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Another Penn Bullets -1 review

Discussion in 'Handloading and Reloading' started by Kitchen_Duty, Mar 10, 2010.

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  1. Kitchen_Duty

    Kitchen_Duty Member

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    This is kinda long and drawn out but here we go:

    I ordered (not exactly sure now...) around 1000 cast bullets, two different kinds if I'm not mistaken on 7/31/08.

    According to my email history he finally got the order to me sometime after 10/22/08 but did not ship it in its entirety, I guess he had 250 bullets of a different kind that he needed to ship to me but it had been well over 3 months of me pestering him for any part of my order.

    Well, on February 1, 2010 I got an email to my account, which I don't regularly check asking me if I wanted the rest of the order. I of course didn't respond since I don't check that account very often. Well he sent my order anyway without confirmation around 12 days later.

    Now, I'm poor and I just got my most recent credit card statement saying that i had been charged for an order that is over 1 year and 7 months old. Needless to say I'm not happy with that.

    So I email him basically asking if he had shipped the order to my old address, which I do not reside anymore: he had. (edit): I'm currently trying to resolve this with him.

    My major concern is, my billing address changed and this didn't cause a red flag on my transaction... but I'm just a college student, never done any sort of transactions from a business side.

    I hope my experience and the ones below can prevent something like this from happening. And before you guys jump on the bandwagon about Stonewall bullets... yeah I know of him and he's fantastic!

    Former threads (didn't want to resurrect them)

    What's up with Penn Bullets

    Site Update (by the owner of Penn bullets)
     
    Last edited: Mar 10, 2010
  2. longdayjake

    longdayjake Member

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    Man, how do businesses like this stay in business?
     
  3. Robert Palermo /Penn Bullets

    Robert Palermo /Penn Bullets member

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    There is no e-mail battle. The issue WILL be resolved favorably to the customer.
    There were some mitigating issues with this particular order that was still considered active due to a partial back order. It will be credited back to the customer. I just got the customers e-mail yesterday and he requested detailed information which I provided. He did not ask for a final resolution in the original e- mail. The matter was still in process to be resolved.
     
  4. ljnowell

    ljnowell Member

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    OP, is this true? While I think 19 months is excessive for a backorder, if you did not ask for an immediate resolution, just details its wrong to come here and refer to an e-mail battle. Everyone deserves a fair shake.
     
  5. Kitchen_Duty

    Kitchen_Duty Member

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    I updated my first post with proper information now. Sorry about the confusion and thanks for the check and balance ljnowell.
     
  6. ljnowell

    ljnowell Member

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    These forums are a great tool for a reloader, as manufacturers such as Penn Bullets and Missouri Bullets owners themselves are members. You can come here and get a problem resolved quickly. Sometimes though, its easy to come here before the company gets a chance to solve the problem, as what seems to have happened here. I dont think its a problem, or needs an apology, as I am sure that Mr Palermo will take care of the situation for you. It seems they are back up in production and getting things squared away again.
     
  7. bds
    • Contributing Member

    bds Member

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    +1. I love happy endings. :D
     
  8. Kitchen_Duty

    Kitchen_Duty Member

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    Penn Bullets has started my return process for my credit card. Have a happy reloading day!
     
  9. Jesse Heywood

    Jesse Heywood Member

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    Many issues like this are solved better and faster with phone calls. It's easier to solve any misunderstandings on the phone.
     
  10. Robert Palermo /Penn Bullets

    Robert Palermo /Penn Bullets member

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    Credit was issued today and USPS has started a trace to recover the package. Many times a quick phone call can avoid unpleasantries for all involved.
     
  11. Kitchen_Duty

    Kitchen_Duty Member

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    Came here to say that my credit card had been issued a credit but I see Robert got here first.

    Thanks for resolving the issue.
     
  12. Taroman

    Taroman Member

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    I have had great service from Robert. He even phoned me to confirm my need as to final diameter. He makes .44 wadcutters, something I haven't been able to find anywhere else.
     
  13. ljnowell

    ljnowell Member

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    Looks like it was resolved properly. A +1 to Penn Bullets. Reputations are built one customer at a time.
     
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