Charles Daly Wants to Hear From You!

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I currently own a charles daly field efs 1911 and am looking to purchase a new field ecs or empire ecs for my wife but am having trouble finding a local dealer to locate one. The best I can get from them is "If you find one have it shipped here and I'll transfer it for you". So is there a way for a private individual to locate a charles daly gun other than the gun locator on your website?
And thanks for taking the time to visit with the public. It shows me that you care about your customers and your company. And oh yea, I have had nothing but good luck with my 3 charles daly firearms
 
Mr. Kassnar:
I don't like to pile on, but Big Boomer has it right:
OP - Big Boomer:
[I]"If you want to win over someone with your customer service and have your customers screaming from the mountain tops about it, make it better that right, don't just fix the gun, send it back with a trigger job, some complimentary carry sights, an extra magazine, perhaps some custom fitting. Give it that extra touch. Remember it is a pain the rear to send a firearm in a lot of places."
Click to expand...

I refused to send a Taurus .44 Mag. Tracker in just because of the "gal on the phone" that was more interested in using the hold button than getting to the reason for my call. I took it to a local 'smith and paid him $85 to correct my rough, sticking cylinder. Are there more Tauruses in my future? I don't think so. At least not any time soon.
I'll paraphrase man much wiser than I: "The bitterness of poor quality remains long after the sweetness of a bargain price has faded." A lesson we all seem to learn the hard way - on both ends of a sale, I might add.

On the other hand, I sent an old (1978 vintage) Ruger Security Six in to Ruger (that was given to me) for a rough trigger. (It felt like it was being dragged over broken concrete.) It was returned not only smooth, but lightened, too! AND they took the time to re-blue the frame/barrel assembly as the last inch or so of the barrel had worn to bare metal. I DID have to pay shipping TO them, though. Will I buy a Ruger in the future? Probably.

OP - Big Boomer:
It is hard to be recommended, but even worse to overcome having a QC issue.
Click to expand...
I couldn't agree more, and I would add a CS issue, too. As it is, I have considered a couple of CD's guns, but have shyed away beacause of their perceived reputation from what I have heard here and friends, too.

Regardless, I'll have to clean up my honey-do list before I let any more of these critters follow me home... Ruger or otherwise! ;):D:D

I hope this helps.

Poper
 
12 ga pump Field Tactical

I have no experience with CD customer service but I have a good feeling I will soon. I've recently purchased the above said shotgun in late Nov. and have since put about 800 rounds through it. However as of recent, I have had misfiring problems even after cleaning/oiling and using different types of shells.

From what I've read here so far, I am looking forward to great customer service. I'll keep everyone posted on how it goes.
 
Please, please, please get the distributorship for the Zastava Mausers back from those yutzes at Remington they are even offering the left hand action and the guns they are selling aren't as nice as they were when you had them.
 
Mr. Kassnar,
Thanks for doing what you can to remedy the situation that developed with your service department!

I have an Armscor M16 22 (what Armscor now lists as the M1600), and two KBI imported SA-85s. One underfolder and one SA85M rifle that was the subject of a conversation I had with you at the NRA Convention in Philadelphia in 1998.
At the time I told you that it had come out of the box with an improperly drilled and tapped front sight post block. (windage block?)
The threaded front sight post is at an angle (not 90 degrees) to the piece it threads into.

You told me to call and I would be able to get it fixed.

I also have problems with the Armscor M16 22. It will not fire and cycle reliably.

When I called your KBI Customer Service operator, I was told: ‘We don’t have parts for those; you will have to go somewhere else.’ This is not verbatim, it has been a while. But in general I got a ‘get lost, don’t bother us’ attitude on the part of your staff.

Is there anything that can be done to remedy the situation?

Thanks again for your time,
Randy Franklin
 
Who makes the Little Sharps

Have been looking at the Little Sharps and want to order one but cannot find any info on who makes this model. Please advise.
Thanks fyrwokr
 
Randy in Arizona, Your comments regarding the attitude diplayed by our Customer Service rep are the types or remarks made that have prompted me to revamp our CS Department. Wheteher we have parts or not we should always try to assist the consumer with his problem.

