Fed up with taurus intl.

Sorry I don't know much about Taurus. I'll only find out if I stumble across a rock bottom deal.

I went through 6+ months of hell with them to get replacement grips for a customer's revolver (the bad fake pearl things cracked the first time the gun was fired).

Eventually we gave up, they always promised it was in the mail.

The customer exchanged it for something else and the gun got sold off on the cheap in 'as-is' condition.

I won't personally touch any of their crap since that experience.

I'm not sure what it is that you are lacking, but, I got a brand new, in the box Taurus M441 S/S 44 Special barrel from Numrich a couple months ago.

I would caution against Rossi (which is owned by Taurus and I think both have the same service address, down in Miami). In fact the box for the problem gun I bought from them said "Rossi/Taurus" on it.

The damned thing (a R462 .357 magnum) broke after about 50 rounds, and had to go back to the factory for a new bolt on my dime, 4 weeks. Less than one year and 500 rounds later, it broke again, the same part. Back to the factory on my dime again (5 weeks each time).

So I wised up and was going to sell it, but loaned it to my dad first. The Rossi revolver broke again, after 6 rounds! Yup, same part, for the 3rd time. Another trip to the factory, 6 weeks... when it came back, I went and sold it immediately.

No more Rossi or Taurus for me!

When I decided to buy a taurus pt1911 I went through Davidson's distributing so that I could just use their warranty. I have shot about 400 rounds through it without a single hiccup. A lot of people like their Taurus's but hate their customer service. You may consider buying through Davidsons if you want to buy a gun that may not work right.

Ya'll keep trashing Taurus/Rossi. You will keep my costs down on buying them. I have 6, that just keep on working!

If one of them goes down the tube, I get it fixed. The ones not fixed, I wonder if you may have a rare defective unit. That they have been known to replace with new, if written up correctly, and if CS is kept informed about the problem with a new one, they will usually pay for pick up and return.

Of course, they do not to that for older, used guns, but they do for new ones.

moooose102 - Try here - http://www.gunpartscorp.com/

It's Numrich Arms - they have thousands of parts for all makes.

Hope this helps!

Uhhhh........what bolt does a revolver use? In normal parlance, bolts are in rifles, i.e. bolt-action. The R462 is a revolver.

http://pdf.textfiles.com/manuals/FIREARMS/rossi_revolver.pdf

In this, the only "bolt" described is the locking bolt.

Prior to Taurus purchasing them a few years ago, 100% of the Warranty was performed in Brazil.

I'm at a loss as to why people think that a Warranty includes shipping parts to them. Try that with Toyota, or Honda, and you'll get exactly nothing. It goes to the dealer for warranty work, and parts necessary, but not on hand, you wait for. Guns are the same. It goes back for warranty work. In today's world, shipping parts to an individual almost guarantees additional failures, and outright theft by fraud, regardless of the manufacturer.

Oh Joy! ANOTHER Taurus bashing thread...hoooold me back....

Well I do like Taurus handguns because they are cheap and are OK guns. On a side note they do break just like any other gun might do. Like mine has haha. Anyways when mine broke J & G said that they have to special order any Taurus parts and J & G being a very large gun dealer and gunsmith I would have to say no. It cost me $60 to get it repaired.

After 8 years as a dealer who sold a LOT of Taurus products my experience was their products didn't fail at a rate any higher than other makers.

Having said that, I will admit their service is hit or miss. Sometimes a gun sent back for repair would be returned quite promptly, other times it seemed to take forever.

On 12/22/08 Taurus received a PT145 I sent to them for repair/replacement of a faulty slide stop. When I first called to complain about the bad part the service rep said a new part would be delivered promptly (since I told him I could install it) and it was. Except it was the wrong part...well, right part, but not for that gun. So, I just sent it and the incorrect replacement part back for factory repair. I'm curious to see how long it takes to get the gun back.

But, at the risk of getting totally flamed, I have to say H&K customer service, for me, was without a doubt the absolute worst...no one was even a close second. H&K's bad customer service was in a league of it's own.

I'll take any Taurus that anyone doesn't want!

I have had many of them, and I have never had a failure....... they have all been great for me... matter of fact, I bought another one just the other day. I have a PT92 that will shoot 1 inch groups from a sandbag at 25 yards.... yeah, it does it consistently....

dump the taurus get keltec

check numerous posts here and the internet for rave reviews on their service.
or even Ruger. Have always had great customer service with ruger...

Obviously Taurus isn't the best when it comes to service. But my guess is a lot of other gun makers aren't any better.

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The only current gunmaker on par with Taurus for failing to deliver service in a timely manner (or at all) that I had problems with in my many years in the business was Kahr/AO. Kimber at one point would have been there, after absolutely failing to make a series of defective guns work without a year of back and forth - but eventually they got their act together.

Even Century was better and more responsive, even if they didn't always get things right the first time.

Companies I had zero problems with when getting service for customers off the top of my head: Sig, S&W, HK, Steyr, Weatherby, FN, Remington, Beretta (and its many various brands under its umbrella), Ruger, and Hi-Point. Yes, even Hi-Point gave better service than Taurus.

My gold stars for going above and beyond the call of duty (including sending out entire parts kits to fix problem guns, replacing pieces sight unseen and providing a pre-paid freight envelope/package to return the defective pieces) included Vector during their years of operation, Masterpiece Arms, Sig, and S&W.

I have no dog in this fight as far as their guns themselves - the one I did own for any length of time ran 100%, but I was aware of their spotty history and ordered it myself through Davidsons' so I wouldn't ever have to deal with their BS if it came down to it.

Given what most of their guns cost these days, they're not a tremendous value-priced brand any more. Expecting the level of service and quality I get out of similarly priced handguns isn't unreasonable.

Given what I know, I take that into consideration when deciding the value/purchase price of a gun. Taurus nets far more $$ if I can shoot/test it first, otherwise its value is fairly low.

That's too bad... I was very interested in their 1911ALR as you can't get any cheaper with all the features.

What happened to them? They used to be the cheaper alternative which worked every bit as well and also had premium customer service with their lifetime policy.

notorious
Member



Join Date: 12-23-08
Location: LaLaLand
Posts: 31 That's too bad... I was very interested in their 1911ALR as you can't get any cheaper with all the features.

What happened to them? They used to be the cheaper alternative which worked every bit as well and also had premium customer service with their lifetime policy.
__________________
NRA Life Member - what have you done for RKBA?

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It's still that way.

"Two is one, one is none"

You have now learned the reason why you should have TWO copies of your primary carry piece.

As for "worst service"...nah...that "award" goes to HK.

It ain't over yet.

f it works right will be the next thing.

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I would wait for that before pronouncing a final verdict.

A vote for Taurus

I gotta disagree. I once bought a PT-99 used, but the previous owner had over-polished the feed ramp and all the shell casings were buldged.

I sent it to Taurus with a note explaining what was going on, and also explaining that I knew it wasn't their fault, so I would be glad to accept all charges.

They still fixed it for free and sent it back within two weeks.

I can't tell you why you're having trouble with them. My experience was just the opposite.

- - - Yoda