Their warranty is good. As well as their returns. But I did not like a few things. First the overly Christian symbolism, carry Crosses and whatnot. Especially the ugly crosses on the belt clips. Second, they offer no way to remove the kydex shell from the backing. New firearm? Get a whole new holster. Which is why I like the company I went with instead. White Hat holsters. New firearm? Just get a new kydex shell piece, flat head screwdriver and $3 bottle of Loctite. Their guarantee is also 30 days (compared to 2 weeks) and also carry a Lifetime warranty. I cracked the kydex of one of my EDC firearms and they had it replaced in less than a week with shipping without costing a thing.