We haven't sold the Armscor M-16 in many, many years. However, we should have some parts here and if we don't have what you need we will call Armscor and see if they can help us.

Regarding the SA-85M's that you have, do they say Kassnar Imports on them or KBI? The reason I ask is that KBI never imported an underfolder SA. The underfolders go back to 1986. If it is marked KBI then it was added after-market and if the gun doesn't have at least 10 of the required US made parts in 922(r) then the modification was technically illegal. All KBI imported SA-85M's were imported after the Bush ban of 1989.

Having said that, I would like you to call my company and ask to speak with me personally. We will do our best to help you. Our number is (717) 540-8518 or (toll free) 866-DalyGun.
 
fyrwokr, The Little Sharps is made in Italy by Armi Sport/Chiappa Firearms. They make our 1892 and full size Sharps also.

We have delivered these in .45LC and .38-55. Coming in the next few weeks are the .22 Hornets with other calibers to follow.
 
stevelyn, why don't you email Zastava directly and tell them to give us the line back. I don't think they can be happy with what Remington has done for them. It might help if they hear from consumers here in the US on this.
 
Guys, give the man a chance to rest, today is Saturday and Mr K needs to relax, pop a beer and watch a little TV like you all probably doing now. Stop pestering him and resume your sessions on Monday.
 
The only dealings I have had with CD is a 20ga and 12ga semi auto shotguns. They were inexpensive and worked. I believe I got my money's worth.
 
Carry Pistols

If you can keep your company accessible, through forums like this or prompt email responses, I will definitely purchase a CD (or more) this year.

I'm even willing to pay a little more for most services or products to get REAL customer service.

For wish list stuff:

Stainless snubnose revolvers (similar to Charter Arms) in 9mm, 44SPC, 45ACP or 45 colt

Compact 1911 with a "melt" package from the factory (maybe in 40),
and how about conversion kits for changing calibers (or a set if interchangeability is too hard)? I've always liked that about EAA's witness pistols (at least the old ones).

Of course, the smallest AR needs to be offered in 10mm, too:D

I'm still surprised that this thread's here. I'll be watching CD for signs that these changes are really happening:)

Thanks for listening.
 
Vader, thanks a lot for your post. Yes, even I could use a little "down time" this weekend but it just doesn't seem like I get much of a chance for that every year in the weeks building up to the SHOT Show.

It's late, New England just won the playoff, and I had a chance to play some poker a little earlier, so I though I would pop in to THR and answer a few more posts before going off to bed.

I know I've jumped ahead of a lot of posters but tonight I'm just going to handle those remaining on page 9 and tomorrow afternoon or evening go back through the read and answer the ones I passed over.

Dbilli: It would be very hard to find a Daly 1911 right now as I think most wholesalers and dealers are probably sold out. We had some serious interuptions in deliveries from the factory for several months and just about everybody sold out. Having said that, we have a 500 pc. shipment (all EFS blue) in-transit to us now. They should be in our warehouse in a week to 10 days, then figure another week until they are in the warehouses of the major wholesalers around the country. So say, in 2 to 3 weeks, your local dealer should have no difficulty in finding one. If by some chance he can't find one at that time, give us a call (toll free) at 866-DalyGun and we will be able to direct you to those wholesalers that got guns from this shipment.

Poper: Thanks for your comments. I think you will find, from this point forward, that we will be doing everything we can to keep our customers satisied with their purchase and after-sales service. We weren't always doing that and it cost us, big-time. Well, I've "seen the light" as they say, and as long as I have anything to say about, you will be a happy customer of Charles Daly.

epcasuga: It sounds to me like our gunsmiths should take a look at your shotgun. Please PM me your address and we will get a FedEx Call Tag out to you on Monday. We will get you gun running again and ship it back to you as soon as possilbe.

Whirlwind06: Indeed, we are working on several new 9mm pistols. More news on this subject will be announced in a few weeks at The SHOT Show. One for sure I can tell you about will be in the M-5 hi-cap polymer frame 1911 from Bul. There will be others as well.

