I have been a member of Gunbroker.com for almost a year. I have sold over $20,000.00 of personal merchandise over that period. On the 4th of March my account was terminated because my phone number wasn't correct, even though they had a good address for me. I changed the phone number immediately and asked for reinstatement. They refused to reinstate and came up with another blatant excuse of "you have duplicate accounts. " Just prior to this, I had two auctions that were won by bidders that ended on the 23rd and 24th of Feburary but had not been completed by the buyers. When my account was suspended, I could not contact the buyers through their system which is required if the buyer defaults. This ensures that you can recoup your advertisement fees and seller percentage owed to Gunbroker.
The auctions that I lost due to the termination amounted to $4799.00 + the $177.99 they charged my card for services rendered for brokering the rifles. I contacted customer support and was told that my account was terminated because my phone number was incorrect and that I had duplicate accounts. I only have one account with a 100% rating. I explained to them that I had two open auctions, that I had not yet been paid for and I was unable to contact the winner through their system. They refused to reinstate my account and stole $177.91 from my credit card and would not return it. I have filed a criminal report with the FBI for fraud. I have continued to contact them and I will contest any and all charges that have been applied to my credit card account.
Gunbroker charged my card for their percentage of what the rifle sold for and as they wouldn't allow or assist me in the completion of the auctions, they were not entitled to the percentage fees. Hence, this is theft on a federal level.
Gunbroker falsely advertises by telling patrons that they would reimburse the fees if the transaction wasn't completed by the buyer, as long as you use their system to contact the buyer. They terminated my account so I was unable to complete the transaction. I am now out of pocket to the tune of about $5000.00 because of this fraud. Gunbroker still refuses to contact me on any level. They have terminated all means of contact with customer support.
I would advise anyone who plans to utilize Gunbroker, to find another avenue of advertisement. They have no concern or liability for their actions. They do not hold themselves accountable for the actions of their customer service personel. I'm presently contemplating a civil law suit against them for the loss. I have ample documentation of all correspondance and transactions. They have blatantly committed and act of fraud and have never offered to return the money they have stole.:banghead:
Jeff
New Mexico
The auctions that I lost due to the termination amounted to $4799.00 + the $177.99 they charged my card for services rendered for brokering the rifles. I contacted customer support and was told that my account was terminated because my phone number was incorrect and that I had duplicate accounts. I only have one account with a 100% rating. I explained to them that I had two open auctions, that I had not yet been paid for and I was unable to contact the winner through their system. They refused to reinstate my account and stole $177.91 from my credit card and would not return it. I have filed a criminal report with the FBI for fraud. I have continued to contact them and I will contest any and all charges that have been applied to my credit card account.
Gunbroker charged my card for their percentage of what the rifle sold for and as they wouldn't allow or assist me in the completion of the auctions, they were not entitled to the percentage fees. Hence, this is theft on a federal level.
Gunbroker falsely advertises by telling patrons that they would reimburse the fees if the transaction wasn't completed by the buyer, as long as you use their system to contact the buyer. They terminated my account so I was unable to complete the transaction. I am now out of pocket to the tune of about $5000.00 because of this fraud. Gunbroker still refuses to contact me on any level. They have terminated all means of contact with customer support.
I would advise anyone who plans to utilize Gunbroker, to find another avenue of advertisement. They have no concern or liability for their actions. They do not hold themselves accountable for the actions of their customer service personel. I'm presently contemplating a civil law suit against them for the loss. I have ample documentation of all correspondance and transactions. They have blatantly committed and act of fraud and have never offered to return the money they have stole.:banghead:
Jeff
New Mexico
