shotgunjoel
Member
Last summer I bought a Buck Vantage Pro online from Walmart (not a WM fan, but the price was good, and no shipping for instore pickup). First off, I had some moderate blade-centering issues, but it wasn't actually rubbing the liner at this point. After carrying it for a couple of months, the pivot became a bit stiff and rough to the point that I had to snap my wrist to open it using the flipper. When I first got the knife, I could easily open it with the flipper with my hand not moving. The blade was also starting to rub on the liner. I kept putting off sending the knife back because I still really liked it and didn't want to be without it while it would be away. Finally a little over a month ago I sent it back to Buck. I was a little annoyed by the fact that there was no way for me to call them and talk to a rep, but I figured that it kept costs down without compromising product quality. So anyway I shipped it off and didn't hear from Buck for over a month.
At the beginning of this last week I emailed them and they replied that it had been shipped and was in transit. I was kind of annoyed at the month+ wait, but whatever, not a big issue. When I got the knife back I was annoyed. They had fixed the centering issues by tightening up the pivot, which made it extremely difficult to open, especially with the flipper. Now from what I have read online at knife forums the proper way to fix the centering issues is to resquare the frame essentially. Also, the pivot still felt rough, and if anything was worse. I was glad however that they had done a free sharpening (I had requested it in my letter, but forgot to enclose the check). In the box was a 25% off coupon for their web store which I thought was funny. I bought my knife from Walmart for $50, and Buck listed it for $95. Even with 25% off they would still be ripping me off by buying direct from them.
Has anybody else had issues with Buck's repairs? Am I just being unreasonable?
At the beginning of this last week I emailed them and they replied that it had been shipped and was in transit. I was kind of annoyed at the month+ wait, but whatever, not a big issue. When I got the knife back I was annoyed. They had fixed the centering issues by tightening up the pivot, which made it extremely difficult to open, especially with the flipper. Now from what I have read online at knife forums the proper way to fix the centering issues is to resquare the frame essentially. Also, the pivot still felt rough, and if anything was worse. I was glad however that they had done a free sharpening (I had requested it in my letter, but forgot to enclose the check). In the box was a 25% off coupon for their web store which I thought was funny. I bought my knife from Walmart for $50, and Buck listed it for $95. Even with 25% off they would still be ripping me off by buying direct from them.
Has anybody else had issues with Buck's repairs? Am I just being unreasonable?