Beretta warranty service

[GHinNH]

I bought a 92X RDO FR 11/11 and immediately registered it with Beretta and filled out the form for a "free" optics mounting plate. I'm still waiting....

I have emailed multiple times and been totally ignored with zero response each and every time.

The guy I was talking to said he was going to check with the manager to see what's going on, and when he came back he had a entirely different attitude and said "we don't have enough new owners to justify sending out the redemption code yet" (?!?!) "we aren't just going to send them out for only 20 people" and that I would get the code emailed to me by the following Monday. I'm still waiting...

I called again yesterday and was on hold for so long it sent me to some generic voicemail, so I emailed again. I'm still waiting...

I gave up waiting shortly before Christmas and ordered one from the estore and even with the holiday I had it in a week. That does not mean that I shouldn't still get the plate promised me when I purchased the pistol.

I went from excited, to worried, then annoyed and now I'm pretty cheezed off.

NO I have not been rude, jerky or demanding or anything else despite my angry frustration at being totally ignored and dismissed. I just want what I was promised in a timely manner. If they cannot or will not do that at least tell me. It has left a very very bad taste in my mouth.

Pretty poor showing from a multi million dollar company founded in 1526, and I'm still waiting...

 

[Encoreman]

I purchased new APX .40 in July 20, 2 time is blew out the extractor. On 12-31-21 I sent an email to Beretta, no answer yet. On Jan 3 I called them on hold 20 minutes then had to leave a voicemail. They said I could get onto their website and do a chat. I see no place for an online chat. Today is 1 week after first contact via email, and no word from them. I won't be buying another Beretta!! FYI in 2019 I had an issue with a Hi point carbine, on 3rd or 4th ring I spoke to a very nice lady, she put me in touch with service man and he said it is an easy fix if you want to do it and 3 days later I had the part and 5 minutes later it was fixed. Now if Beretta had service like that I would probably buy another Beretta, as it stands now probably a Sig.

 

[GHinNH]

I purchased new APX .40 in July 20, 2 time is blew out the extractor. On 12-31-21 I sent an email to Beretta, no answer yet. On Jan 3 I called them on hold 20 minutes then had to leave a voicemail. They said I could get onto their website and do a chat. I see no place for an online chat. Today is 1 week after first contact via email, and no word from them. I won't be buying another Beretta!! FYI in 2019 I had an issue with a Hi point carbine, on 3rd or 4th ring I spoke to a very nice lady, she put me in touch with service man and he said it is an easy fix if you want to do it and 3 days later I had the part and 5 minutes later it was fixed. Now if Beretta had service like that I would probably by another Beretta, as it stands now probably a Sig.

I was a traveling tech doing service/installation and training for 15 years and can say that just ignoring customers is not the way to do business.

I did more research before buying than I had ever done before. It came down to the Beretta or a CZ 75 SP-01. The reason I went with the Beretta was for the RDO with the slide cuts for a optic, I wish now I had gotten the CZ. At this point it would surprise me greatly if I ever get the plate as promised.

 

[Mark_Mark]

I was a traveling tech doing service/installation and training for 15 years and can say that just ignoring customers is not the way to do business.

I did more research before buying than I had ever done before. It came down to the Beretta or a CZ 75 SP-01. The reason I went with the Beretta was for the RDO with the slide cuts for a optic, I wish now I had gotten the CZ. At this point it would surprise me greatly if I ever get the plate as promised.

never had to deal with CZ’s customer service. Because my CZ just don’t break

 

[GHinNH]

never had to deal with CZ’s customer service. Because my CZ just don’t break

I haven't even had it long enough to get a chance to shoot it yet, I just want the optic plate they promised me two months ago. I hope it never breaks, but unless something catastrophic happens I'll do it myself.

 

[Mark_Mark]

I haven't even had it long enough to get a chance to shoot it yet, I just want the optic plate they promised me two months ago. I hope it never breaks, but unless something catastrophic happens I'll do it myself.

Years ago, I bought a A400 Excel and the hand guard cap was not machined with the ratchet gear. I was T-ed-off. I call Ed’s at Ed’s gun shop and her contacted the rep and the rep sent me a new cap overnight

 

[TTv2]

So Beretta CS is apparently garbage? This will be impacting my decision on whether I want to get either a 92 or Px4, I'm leaning towards not bothering at all after seeing all these issues.

