glock frame problem

[HUNT2HUNT]

1st post here. Can't get GlockTalk to let me post for some reason.
I recently found out that my G27 may be on a recall. I called Glock and they confirmed it. Told me to ship them the gun,and they will replace the frame.
problem# 1: I have to pay the freight
problem# 2: I will not have my Glock for as long as it takes them to repair it and ship it back to me.
problem# 3: If I want the serial number to match,I have to wait "longer" for it to come from Austria.

Considering I bought a GLock that they screwed up un during manufacturing,why am I the one that is has to deal with the above problems?
I would rather they send me a new 27,and I will ship them my 27,all at their shiping expense.
Im a loyal Glock guy,but this is not right.

 

[fastbolt]

First off, it's not a "Recall". Not kidding.

Here's a link to the original information Glock released on their GSSF website. It's a .pdf page so it may load slowly, depending on your connection.
http://www.gssfonline.com/hot_topics/GLOCK Frame Rails.pdf

The cause of the condition, according to Glock during an armorer class, was an incorrectly calibrated machine which produced some rear frame rail components with too much bend in them. Most of the guns affected were in the E-series range (3-alpha characters) and only numbered in the thousands (less than 1% of production). The most likely result of a problem, if it occurred in these guns, was the left rear frame rail tab breaking off.

 

[MarcusWendt]

YOU have to pay for freight when it's their screw up? So much for Glock customer service. What a Crock of Glock.

I'm sorry you have to go through that. I guess you're lucky they didn't try and blame it on out of spec ammo

Consider M&P for your next handgun to avoid such silliness.

In honor of the MIA Denali...

 

[CountGlockula]

The firecracker has became an H-Bomb.

Before getting your panties in a bunch, please develop some patience. Customer service does not have genie powers, where "POOF"... you get your Glock back all shiny and sprinkly.

Anyways, what year is your G27? Also, the mistake you did was owning only one Glock. Any Glock owner should have two or three, for instances like these.

 

[MarcusWendt]

Before getting your panties in a bunch, please develop some patience. Customer service does not have genie powers, where "POOF"... you get your Glock back all shiny and sprinkly.

Exactly. It's not like you own a Sig or a S&W. Just sit tight and they'll get around to it when they can. After all, you do get the honor of paying for the shipping. What else do you want, a cookie?

I had a Problem with my M&P, it took S&W almost two whole weeks to fix it. DAMN THEM!!!

Glock Perfection is what it's all about!

Considering I bought a GLock that they screwed up un during manufacturing,why am I the one that is has to deal with the above problems?

Isn't this covered in the manual? It's NEVER Glock's fault. It's always the ammo. Your Glock blows up: Bad ammo Glock jams: Bad ammo. Obviously you shot some bad ammo that bent the frame. It's all your fault.

 

[HUNT2HUNT]

First off, I know its not a recall. Call it a reject..or a retard,who cares? The fact is that this weapon has been proven to be defective,and Glock is giving replacments to owners that have G27's with this serial number series.
They had a problem.

Second, Don't get my what in a wad? I expect this thing to be built not to break due to a manufacturing problems. And considering I bought this new,registered it with Glock,filed the warrantly card with Glock, I had to learn of this defective weapon by chance on a website.

And,considering Glock customer service can not give me an aproximate date when they will return my G27,and that I have to wait " longer" if I want one that will still have a matching serial number,is not the best in customer service.

I'm not here bashing Glocks. I sold all my handguns and only shoot and carry Glocks,and always will. But give me a break. I feel I'm entitled to a little complaint if I want to.

 

[R&J]

What the hell did you buy a G27 for?

Just kidding!

Give you a new gun? You wouldn't get that offer with a 40K automobile!

I agree with you though, they should pay all freight!

I also agree that you should own two guns...

--Ray

 

[HUNT2HUNT]

Countglockula, It's my fault I will be without my G27 because I only bought one of them?
Are you serious? Are you an inbred?

 

[HUNT2HUNT]

The thing could melt from the heat in my hand,and fools like countglockula would go into a "defending position" on why Glocks are perfect.
I like Glocks count. You don't have to sell me on them. I just want mine to go boom and not blow up in my hand.
So much for a logical forum exchange.

 

[MarcusWendt]

Are you an inbred?

Easy there Hunt, that's not how we do things around here.

I think what you are reading here is a little good natured ribbing. If I had to guess, all the good Count is saying is that he likes to see more people buy more guns to enjoy. I'd agree with him on that.

