Charter Arms Warranty Service

[DTL]

Has anyone had reason to deal with Century Arms(Canik specifically) for service/repair? I was told I need a return authorization, that I had cause to request one and asked for a copy of my DL, a second copy of my receipt, which they had since I registered it after purchase, provided a waiver of liability form and told I need to ship through an FFL. I have used Ruger and American Tactical for warranty work and both immediately sent Fed-Ex labels for me to ship, and returned the guns in less than 2 weeks. Both during the worst of the pandemic.

Edited for distributor error in heading

 

[Ohen Cepel]

That sounds like a ton of hassle to be sure! Henry was much simpler, only one I have dealt with in recent times.

Is Charter connected to Canik in some way? First I have heard of that.

 

[Zendude]

Century Arms?

 

[Sistema1927]

Definitely not Charter Arms if it is a Canik.

 

[Ohen Cepel]

Century sounds right for a Canik as well as for the hassle.

 

[Fine Figure of a Man]

I called Charter about an issue with my Bulldog, a worn out spring. The first question the CS person ask was if the gun had "Shelton CT" on it. I told him it did and he said it had 100% lifetime guarantee. I think they even paid postage.

 

[rperyam]

I called them and they said send it in. I had to pay for shipping, they would evaluate the problem and then get back to me. I sent it in and they returned it to me at no cost. Wasn't quite right and I had to pay shipping again back to them. Again they continued to work on it and returned it at no cost. Trying to decide if I want to try them one more time or sell the gun.

 

[DTL]

Yes, Century...My error and i just corrected with an edit to my original post. Just ticked off & not thinking ...my bad.

 

[Reinz]

I’ve had my eye on a Canik.

After reading how they are treating you, I’m over it.

 

[beag_nut]

Editing the original post may have succeeded, but one must also edit the original post's title, which continues to say Charter Arms.

 

[Reinz]

Editing the original post may have succeeded, but one must also edit the original post's title, which continues to say Charter Arms.

Agree, however, some forums are setup where the title can’t be edited.

Whether that applies on the Highroad I don’t know.