MtnCreek
Member
I e-mailed Dillon's Tech Support with an issue I was have with one of their products. Below is the responce that I got. Gotta love service like this!
Dillon Service
- Thread starter MtnCreek
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MtnCreek
Member
My First Bump!!! I'm sending this to the top because I hear a lot of folks ask why they should pay the price Dillon is asking for thier equipment. Carry on and load more!
whatnickname
Member
Dillon Customer Service
Amen!!! These guys know darn well how to stand behind their product. They mean it when the say..."No BS Warranty" I've only had one Dillon product that broke that they didn't replace free of charge. This was my 500 series vibration case cleaner. The motor burned out in only twenty years! Don't know what the world is comming to when you can't get better than twenty years out of a vibratory case cleaner!!! The crap their competitors make? You're lucky if you get two years out of the stuff.
Amen!!! These guys know darn well how to stand behind their product. They mean it when the say..."No BS Warranty" I've only had one Dillon product that broke that they didn't replace free of charge. This was my 500 series vibration case cleaner. The motor burned out in only twenty years! Don't know what the world is comming to when you can't get better than twenty years out of a vibratory case cleaner!!! The crap their competitors make? You're lucky if you get two years out of the stuff.
Maj Dad
Member
When my CV-500 tumbler burned out it was well beyond the 1 year warranty, but they sold me a new motor for $30 or $40. They don't anymore because they've switched to the CV-750 and the new motor (ball bearings, heavy duty all the way), but if this one goes, I'll get the 750 upgrade: send them your 500 & they will upgrade it for around $100 (as of a year or so ago). I am a Dillon customer based on their products and a loyal customer because of their products and their customer service. But let's not assault this lifeless equine farther - enough is at last enough... 
Grub Master
Member
Dillon
If Dillon Precision Products made cars there would not be a foreign car on the road. Can you imagine if they owned the cable company? I bet the repair guy would show up on time.
I have called them a number of times about my old 550. I didn't buy it new and they could care less. They have always been professional, answered all my questions (some were kinda stupid), took all the time needed to make sure I understood what to do to correct the problem and have sent me replacement parts several times at no charge.
I love my Dillon and bet that the Customer Service Guys love Dillon also.
If Dillon Precision Products made cars there would not be a foreign car on the road. Can you imagine if they owned the cable company? I bet the repair guy would show up on time.
I have called them a number of times about my old 550. I didn't buy it new and they could care less. They have always been professional, answered all my questions (some were kinda stupid), took all the time needed to make sure I understood what to do to correct the problem and have sent me replacement parts several times at no charge.
I love my Dillon and bet that the Customer Service Guys love Dillon also.
northark147
Member
I have an older 550 and I ordered some quick change kits for it. Somewhere down the line they changed the powder measure so my fail safe rod wouldn't work. I called them up, and they put a new style rod in the mail free of charge. I call that awesome service if they will even pay for some minor upgrading
mahansm
Member
I got the exact same reply yesterday after I emailed them Sunday evening about a broken part on my Square Deal B.
Red Cent
Member
Ho hium. Yaaawwwwwwwwwnnnnn. Tell me something new. You would think there are no other reloading equipment out there.
Flatbush Harry
Member
I have had similar customer service experience with RCBS as recently as yesterday. Fine companies stand behind their products. Now, if only the rifle manufacturers would behave as well.
FH
FH
whatnickname
Member
CV 500 / Message to Red Cent
Actually Dillon did offer to rebuild my CV 500 for $100 which I believe was more than fair of them. While I appreciated their offer, I made a deal with myself that if the CV 500 ever bit the dust I would replace it with the larger model, as on some occasions I found the CV 500 limiting. Bought the CV 2001...Good machine.
Red Cent...you need professional help! I thought I was addicted to reloading. You, my friend, are certifiable!
Actually Dillon did offer to rebuild my CV 500 for $100 which I believe was more than fair of them. While I appreciated their offer, I made a deal with myself that if the CV 500 ever bit the dust I would replace it with the larger model, as on some occasions I found the CV 500 limiting. Bought the CV 2001...Good machine.
Red Cent...you need professional help! I thought I was addicted to reloading. You, my friend, are certifiable!
lightman
Member
Dillon's cs is great.Early on,if you broke or wore out something,the replacement part was often improved from the original. Lightman
Red Cent
Member
Whatnickname, that was the right side of the room.
whatnickname
Member
Red Cent
Hate to tell you but I have a Ponsness Warren 800 myself. I'm not too far behind you. Perhaps we both need professional help!
Hate to tell you but I have a Ponsness Warren 800 myself. I'm not too far behind you. Perhaps we both need professional help!
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