This guy sent in a four inch barreled model 29-3 with a broken hammer strut. (That's the firing pin that protrudes from the hammer, ala earlier models.)
The factory notified him that the barrel to cylinder gap, as well as the forcing cone, was out of spec. They told him they would not return it to him unless they replaced the barrel. Only, they didn't have any four inch barrels. Only six inch barrels. If he didn't authorize them to replace the barrel, the best they could do was give him some credit toward a new Smith, cause they weren't going to return it to him out of spec.
Here's the thread:
http://smith-wessonforum.com/eve/forums/a/tpc/f/530103904/m/1551084772
Even though it was his property they wouldn't give it back unless the necessary repairs were made. So he authorized them to replace the old barrel. Only to do so they said they had to cut the old barrel off, thus destroying it.
That scares me about their repair department. I've read of guys sending in a pinned and recessed gun for work, and getting back a pinned and non-recessed gun. I've read of guys sending a gun in for work, and getting back their gun, only with the S&W logo on the wrong side.
If ever I need work done on an out of production Smith,
I think I'll find a reputable gunsmith not connected with the factory. Those guys are spooky.
The factory notified him that the barrel to cylinder gap, as well as the forcing cone, was out of spec. They told him they would not return it to him unless they replaced the barrel. Only, they didn't have any four inch barrels. Only six inch barrels. If he didn't authorize them to replace the barrel, the best they could do was give him some credit toward a new Smith, cause they weren't going to return it to him out of spec.
Here's the thread:
http://smith-wessonforum.com/eve/forums/a/tpc/f/530103904/m/1551084772
Even though it was his property they wouldn't give it back unless the necessary repairs were made. So he authorized them to replace the old barrel. Only to do so they said they had to cut the old barrel off, thus destroying it.
That scares me about their repair department. I've read of guys sending in a pinned and recessed gun for work, and getting back a pinned and non-recessed gun. I've read of guys sending a gun in for work, and getting back their gun, only with the S&W logo on the wrong side.
If ever I need work done on an out of production Smith,
I think I'll find a reputable gunsmith not connected with the factory. Those guys are spooky.