 

[Mark_Mark]

So Beretta CS is apparently garbage? This will be impacting my decision on whether I want to get either a 92 or Px4, I'm leaning towards not bothering at all after seeing all these issues.

if you get a 92… know that parts are super available

 

[TTv2]

If I get a 92 I was leaning towards the Taurus. The only reason I was considering the Beretta was it's supposedly better quality, but the way things are in firearm manufacturing having blind faith because of a brand is the easiest way to end up with untrustworthy junk.

 

[Encoreman]

I am really disappointed in the fact that is took such a long time to get a response. On 1-21-22 I got a call from the Director of Customer Success, after I mailed a letter to the factory here in Tennessee, they forwarded her the letter. I have a box with their label awaiting the UPS driver. Service is as important as anything, if you can't get your fill in the blank fixed, why buy brand X to start with??

 

[GHinNH]

Almost three months to the day after registering my new 92X RDO, I finally get an email with a code for my "free" optics plate. I got sick of excuses 6 weeks ago and bought one so now I'll have a spare. I know first hand customers can be ...um... difficult sometimes, but what their problem is, is on them.

 

[greenmtnguy]

Hmm, I am also totally rethinking my plans to buy a Beretta Nano - after hearing so many instances of poor customer support. I understand that anything that is mass produced can sometimes have issues - and I accept that. But, setting things right in a proper and timely fashion for customers who spent money on your product should be a top priority, regardless of extra precautions or less than optimal staffing levels. A good manager of the repair center would at least ensure that timely communication was maintained, even if they had to wait long for repair parts. Basic business 101...

 

[Kyrsen]

Conclusion: After my second complaint to the BBB, Beretta got me my gun. It arrived in early April 2022.

The gun functions very well now and the problem is apparently resolved. They returned my magazine and included a new beretta hard case.

I’m thankful to have the gun back but it took my constant pressure to get the service completed and it took far too long relative to any other firearm warranty service I’ve used.

 

[Trey Veston]

Beretta and Walther are my two favorite quality brands that are underrated.

Saw that Walther was a sponsor of my favorite podcast, Louder with Crowder, so would buy a PDP compact in .40 S&W if they ever make one.

 

[Atavar]

Keep trying.

Covid has thrown a wrench in a lot of companies and it’s very hard for them right now. The folks at Beretta are top notch and they WILL take care of you.

Not our problem. They need to staff and stock up to deal with Covid. After two years this isn’t a surprise anymore and isn’t a valid excuse any more.

 

[Trey Veston]

Not our problem. They need to staff and stock up to deal with Covid. After two years this isn’t a surprise anymore and isn’t a valid excuse any more.

Agreed. Though the effects are still being felt across multiple industries. My company is constantly late to ship orders of industrial equipment because we are waiting on parts from our suppliers that typically employ low skill and low wage workers to create metal components. They can't get people to work, or the ones that do, mess things up. We have had a record number of bad products come in that we can't use due to bad welds, out of spec, or damage.

Starting wage at my company in a rural area is $18 an hour. McDonald's is starting at $15.50.

When I worked at Ruger in AZ as a CNC Operator, I started at $12.50 an hour. That was only ten years ago. The turnover was astonishing. I can't imagine how tough of a time the firearms manufacturers are having trying to find skilled, sober, decent workers for under $20 an hour.

 

[TTv2]

Agreed. Though the effects are still being felt across multiple industries. My company is constantly late to ship orders of industrial equipment because we are waiting on parts from our suppliers that typically employ low skill and low wage workers to create metal components. They can't get people to work, or the ones that do, mess things up. We have had a record number of bad products come in that we can't use due to bad welds, out of spec, or damage.

Starting wage at my company in a rural area is $18 an hour. McDonald's is starting at $15.50.

When I worked at Ruger in AZ as a CNC Operator, I started at $12.50 an hour. That was only ten years ago. The turnover was astonishing. I can't imagine how tough of a time the firearms manufacturers are having trying to find skilled, sober, decent workers for under $20 an hour.

12.50/hr? In New Hampshire the starting wage was $10.50/hr around that same time and the cost of living is definitely higher in NH than AZ. Pretty much when it comes to gun manufacturing, unless you're a setup guy you can go to any other job to be a CNC operator and make much more money.

This is why the turnover is so high. That said, to get experience on a resume working for a Ruger, S&W, Kel Tec, etc. for 2 years is a very good way to start and work up to a better job.