Disturbing Experience at Miami Airport...Advice Requested

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I'd follow up with the supervisor's boss.
A non-english-speaking TSA employee wandering off with your luggage would give me the jitters; theft, the concern.

Without the employee's badge number, it could be a dead end, since your description might match 35% of the employees working that shift.

The gun was in a locked, hard-sided case, within a second locked case?

For recourse, there is the TSA management structure. You'd have to start at the top and keep sending letters on down the chain until, probably, a regional manager of some sort personally contacted you for you to feel some kind of closure with the incident.

After reading a few press releases and picking at search links, I get the feeling TSA, under Homeland Security, is still finding themselves. Like a portly gentleman trying to turn around in a tight box; fumbling, grunting at the challenge, flustered at the scope of the seemingly easy task, etc.

I applied to the TSA when I broke my ankle and was deciding on a new career. I figured that insecurity will continue to be big business in this country. A few other applicants made me wonder where the heck the TSA is going with their stated mission.

I've been of the opinion for some time that Regulation of the airline industry, as it was before deregulation, is probably a good thing.

Good luck with your attempts. If you feel this particular employee, or others like him might be a genuine security risk, voicing that observation in your letters might bring a more rapid response.
 
Sounds like the proper procedure was followed and his supervisor even verified it, yet you still want to contact administration at a higher level because his English wasn't up to par? :confused:

They are not required to verify every checked firearm, but they have the right (as spelled out in the TSA's procedural code) to open it if they want to. That's why you must be present with a key, since they aren't allowed to cut a lock on a checked firearm.
 
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