Well, in the first letter I included with the gun I said exactly what was suggested here-- either the firing pin is too short or there is friction in the action causing the misfires.
They replaced the cylinder, the assessment here was, excessive headspace. May or may not have been true. My suspicion is there was nothing wrong with the cylinder, but that was an "easier" fix.
Second time I said hey, you didn't fix it, after discussions and comparisons with fellow 642 owners, it is clear the firing pin is too short and I am certain the problem will not be fixed without a new firing pin. And this time they did it.
What bothers me isn't so much that they took the easier solution, but that they ignored my suggestion. If a customer says "I think the firing pin is too short," would it be THAT hard to measure the thing and say yes or no?