Still, I feel your pain. I do agree that Glock has not treated you well in this case.

Once you've been around here long enough, you'll realize that there is a lot of real and perceived Glock bashing that goes on. The Count and a few others are VERY touchy about this. There's also a lot of fanatical Glock owners who can not except that while Glocks are pretty good, they aren't the be all end all of handguns.

I don't much care for Glocks, but I give my honest opinion to inform, not to bash.

Take a deep breath, I'm sure in the end, you'll get your Glock back and be a happy camper.

We're on your side here.

 

[Geno]

HUNT2HUNT:

I agree with the position. Glock bills itself as this nearly indestructible sidearm. To boot, their employee screwed up, not you. You should not have to pay the price for shipping.

Personally, I would take it up with the dealer.

Doc2005

 

[H2O MAN]

What's the problem? ... Pay the shipping charges and send them the frame.

I purchased a 1st generation G21 used and noticed that a prior owner had shot a few hot hand loads that deformed the
recoil stop blocks (I'm not sure what the real name is, but you get the idea) the slide was going further back than it should.

Anyway, I paid the shipping and Glock replaced the frame with a brand new 3rd generation frame at no charge.
Glock has excellent customer service

 

[HUNT2HUNT]

It's cool Marcus. I am a Glock fan myself,so when I have an honest complaint, guys like the count get on my nerves a bit.
" What year did I buy my Glock?" I already said I called customer service and they confirmed I am under the replacement program based upon the serial number I read to them off the frame and slide.

If they can't give me a frame that matches the slide,unless I wait until it arrives from Austria, with no aproximated date of arrival, I think a trade in is a fair deal. Comparing that to a used 40K auto isn't quite the same thing in my opinion. I hear ya. But, I should have at least received notification from Glock. Not find out a few years later on the net by chance.

 

[Geno]

H2O man:

Your case was abuse by a previous owner. This case is manufacturer defect per employee miscalculation. All together different.

Doc2005

 

[3pairs12]

How much was the shipping anyway Hunt?

 

[HUNT2HUNT]

I understand ribbing,and the count is not ribbing..he is out to make a point of blaming me for this. I did not post here to bash Glock. Glock should have notified these owners.
Good thing I didn't have to use this to defend myself in a fight,and get killed as the Glock busted,instead of shooting the bad guy. My wife would have collected a lot of Glock cash with the right lawyer.

 

[HUNT2HUNT]

The shipping cost is not the point. Guess It as my fault. I should have bought a few more on different years,and different serial numbers. Maybe I should buy a dozen of them this time.

 

[H2O MAN]

Understood.

The number on my new frame no longer matches the number on the slide and barrel, but I could care less.

Good luck to you.

 

[HUNT2HUNT]

I agree H2o. If Glock would have notified me,this would not be an issue for me at all. Still think the count has issues,but Ill let it go at that.

 

[bladecp]

Be aware that if they ship you a frame with a different serial number, it's essentially a new gun and has to go through an FFL. It has to be transferred as if you bought a completely new/different gun.

 

[HUNT2HUNT]

Guess calling count an inbred is grounds for a ban for HUNT2HUNT. At least I had my say,and if that results in a ban,I'll be OK with it.
Still a fan of the Glock

 

[Tecolote]

It's a recall no matter what Glock's lawyers want to call it.

I agree that Glock dropped the ball on this big time. There's another option that you might try. Call Glock and ask them to order the frame, it'll be the same serial number except with a "-1" after it. Keep calling because they've been known to lie to customers about having ordered the frames. It takes about 12-16 weeks for the frame to arrive from Austria, they'll call you. This way you'll only be without your G27 for a couple of weeks instead of months.

 

[H2O MAN]

Be aware that if they ship you a frame with a different serial number, it's essentially a new gun and has to go through an FFL.
It has to be transferred as if you bought a completely new/different gun.

That was not the case with mine. Door to door service with no FFL involvement.

 

[HUNT2HUNT]

Thats correct. Glock customer service told me that it would have a "1" suffix or prefix,I forget,but it is the same number itself,so it is technically the same weapon.
Ban me..is this France?

 

[HUNT2HUNT]

Even GM notified me when they found out the muffler bracket on my Suburban might come lose. That was just a strap and a pop rivet,and a failure would not even result in the mufler falling off the truck.
The G27 is intended for shooting someone in a life threatining situation. It's not like the slide might scratch if I drop it.