EOTech giving owners full refund for holographic sights

Discussion in 'Long Gun Accessories and Optics' started by M1key, Dec 8, 2015.

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  1. MrCleanOK

    MrCleanOK Member

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    Just an update for anybody still curious about the process. If the status they gave me over the phone today is accurate, it should be a 7-week turn-around from the time they received my sight to the time I get a check in the mail.

    10/13/2016 - Requested refund from EOTech
    10/14/2016 - RMA issued from EOTech via email
    10/25/2016 - Shipped my sight via USPS
    10/28/2016 - Delivered @ L3/EOTech
    No updates were available via the status check website at any time. (https://eotech.rebateaccess.com/status.php)
    12/6/2016 - Called the refund hotline for a status check, on hold 5-10 minutes. 1-888-952-9092. I was told my refund check is scheduled to be cut and sent 12/12/2016.
     
  2. Acera

    Acera Member

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    Up reading your post MrCleanOK, I also called and checked on mine. It was not showing up on that link either. Same story from me, wait 5 minutes, give them the information. Get told check is being cut on 12/12 and it will be mailed then.

    Good news is we will have the check in a week or so.


    .
     
  3. Ohen Cepel
    • Contributing Member

    Ohen Cepel Contributing Member

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    I wonder if they will survive as a company? This has to hurt their bottom line a LOT.
     
  4. C0untZer0

    C0untZer0 Member

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    I was stationed at Fort Polk. The regular BDUs were hot as hell whereas the ripstop OD green jungle fatigues were much cooler. I don't think that just anyone could wear the fatigues, you had to be at a warm weather post - at least that's what I was told.
     
  5. 9mmepiphany

    9mmepiphany Moderator Staff Member

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    They have assets of over 12 billion and sales of over 11 billion so far in 2016...how much do you think this really cost them, how much more do you think a class action suit would have cost to settle?

    I think they will be around a while
     
  6. tarosean

    tarosean Member

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    11/15 sent request and got RMA same day.
    11/16 shipped, buttttt Lost tracking # (doh!!)

    Called a few minutes ago and was told check would be cut on 12/12.
     
  7. Arizona_Mike

    Arizona_Mike Member

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    I may need to call. No check yet.
     
  8. tarosean

    tarosean Member

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    Aside from the 25m gov settlement. Id be willing to bet the number of returns are not as staggering as one would think. Still see a lot of them in stores and at ranges + not every firearms owner is in tune with the online communities.
     
  9. 9mmepiphany

    9mmepiphany Moderator Staff Member

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    That is less than a quarter of one percent of their sales
     
  10. MrCleanOK

    MrCleanOK Member

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    As long as you still see used EOTechs popping up for sale on this forum and others, there are people that don't have a clue that this refund program is being offered. Why would you sell an optic second hand when the manufacturer will take it back at MSRP? L3 is gonna be just fine, this isn't even a speed bump to them.
     
  11. 9mmepiphany

    9mmepiphany Moderator Staff Member

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    That boggles my mind also...but it's not my place to dictate what they do with their gear
     
  12. HexHead

    HexHead Member

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    Some people may not want to hassle with the delay, and just want/ need the money right away to get a replacement.
     
  13. Acera

    Acera Member

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    They have imported some fakes that are all but indistinguishable from the originals in their exterior appearance. Buyer beware. I looked at one two weeks ago that the seller wanted $90 for, he knew it was a copy and was not trying to pull a fast one. When it was sitting on the counter next to a real one, you could not tell the difference, same stickers, same lettering, etc. He knew how to tell them apart, but for the common person it would be very hard.

    FYI, EOTech also knows the difference, LOL.

    .
     
  14. Acera

    Acera Member

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    Check arrived today. I will probably get an Aimpoint PRO this weekend and have enough left over for a nice steak dinner. :D
     
  15. tarosean

    tarosean Member

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    Check arrived today 12/17
    might be a record for turnaround or just perfect timing?

     
  16. 9mmepiphany

    9mmepiphany Moderator Staff Member

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    I'm thinking perfect timing.

    I think I was just over 5 weeks, but they were changing over to having a third party processing checks
     
  17. Arizona_Mike

    Arizona_Mike Member

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    I just got my check.

    Mike
     
  18. Derek Zeanah

    Derek Zeanah System Administrator Staff Member

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    I'm one of those who's not turning mine in. The unit in question is on a suppressed .45 carbine, and the temperature extremes here in GA aren't enough to really worry about, especially with the ballistics of .45 ACP.

    Might mean that I wish I'd returned it one day, but the thing has been great for me.
     
  19. Old Dog

    Old Dog Member

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    After much deliberation, I am hanging on to -- and will continue to use -- my EOTech. It has functioned just fine in wet and snowy climates in sub-freezing temps as well as in the woods and desert with temps over 100 F. We've still got a few in service at work, too that have no problems.

    Some of are well aware of the HWS issues and the company's refund program and continue to use ours ... simply because they're still working and we like them ...
     
  20. Arizona_Mike

    Arizona_Mike Member

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    I kept mine until I tried to sight in a pullpup (optic over barrel) on a 112F+ Arizona summer day :) Thought my optic was loose!
     
  21. Savage Shooter

    Savage Shooter Member

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    Found the answer to my question
     
    Last edited: Jan 10, 2017
  22. Stripesdude

    Stripesdude Member

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    L3 is involved in lots of things. A buddy used to work there as a contractor working on some sort of defense department project (classified - he wouldn't tell me). My guess is this was a nuisance and nothing more.
     
  23. rhinoh

    rhinoh Member

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    I put both of mine in a 0F freezer for a day took them out, remounted quickly and checked zero- still good.
    Since I likely will never see 0F in my use I think I'll keep them. Haven't seen another holo in the same price range I like better.
     
  24. MartinS

    MartinS Member

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    The first time I drew a bead on a target with that dot in circle hologram it was dusk going on dark and it didn't seem like a scope on the rifle but like an implant in my eye.
     
  25. samurai

    samurai Member

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    Sent mine in 10/19/16 , they received it 10/21/16( according to my insured USPS receipt). Called the EOTech refund center after 4 weeks, again on 12/29/16 and on 1/11/17- no reply from EOTech and a runaround from the refund center.
     
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