Picknlittle
Member
Well, folks,..you know the story of my rabid discontent with Glock tech services over the refused warranty repair of my 30 SF. Then came insult to injury when they sent my gun back minus the mag. Needless to say I called and spoke to the tech who handled my claim and he apologized and said he'd send a mag right out. Well it didn't happen, so,........... ,I called yesterday and spoke again to tech service supervisor Doug, and again he dissed me when he remembered the gun and my claims, but regardless, he agreed to send out a replacement mag, immediately.
Well,...as I said, he dissed me again and got me stirred. I called back,...I asked the young lady answering the phone, "Who, in your company would lose money if a product didn't sell?" She seemed confused, so I elaborated, "I need to speak to someone who actually loses income when angry customers persuade prospective buyers to purchase another make of forearm." She replied, "Well that would be Mr. Glock." "Fine, put him on please." , I sez. She replies, "I'll have to give you his number in Austria." Fine,...how about an email address?", I asked. (I hear talking in the background concerning someone named Chad.) "Sir, instead of you calling Austria, how about if I allow Chad to talk to you. He doesn't lose money on sales, but he cares about the reasons they don't sell." "Fair enough, I'll hold."
I repeat the details of the failure to him, he agrees that it seems unlikely that a squib occurred under those circumstances, but also supported the tech staff for their knowledge and defending the company against those who would take advantage, given the opportunity. He then said he was less concerned with my dispute with tech services, and the battle over who was right or wrong, and more concerned with the fact that I was allowed to become so angry that I may be able to affect future sales. I agreed on condition.
He then asked what it would to fix this,...I told him I simply wanted the new barrel I feel I should have received without question and the magazine they neglected to return. "That's all?" "Yes,...That's all I should be entitled to." "That will make us right?" "Yes, I'm not looking for anything else, just a barrel and my mag." He said, " They'll go out in the morning, mail's already been picked up today." Fine, and thank you.
Today I received a package containing a new barrel and magazine. I regret that it took all that, but I no longer have grounds to bitch about Glock,...I'm still not very trusting of their service dept, but someone at Glock made it right.
Well,...as I said, he dissed me again and got me stirred. I called back,...I asked the young lady answering the phone, "Who, in your company would lose money if a product didn't sell?" She seemed confused, so I elaborated, "I need to speak to someone who actually loses income when angry customers persuade prospective buyers to purchase another make of forearm." She replied, "Well that would be Mr. Glock." "Fine, put him on please." , I sez. She replies, "I'll have to give you his number in Austria." Fine,...how about an email address?", I asked. (I hear talking in the background concerning someone named Chad.) "Sir, instead of you calling Austria, how about if I allow Chad to talk to you. He doesn't lose money on sales, but he cares about the reasons they don't sell." "Fair enough, I'll hold."
I repeat the details of the failure to him, he agrees that it seems unlikely that a squib occurred under those circumstances, but also supported the tech staff for their knowledge and defending the company against those who would take advantage, given the opportunity. He then said he was less concerned with my dispute with tech services, and the battle over who was right or wrong, and more concerned with the fact that I was allowed to become so angry that I may be able to affect future sales. I agreed on condition.
He then asked what it would to fix this,...I told him I simply wanted the new barrel I feel I should have received without question and the magazine they neglected to return. "That's all?" "Yes,...That's all I should be entitled to." "That will make us right?" "Yes, I'm not looking for anything else, just a barrel and my mag." He said, " They'll go out in the morning, mail's already been picked up today." Fine, and thank you.
Today I received a package containing a new barrel and magazine. I regret that it took all that, but I no longer have grounds to bitch about Glock,...I'm still not very trusting of their service dept, but someone at Glock made it right.
