I do agree with the part about Lee's customer service. It's a bit lacking imo. However, I do really like their dies. Lee dies with a Hornady lock ring on the seating die is a great setup imo.I have a bunch of Hornady dies and never had a problem with them.
Atleast Hornady has a good customer service team and will take care of any issues that might arise just like RCBS customer service department.
Lee I've never been satisfied with their customer service.
With Lee, you do have to be picky about what you buy. Some of their stuff is junk, while other things are great. I don't buy much from them anymore other than their dies and case trimmers.