Ruger is out o' control.'specialy with thier ROA's.

[BADUNAME30]

Some o' you guys warned me.

Remember that nickle 5.5" i bot a couple 3 sundays ago ?

Well, if you recall, it came with an R&D .45LC but no factory C&B cylinder.
I called Ruger the next day,(monday), to see if i could purchase a cylinder.
They quoted me a price on the cylinder and told me it would be a 2 week turn around.I was also 'warned' that it would go thru a "safety check".
No problem,it had a bit of a trigger issue.

I've been waiting anxiously for Ruger to call me with thier findings.
About 30 minutes ago Buster Brown knocked on my door and requested my signature for a package from NH.
It was an obvious handgun box but i had gotten no phone call.


To my delight, this is what i found inside.


They did a lot more than install a C&B cylinder.


What did they charge me ?
I'll just say that Ruger can rely on me continualy bein a faithful customer.


Oh yeah, and "two weeks" allmost to the hour.
AMAZING customer service.
These are the types of instances that warrant a pen to paper letter of acknowledgement.It reenforces this type of American quality business and customer service.

 

[zimmerstutzen]

Jim, mebbe the doc has to back off a bit on yer meds.

you got a bad bad case of it.

 

[Majes]

Whoa Jim, it was pretty before but man, looks like those folks over at Ruger are as proud of the thing as you are.

 

[Arkansas Paul]

I'm not surprised. Ruger is freakin awesome.

 

[Patocazador]

Ruger sent me a new front sight blade free of charge. Only trouble is it's for a completely different gun and not even similar to the ROA sight.

 

[CraigC]

Can't beat that with a stick!

 

[BADUNAME30]

Jim, mebbe the doc has to back off a bit on yer meds.

you got a bad bad case of it.

Ya think zimm ?
The money i saved on this Ruger escapade will be put to good use this friday on a T/C .45 stone sparked Hawken.

 

[BADUNAME30]

Whoa Jim, it was pretty before but man, looks like those folks over at Ruger are as proud of the thing as you are.

Thanx Majes. I think you could be right.
No doubt they think highly of thier customers.

 

[BADUNAME30]

I'm not surprised. Ruger is freakin awesome.

Got that right Paul.

 

[BADUNAME30]

Ruger sent me a new front sight blade free of charge. Only trouble is it's for a completely different gun and not even similar to the ROA sight.

I'm sure a phone call would git a humble apollogy and yer correct sight right to ya Patocazador.

 

[BADUNAME30]

Can't beat that with a stick!

Got that right Craig.

 

[Old Fuff]

That's Ruger's solution to "a bit of a trigger issue." Some like it and some don't but the revolver will come back as "stock standard," or be returned with no work done.

 

[BADUNAME30]

Until i learn, understand the function,and know what i'm doin in there. "stock standard" works fer me Fuff.

 

[J-Bar]

Mine's bigger than yours.

It has a 7.5 inch barrel....

 

[351 WINCHESTER]

Jim, Glad to see a happy customer. This was Bill Ruger's favorite gun. I guess the "legend" still lives on.

 

[BADUNAME30]

Mine's bigger than yours.

It has a 7.5 inch barrel....

 

[BADUNAME30]

Jim, Glad to see a happy customer. This was Bill Ruger's favorite gun. I guess the "legend" still lives on.

Mmm..maybe i got an older 'smith there and he was feelin a bit nostalgic Ken.

 

[loose noose]

Dang Jim, That there gun is just too pretty to be shot, tell ya what I'll do I'll gladly take it off your hands, and put a few rounds thru it, get er all nice and dirty and give it back to ya. That way ya won't mind shooting er as much. So what do ya think? I might just put a ding or two into the shiny finish, and a scratch or two into those grips. Come on what do ya think?

 

[BADUNAME30]

Now ya really had me conciderin lettin 'er breath some warm Nevada air and puttin some of 'er soot onto the desert sand noose 'til ya said.....

and a scratch or two into those grips.

Hahahah.
I have often thot o' loadin up my scoot and takin a ride that way jist to do some metal detectin in the desert out there.
Mmmm....metal detectors in the T-bag and ROA's in the saddle bags.

 

[splattergun]

Jim, it's this sort of customer service that tipped the balance into making me put the $ down for a Ruger American in .243 for my younger daughter today. I've owned a Ruger P89 for 15 years and have never had any issue with it. But I have no doubt that should I ever have the least trouble with either gun, Ruger will take care of it.

I like the company.

 

[Dan Carey]

I hope you sent them a nice "thank you" letter.

 

[Old Fuff]

Until i learn, understand the function,and know what i'm doin in there. "stock standard" works fer me Fuff.

That’s a good position to take, but we have seen some… well… warm threads when someone sent in what they thought was a finely tuned action, and got back what amounted to a stock gun. I can see both sides of the story, but the important thing is to bring the subject up before anything gets shipped anywhere. Generally Ruger’s service department bends over backwards in an effort to please, but at the same time they are obligated to follow the rules.

 

[BADUNAME30]

Jim, it's this sort of customer service that tipped the balance into making me put the $ down for a Ruger American in .243 for my younger daughter today. I've owned a Ruger P89 for 15 years and have never had any issue with it. But I have no doubt that should I ever have the least trouble with either gun, Ruger will take care of it.

I like the company.

I couldn't agree with you more SG.

On a side note.This whole situation brings to mind how dissapointed i am in Thompson Center.
They used to give this over and above customer service 'till s&w took over.It's not the folks that work there per se'.I've been told by employees there how much they hate workin under s&w.

 

[BADUNAME30]

That’s a good position to take, but we have seen some… well… warm threads when someone sent in what they thought was a finely tuned action, and got back what amounted to a stock gun. I can see both sides of the story, but the important thing is to bring the subject up before anything gets shipped anywhere. Generally Ruger’s service department bends over backwards in an effort to please, but at the same time they are obligated to follow the rules.

I'm sure these folks are bein 'run' by lawyers Fuff.
In my instance. My action was far from "finely tuned".It was ,in a word, hacked. Although the trigger was nice, you could drop the hammer from half cock with enough pressure on the trigger.
As for guns that are correctly tuned.Looks like it's comin to the only way around the techs is to have an untuned hammer and trigger to swap out before shippin said gun off to Ruger.

 

[BADUNAME30]

I hope you sent them a nice "thank you" letter.

As i said in my OP Dan. I will indeed put pen to paper.