Guyon
Member
Let me start by saying my uncle has used a Summit tree stand for years without any problems.
However, a weld on my Summit Viper XLS popped at the end of this season. The stand held up; that is, it didn't collapse or fall off the tree. But I was disappointed that it broke during a hunt and that I had to borrow another climber to finish out the weekend.
The stand was still under warranty, and within a few days after I reported the incident, Summit had a new stand at my door. Unfortunately, UPS had damaged the replacement, and after I called to report the damage to Summit, they got ANOTHER stand to me next day. They also took care of the return shipping on both damaged stands. Now, that's pretty good service.
I do have ambivalent feelings here. My original stand did break. But because of Summit's outstanding customer service and quick response, I plan to give this new stand a chance. Fewer and fewer companies these days have such excellent customer service.
Anybody else out there use Summit stands? Any reports as to durability?
However, a weld on my Summit Viper XLS popped at the end of this season. The stand held up; that is, it didn't collapse or fall off the tree. But I was disappointed that it broke during a hunt and that I had to borrow another climber to finish out the weekend.
The stand was still under warranty, and within a few days after I reported the incident, Summit had a new stand at my door. Unfortunately, UPS had damaged the replacement, and after I called to report the damage to Summit, they got ANOTHER stand to me next day. They also took care of the return shipping on both damaged stands. Now, that's pretty good service.
I do have ambivalent feelings here. My original stand did break. But because of Summit's outstanding customer service and quick response, I plan to give this new stand a chance. Fewer and fewer companies these days have such excellent customer service.
Anybody else out there use Summit stands? Any reports as to durability?