Beretta Neos---POS. Period. End of story.

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When I first got my Neos no matter how I adjusted the sights I would always shot high and to the left. When my brother shot it he was always dead on however. One day I went to the range with 2 bricks and spent a couple hours trying to get the right sight picture. Now that I have figured out the sight picture it shoots dead on. It might just be me but I initially did not like the iron sights on the pistol but now I have gotten used to them and can tolerate them for the time being, until I mount a red dot on it.
 
When I sent it in, I sent them a letter with the pistol and a letter to their office and a letter with the warranty registration card. No response to any of them. I don't see why they would respond now. They probably just throw the letters away that they get.:rolleyes:

I have about 1,000 rounds through this paperweight and none hit the target.:fire:

I probably will try and contact them just to give them one last time to prove themselves.
 
I don't think I should have to mount a red dot on this thing for it to shoot right. I'm not big on optics in the first place. I like iron sights. Especially on a handgun. The quality of this thing is deceiving. It looks good, but I bet the dimensions are so far off, it's pathetic.
 
Anyone have their email address?
Click to expand...

Would be easier to get ahold of them by popping a message in a bottle an tossing it into the Atlantic. I e-mailed them once. Never replied. Didn't buy anymore Berettas.

Even S&W responded to e-mail (although it took them a week).
 
That's what I'm talking about. Crappy customer service. They're selling a name. I've called Magnum Research to order a set of aftermarket Hogue wood grips for my Baby Eagle and they have outstanding customer service. And didn't sit half an hour on the phone. This POS has been a big disappointment. And Beretta seems to think I'm going to spend the price I paid for it in shipping fees to keep sending it back for repair. Wrong answer.
 
Why not? These kind of horror stories happen at just about every large gun company.
Even BMW and Mercedes turn out the occasional lemon.
Couple that with a badly bungled attempt to reconcile the problem...and here we are.
 
i was wondering if you can file complaint to BBB. not sure about gun related, but they usually are able to straigten up problems efficiently.
sometimes when you don't hear from a company, for some reason the company is trying to contact you like mad creditor.
that sucks when a company doesn't stand behind their products specially if they claim lifetime warranty etc.
i received replies back from ruger, springfield and magnum research. that's why i got a pistol from ruger, and springfield. maybe mri next, the baby eagle. i will need to contact HK pretty soon, i'm hoping that i do not get the same treatment from HK that you get from beretta, Galahad.

this is beretta's email
 
Well, I have my own horror story about a Ruger revolver that never should have left the factory and the 4 1/2 months of letters and calls it took me to get Ruger to make it right, but the details aren' t important.
The point is, every large gun company leaves some very unhappy customers in it's wake. And for every horror story you hear about, there are a hundred that you don't.
 
Makdaddy, you don't believe it, huh? Come on out here and try and get lead on target with this thing. I'll buy the ammo. Then you'll be a believer. Why would I make this up? You think I like spending money on things that don't work?
 
Calm down Ol' Fella. I have never In my life seen a bad Berreta.
And I just dont believe that their CS & QC are that bad.:scrutiny:

ps
Look into buying new glasses.:neener:

I shoot my Browning BuckMark way better than my Ruger Mkll. but I dont blame either gun its me the shooter and his old eyes. Not the gun.;)
 
If the same sunny disposition was used in dealing with Beretta as was used in the initial post, I can see how one might have gotten subpar service.

My experience with customer service, both as a user and a CS manager, is that you usually get out of it what you put in.
 
Makdy, so if you've never seen an elephant in your life, do you doubt they exist, too? :rolleyes: Glasses, huh? Calling me a LIAR, Mak?? Funny how my S&W M66 shoots perfectly, my Baby Eagle shoots perfectly, but this Beretta does not. Yeah, must be my eyesight. :rolleyes: Yeah, I'm lying. :rolleyes: I've got nothing better to do that make this up.

McCall, I also work in customer service. Been doing warranty repair since 1990. So I also know how it is to be on the other side. Which is why I did NOT get angry or act rude over the phone when I called. My letters were not rude, but I did express my disappointment in their service. Don't ASSUME that was the case. I pen this post over my frustration about a product that has been slapdash from day one and a company that doesn't seem to care. I think I have a right to be angry at this point. And you also forget that a customer with a defective product is not the one who needs to be walking on eggshells. It's GOOD customer service to APOLOGIZE to the customer for the incovenience. Too many CS departments think the customer exists to serve THEM, instead of the other way around.

But don't listen to me. I'm lying.:rolleyes:
 
No way man, I don't think you're lying.. just musing about how some folks think it's ok to tee off on some poor CS schmuck from minute one.. sounds like you know better, and that's good. You can't condemn a whole prodcut line from one piece, though.. perhaps the proper title for this thread should have been 'MY Beretta Neos, POS'

Frankly, I've never seen a poorly constructed Beretta, but then I've never seen a Neos, either. I got a 22/45, couldn't have been happier with it. I guess it's time to cut your losses and bail.
 
McCall, one of the things I learned in warranty repair is that sometimes a customer has a good reason to be angry and I never take it personally. I was doingpower tool repair for most of those years. It was like this: Guy is a small-time carpenter, just keeping his head above water. Guy needs a new circular saw and he buys one with money he could have realy used to buy new shoes for the kids. He has to wait until tax time to deduct the cost of the saw. So, 30 minutes into use, the saw jackshaft gear and armature pinon gear totally strip because some doofus at the factory "forgot" to put the rear bearing on the jackshaft. So, he brings it in for repair. He's already mad because this saw being down is costing him money. He may have to lose moeny on the job he can't do, or rent one. So, he brings it in for repair and finds out there is a two month wait for the armature and gear because, guess what, that doofus at the factory "forgot" to put bearings on a whole production run of saws and they're all failing now. And the factory only made enough parts to make that productio run (to cut costs), so making warranty parts takes a long lead time. So here's the poor carpenter losing money saying, "If only I had bought Brand X!" He's lost money on the saw already. Seen this happen lots of times. There are two major power tool companies whose reputations are in the dumps now because of corner-cutting like that. So, I never really get upset with the customer, but listen to what the customer has to say. He's the one inconvenienced. I'm just the one who has to convince him that I am going to do everything in my power to fix it.
 
Sir Handyman, If the shoe fiits wear it.

No Im not saying that your lying. But "If the Shoe fits Wear It."
Maybe you could practice with that stupid looking "War Hammer"LMAO!!!!!!!!!!!!!!!!!!!!!!!:evil:
Nice chatting with you "Sir Handyman":)

END OF STORY!!!!!!!:neener:
 
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