Welcome to The High Road, Mr. Kassnar! I'm delighted to see you here.
You asked willbrink,
Charles Daly said:
So far I have heard that S&W, Springfield and (this is the first I heard of) Kahr will pay the freight on returns to them for service. Do they advertise that, or post it on their website? Or do they only offer to do it if requested/pushed by the consumer?
You'd asked another poster about this earlier. I can only speak about my experience with Smith & Wesson. I bought a new Smith revolver in September of 2006 which appeared to have a manufacturing problem. The shop where I'd bought the revolver showed little interest in helping me to get it fixed. I emailed Smith & Wesson's Customer Support department in September of 2007, after shooting it a lot and making sure that I wasn't imagining the problem. I didn't find any indication on their web site that they would pay for my shipping it to them. I expected that I'd have to send the revolver to them at my own expense, and I wasn't happy about that.
When I contacted Smith & Wesson, the gentleman with whom I communicated simply asked what the problem was, then sent an overnight label to me via email, with no questions asked.
He took on the problem and assumed the responsibility for a solution.
When the revolver came back to me, it was perfect.
My reaction to this comes from a context that I developed many years ago, when I was just out of college and a messenger in a large, metropolitan law firm:
This is how grownups do business.
It looks like you're one of the grownups.
My current situation is this:
I'm an American. Therefore, I need a 1911.
I don't have one yet. I'll be looking for a Charles Daly.
All the best to you, sir, and again: welcome.