Glad to hear Truglo stands behind this optic.
I bought one when it first came out, and it sucked. Did not hold aim or focus.
I put it in the safe and figured $80 lesson learned, will sell it cheap or throw it away later.
I moved it the other day and heard a "clink."
Hmmm? Turns out the front lens is loose. On inspection, it looks like a metal ring that holds the lens in is missing. In any event, the front lens moves all over the place.
I called Truglo on Wednesday to get a RMA. Left a message, and I have yet to hear from them (two days ago). I'll call again next week.
Even if they back it up, the warranty says I have to pay to ship this piece of junk to them and pay another $12 for their handling and return shipping.
If they don't waive that fee, it will be the last Truglo item I ever buy. If they do, and it works out well, they may see my business again.
I have had products go bad before, and when the manufacturer (e.g., Ruger) stood tall and fixed it 100% w/o hassle they earned my loyalty.
I'll report back on what happens with Truglo.