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- Dec 2, 2010
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- 839
First off let me say that I dont want this to turn into a glock bashing or this gun is better thread. I more so wanted to share my expierence with Glock customer service. I plan to keep this thread updated. So now that we know the intended purpose for this thread Ill tell my story so far.
I got my new Glock 30s today. It was delivered to my department, and was bought sight unseen. Our dealer is on the other side of the state, so I dont have the chance to examine before I buy. This was the first chance I had to hold a Glock 30s, and although not amazied by it (a glock is a glock), I began to think that this may replace my Glock 27 as a back up. After I got through fondeling the gun I decided that it was time to put a little oil on it and take it to the range. I called our rangemaster to arrange for me to get qualified with it and took it to our armory for its first cleaning. After I got everything broke down I noticed a crack in the barrel that ran across two of the lands and groves. It was in the 6:00 position just ahead the chamber.
I called our dealer and was told to send in just the barrel first and they would see what they could do, but it would be best to contact Glock. My first call to Glock left a little to be desired from them. They also told me to send just the barrel in and told me to go to the warrany page on their web site for further help. I was also told to expect an 8 week turn around. So I went to their web site, I never been on the warranty page before, and I was really let down to find out that there was only a pdf form to download and mail in . I was just expecting a little more interactive. So fast forward a few hours and alot of thinking I started to get a little teed off. The biggest was the fact that its a brand new gun and I am to pay shipping to get it fixed. It made it worse since it is a defect that can be clearly seen if someone had looked.
I called our dealer back and told him what glock said. He requested a picture of the crack so I emailed him some pictures( yea it is that big of a crack). He called me back and told me to send him the pistol and he will ship out a new pistol. I thought ok problem solved.
I went to the local fed ex office to check on shipping it. I never shipped a handgun fedex before and I didnt know what to expect. The total came to 75.88 to ship the pistol about 350 miles away. I decided that this would not be in my best interest since its not my fault.
I called glock once again and after showing a little displeasure with the situation they agreed to send me a shipping label for the gun. I got the email a little while ago so the pistol will be off on its way tomorrow and my story will continue.
CPLofMARINES I hit the wrong button and the thread was posted before I finished.
I got my new Glock 30s today. It was delivered to my department, and was bought sight unseen. Our dealer is on the other side of the state, so I dont have the chance to examine before I buy. This was the first chance I had to hold a Glock 30s, and although not amazied by it (a glock is a glock), I began to think that this may replace my Glock 27 as a back up. After I got through fondeling the gun I decided that it was time to put a little oil on it and take it to the range. I called our rangemaster to arrange for me to get qualified with it and took it to our armory for its first cleaning. After I got everything broke down I noticed a crack in the barrel that ran across two of the lands and groves. It was in the 6:00 position just ahead the chamber.
I called our dealer and was told to send in just the barrel first and they would see what they could do, but it would be best to contact Glock. My first call to Glock left a little to be desired from them. They also told me to send just the barrel in and told me to go to the warrany page on their web site for further help. I was also told to expect an 8 week turn around. So I went to their web site, I never been on the warranty page before, and I was really let down to find out that there was only a pdf form to download and mail in . I was just expecting a little more interactive. So fast forward a few hours and alot of thinking I started to get a little teed off. The biggest was the fact that its a brand new gun and I am to pay shipping to get it fixed. It made it worse since it is a defect that can be clearly seen if someone had looked.
I called our dealer back and told him what glock said. He requested a picture of the crack so I emailed him some pictures( yea it is that big of a crack). He called me back and told me to send him the pistol and he will ship out a new pistol. I thought ok problem solved.
I went to the local fed ex office to check on shipping it. I never shipped a handgun fedex before and I didnt know what to expect. The total came to 75.88 to ship the pistol about 350 miles away. I decided that this would not be in my best interest since its not my fault.
I called glock once again and after showing a little displeasure with the situation they agreed to send me a shipping label for the gun. I got the email a little while ago so the pistol will be off on its way tomorrow and my story will continue.
CPLofMARINES I hit the wrong button and the thread was posted before I finished.
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Don't worry not a crazy fan boy that sucks for you tho seems like glock is having a lot of QQ issues these days.
