Disappointed in Ruger Customer Service

[Gray Goose]

Back in January I decided to get into black powder and since I already own two Rugers, I thought I would keep it in the family and buy the Old Army in stainless. Two chambers were continually letting the .457 balls creep to the front. Thinking this was not safe, I sent it back to Ruger. They have had the
gun since late January and I'm still waiting for them to return it with a new cylinder. First they told me I would have to pay for it because the ser # shows it was made in 1996. The dealer was up front with me and told me he doesn't have much call for BP and it had been in his inventory for awhile. I thought I was getting a real bargain since he let me have it for $350. I had sent the bill of sale and after getting the runaround I finally spoke to the Customer Relations manager. He said I didn't have to pay but it would stiill be another 4-6 weeks. This was after 6 phone calls and three faxes. Has anyone else noticed the change in customer service? One of the main reasons I bought a Ruger is because of the reputation:banghead: for customer service.

Thanks for letting me vent.

 

[Plink]

I've sent several cartridge guns in to Ruger for repair over the years. Their turnaround is usually a bit slow. I'd say that 4-6 weeks has been about normal for me too. I've never had any problems communicating with them though. I haven't sent in a gun in several years so maybe they've changed. I hope not. I have a .22 pistol that needs to go in.