21H40: Thanks for your post. We will definitely keep our company accessible. I can tell you that prompt email responses are the hardest part of that to accomplish. This past year a hacker/spammer hijacked our website page that allowed you to email us directly from the site. Before we knew it, our server was being used to send spam out by the thousands all over the world. As a result, our internet address got banned by many servers as the originator of spam so that even when we did reply to email it would be rejected by the recipient's server. We have been working to rectify that situation and I believe that it should be finally working again this next week. Hopefully the email we do send out will be received by everyone out there.

As to your wishlist, I'm sorry but no new revolvers are in the works at the moment. A compact 1911 with a "melt" package is on the project board but I would not think we could begin to see it enter production before year end. We have a lot of ground to make up as a result of those earlier mentioned "interrupted" deliveries.

Do I understand your next request correctly? You are asking for an AR in 10mm?

Do keep an eye on us...changes are really happening at Charles Daly.

That's it for tonight gang. I will get back to the board and resume answering your questions and commenting on your posts tomorrow afternoon/evening.
 
Let me commend you on your effort to take the bull by he horns. It looks like you are getting some attention (actually, a lot) at this point.

I have a CD Bul M5, which has performed flawlessly, and offers a few advantages over a steel-framed double stack. However, the mag catch is plastic and may be a weak point since aftermarket steel parts (pricey) now exist. Any plans for CD to make or buy the part for CD M5 owners?

And a FEG HP clone, imported by k.b.i., FTF'd sporadically until I replaced barrel, but otherwise good.

In general, I'd say you offer excellent value over your range of products.

Thanks for your proactive marketing and good luck!

MR2
 
I have no dog in this fight having no experience with your company, but FYI, your statement:

"we are the only firearms company in the US that pays freight in both directions on repairs."

SnW and Kahr have done the above for me when/if I had any issues. I think it's great you have come onto the forum for feedback. ;)
 
Mr. Kassnar,

It's good to see a manufacturer join the boards and pay attention to those of us on the internet. Tell your IT guys to fix the Charles Daly website.

The "employment opportunities" page is broke.

:)
 
10mm AR - 16" barrel, short or collapsible stock, etc

Thanks for the quick response.

Yes, I think that pistol caliber carbines are fun, but 9mm is about useless for more than plinking (for recreational users;) anyway). 10mm is ok in a pistol, but it's been overlooked in carbines. I think that you could get more of an improvement in velocity out of cartridges like 9x23 or 10mm than out of 9x19 or 40S&W. 10mm's more versatile and hits harder at longer ranges.

Almost everyone's got a 9mm AR, but there are not very many 10mm carbines of any make or model.

Now, I don't know that you could get enough other people to agree with me to make it cost effective for you, but that's why it is a "wish" list!
 
One more to add to the wish list

When you have a moment, have a look at how crosman is selling their new carbine:

http://www.crosman.com/site/custom_store/2/step1

You can specify almost everything - the barrel length, the sights, the shape of the stock - and see exactly how it will look before you place your order. I bought one of these and was very happy with the result. What not? it was exactly what I wanted.

The first manufacturer who can do this with single-action revolvers is going to sell thousands of them.

Want a three inch, four inch, five or six or seven inch barrel? Birdshead or bisley or thunderer or standard grip frame? Blued steel, brass, case colored, stainless or silver? Standard hammer, or bisley? Adjustible sights or square or round notch? Want the extra fifty dollar trigger job option? Black powder or regular frame? What color? What caliber, and what conversion cylinders?

I don't care if it's an extra hundred bucks, and I don't care if I have to wait an extra month. My only other options is a custom maker at twice the cost and three times the wait.

I can completely understand how hard it would be to set something like this up, but of course it can be done, it's just a matter of doing it at an acceptable cost. Find a practical way to make it happen and you'll sell as many guns as you can build...

...and one of them will be a .45acp/colt three inch blue steel gun with fixed sights, a bisley hammer, a case color frame, a brass trigger guard and thunderer grips. And I'll spring for the extra trigger work, too.
 
