Ever had a dealer refuse to accept a transfer Buds?

[dogtown tom]

Bubbles

Quote:
Are you supposed to ask your LGS if they will accept a transfer or do you just fire away-they all do it? Ive never done it before.

With the sole exception of Bud's "Preferred Dealer" program, where the dealer has already indicated (and it's obvious) that Bud's can just ship out the gun, a heads-up is appreciated.

I cant imagine having a $500 gun, much less a $1,000 gun, shipped to someone I've never had contact with.

A "heads up" isn't just appreciated, it's common courtesy. It can also save the buyer some grief. I had two guns from Bud's arrive at 10am on December 23rd.........just as I was leaving to go out of town. The guy had ordered them as Christmas gifts. I called the buyer immediately, but got only voice mail, two hours later he returns my call and was mad because I was not available that evening to complete the transfer. He could have saved himself some grief by calling to confirm my business hours during the holidays.

 

[RetiredUSNChief]

Are you supposed to ask your LGS if they will accept a transfer or do you just fire away-they all do it? Ive never done it before.

More on topic: I cant imagine I'd be happy to sell others' guns if I was an LGS, no matter who it was.

A good question, really.

I look at it this way: a transfer is a SERVICE, and like any other service in any other business, not all LGS's will offer the same services.

So the answer to your question is "Yes, you should ask your LGS if they will accept a transfer."

This does a few things for you (and the LGS):

1. It establishes whether or not the LGS will perform a transfer service, and the required fee.

2. It lets the LGS know that they are about to receive an incoming shipment, what it is, where it's from, and who it is for. (It's not going to be a surprise to them when it shows up unannounced.)

3. It keeps all parties up to date on the expected timeline of events...such as shipment dates.

4. If the LGS has any particular requirements, they'll clarify them right away to smooth things over. Such as a preferred time of day or whatnot.


So ALWAYS ask the LGS if they'll perform a transfer for you...it eliminates surprises and makes things go a lot smoother.

 

[gym]

I understand that many people are idiots, and it is unfortunate that every business has to deal with a few of them who expect you to bend over backwards for them even when you aren't making a dime from them. There are days that this can get downright irritating and for those people "customers" I have no mercy. Even though the customer is always right, They aren't. I have run into unreasonable irritating downright stupid and annoying people having been in the service business for 40 yrs. And there are some people that you can't ever please and those who do it as a profession, just to see how much they can get away with. But for the majority of people are good, and when you take the time to explain why you have certain policy's in place, they will understand, if not then you treat them differently.
I have as have we all thrown people out of my establishments on more than one occasion, called the police on a few and even had a few fist fights in the 5 salons with 200 employees and the Gym business, "talk about jerks", you haven't lived until you try to explain why you can't throw 100 lb dumbbells across the floor into 10 ft. high mirrored walls to a bunch of juiced up 20 yr olds, who are screaming their heads off.
I would pull their membership if they did it again, chances are they have been thrown out of every other club already.
So I completely understand the frustration that goes into watching someone pick up a 2 thousand dollar gun, that you didn't sell them. But you have to think of the person as a potential customer, especially if they have that kind of cash to throw down on a gun in this economy. I would do that guys first one for free, just to seal some kind of relationship, only because I am greedy. If he or she buys a gun a month I would just say that is 300 or more a year in fees, and try to get their business even if I had to make less on the weapon. Every case is different. You don't have to like them to make money from them.

 

[ApacheCoTodd]

There're two national level outfits that I won't engage in transfers with in either sending or receiving due to:

Their flippant manner of inventory control.
Casual handling of items in transfer.
Corporate habit of passing the buck for responsibility/accountability regarding timeliness of transfer and condition of product.

Basically, they stand there like the scarecrow in Wizard of Oz, pointing in both directions when they drop the ball in a transfer or in another way, act like the software designer of a failed product telling the customer to take it up with the; retailer, chassis manufacturer or internet provider.

Even without knowing the particulars I support a business' right to refuse to do business in either direction based upon past conduct of the offender.

Another example would be an outfit in Texas which refused to honor a contractually binding pricing structure then advertised nationwide without consequence hiding behind a proxy shipper. You can call that spite on my part for being "undersold" but a contract is a contract and wrong is wrong.

 

[RetiredUSNChief]

^^^^

And THAT would seem to be the meat and potatoes behind why some LGS's really won't do business with certain individuals/companies. The process is meticulously simple in its mechanics (speaking from the customer's perspective), but it's EXACTING and the records are auditable as such.

There is no room for anything less than professional handling from everybody involved and I certainly wouldn't begrudge any dealer who didn't want to handle certain transfers due to a demonstrated history of issues that he would be held accountable for in the end.

 

[Bubbles]

Another example would be an outfit in Texas which refused to honor a contractually binding pricing structure then advertised nationwide without consequence hiding behind a proxy shipper. You can call that spite on my part for being "undersold" but a contract is a contract and wrong is wrong.

IIRC that problem has since been corrected, as more than one complaint was made to the manufacturer.