[Shipwreck]

I agree with you that Taurus leans heavy to #2, that doesn't mean they're not trying to make improvements to the cheapest gun possible to get it to work or be better. They use to make the 941 in a 9 shot, then stopped making them, then at SHOT last year brought out the 942 as an 8 shot .22 LR or Mag. It appears to be an improved revolver with cost cutting done by removing the dovetailed front sight and the adj. rear and going with a pinned front and rear sight groove in the frame.

I say they lean heavy to #2 because there are other companies that are fully #2 and produce a cheaper product, but is worse either in build materials (Jimenez, Cobra, Hi Point) or is worse in ergonomics and shootability or size/weight (SCCY, Hi Point).

Look at all those nice BBB complaints I just posted. And, those are only a handful of a ton of them...

Good stuff, right?

They are actually fun to read when I hear people here telling me how they have "changed."

 

[Walkalong]

That's enough Taurus bashing for today.