Some more responses to your posts:

willbrink: I do stand corrected on the fregiht policy of some other gun companies. So far I have heard that S&W, Springfield and (this is the first I heard of) Kahr will pay the freight on returns to them for service. Do they advertise that, or post it on their website? Or do they only offer to do it if requeted/pushed by the consumer?

czbegenner: Sorry, but we stopped selling the FEG .380's several years ago after several price increases eliminated their competitiveness. Now FEG is out of business!

MikeJackmin: Thanks for the post. While I would admit that what you propose "could" be done, there are a lot more hoops to jump through to make it happen with a firearm then there are with an airgun. I can think of a lot of problems with it. What happens when we would build a custom gun (100% would have to be paid at time of order) and the nearest dealer is 300 miles away from you? And how would we know what that dealer would charge for his transfer fee and NICS fee? And what if after we have your money, for one reason or another you fail the NICS check? Again, it sounds good in principle, but would be a nightmare to put in place. Especially for an importer.
 
Welcome to The High Road, Mr. Kassnar! I'm delighted to see you here.

You asked willbrink,
Charles Daly said:
So far I have heard that S&W, Springfield and (this is the first I heard of) Kahr will pay the freight on returns to them for service. Do they advertise that, or post it on their website? Or do they only offer to do it if requested/pushed by the consumer?
Click to expand...
You'd asked another poster about this earlier. I can only speak about my experience with Smith & Wesson. I bought a new Smith revolver in September of 2006 which appeared to have a manufacturing problem. The shop where I'd bought the revolver showed little interest in helping me to get it fixed. I emailed Smith & Wesson's Customer Support department in September of 2007, after shooting it a lot and making sure that I wasn't imagining the problem. I didn't find any indication on their web site that they would pay for my shipping it to them. I expected that I'd have to send the revolver to them at my own expense, and I wasn't happy about that.

When I contacted Smith & Wesson, the gentleman with whom I communicated simply asked what the problem was, then sent an overnight label to me via email, with no questions asked.

He took on the problem and assumed the responsibility for a solution.

When the revolver came back to me, it was perfect.

My reaction to this comes from a context that I developed many years ago, when I was just out of college and a messenger in a large, metropolitan law firm:

This is how grownups do business.

It looks like you're one of the grownups.

My current situation is this:

I'm an American. Therefore, I need a 1911.

I don't have one yet. I'll be looking for a Charles Daly.

All the best to you, sir, and again: welcome.
 
Mr Kassnar,

Could you go back to page 5 of this thread, review/research what I wrote, and please reply as you have with the others. BTW, this situation was with your "new" manager.

Thanks.
 
I can tell your first hand that Charles Daly Customer service is outstanding. The problem is I have had to use it too many times. My wifes 28 gauge field hunter has had to be repaired 3 times.
 
Galil.556: My staff and I discussed your ZDA at length. Everyone in Customer Service, our Purchasing Manager and 2 gunsmiths all had a chance to look at your pistol and all of them met with me about it. I also viewed the videos of your issue.

To make a long story short, no one in my organization could repeat what is seen in the video. They tried...and tried...and tried again, to no avail. Muzzle down, angles like your video, muzzle up, muzzle every which way in the world and nothing. The pistol worked fine when in our possesion and that is why it was returned to you saying that no problem could be found. Your comment that our Lifetime Repair Policy is valid "only on paper" is inaccurate.

Normally in this situation I would offer you a full refund. However, since I see that you got a refund from your dealer, and that it cost you $50 out of pocket, please send me a PM with your address and we will reimburse you for that expense.

As to why there are no parts available for the ZDA, this is because Zastava severed relations with our company after switching to Remington. We have pleaded with them for spares for 2 years and they have turned a deaf ear to our requests. This sort of thing does not normally happen. Even when we parted ways with other suppliers in the past we were always able to obtain parts for the guns that we sold. This is not the case with Zastava.

On your comment that "the lack of an active email address....is unacceptable...", we agree. I think I posted here that we did have an email contact but that the form was hacked by spammers, then used to send spam all over the world with our server. We think we have fixed the problem and will have an email address up on our site within a few days. We simply had to take it down until this was resolved.

I regret that your experience with our Service Department was less than satisfactory. However, as stated above, we did try to find the problem and we were unable to do so. You should have been told that in more detail.

Sincerely,
Michael
 
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