Sent a G19 Glock for E series frame change

[popeye]

And they charged me $30 for shipping. Stating it was not recall but optional. I'm keeping the 19 and selling my only other Glock, a 23. No more Glocks. Maybe unreasonable on my part, but this is not my first problem with their admission of problems.

 

[Nitram68]

Better safe than sorry?

 

[Rockstar]

Whether or not you pay shipping apparently depends on to whom you speak when you contact Glock. There were many instances reported on Glocktalk where Glock picked up the shipping.

 

[JohnKSa]

Wait a minute...

According to Glock, was your gun on the affected list?

 

[Rockstar]

I doubt if he'd have sent his "e" series Glock in for Glock to replace his frame free, if it were not on the list. The question is not whether his serial number was on the list, but whether Glock should have paid for shipping.

 

["yote"]

What is the "E" series? It's not one of the old ones like mine is it ??
This old girl has over 30,000 rnds with not one single fail to feed or fire!!

 

[popeye]

You can do a search on E series. Call Glock if you're concerned. Problem was identified in 2002 I think.

 

[glocker1911]

"E series"
refers to the three letter prfix in your serial number. Most but not all prefixes beginning with E were affected, but the best way as stated above is to call Glock with your serial number and they can give you all the info you need.

 

[JohnKSa]

popeye,

According to Glock, was your gun on the affected list?

 

[popeye]

My 19 was on the list as confirmed by Glock. I've got a 23 as mentioned and it was bought LNIB, but frame was replaced before I bought it. That fact is confirmed by #1 added as prefix to ser#. The 23 is going up for sale. The 19 I will keep.

 

[SouthpawShootr]

My 19 was on the list as confirmed by Glock.

My feeling is Glock should have picked up shipping on that one. If they can identify it as being subject to this "recall," then they need to pay shipping. Of course $30 really isn't that big a deal, but there's a principle involved here (then again expected a big company to learn their lesson or care about what their customers think seems to be a bit much these days). Pretty soon I'll have my tax refund in hand and may be interested in making another purchase. So far Glock and H&K are off my list. Not b/c of the products, but b/c of their attitude.

 

[popeye]

I'm not trying to drag this thread out forever. I posted it cause I was P.O.ed. To my knowledge: Glock has had quite a few problems and never RECALLED anything. The "E" series thing was brought to light (I believe) by some broken 19 rails on new guns issued to LEO's. But a recall was never issued. Glock refers to it as a suggested upgrade or some such thing. An "E" SERIES gun issued to a LEO is expedited through the reframe system (as it should be) but a civilian frame replacement is subject to "frames being in stock". If the guys on Glock Talk know a way to have the freight paid both ways, more power to 'em. But I think what applies to one should apply to the next. I sold the 23 today. Still good guns. But not for me.

 

[jc2]

Glock never admits a mistake ever--therefore, no recalls (just "upgrades"). The frame rail surfaced when frame rails start broke in actual use on recently issued .40 S&W Glocks (fortunately only on the range).

Glock was aware of the problem around a half a year before it surfaced but did not bother advise ANY customers--LE or otherwise. When it became an issue, only threatened legal action by a LEA forced Glock into admitting there was a problem and beginning a frame "non-recall."

Glock really did the customer dirty on the whole issue--and FWIW on the weapons with replaced frames, the numbers are no longer matching--i.e., you have different serial numbers on the barrels and the frames.

 

[JohnKSa]

popeye,

My guess is that if you push the issue they'll refund shipping. If the gun is on the affected list as confirmed by Glock then I don't see that they can argue much.

Glock was aware of the problem around a half a year before it surfaced but did not bother advise ANY customers--LE or otherwise. When it became an issue, only threatened legal action by a LEA forced Glock into admitting there was a problem and beginning a frame "non-recall."

The "problem" is that Glock projected a miniscule (but unacceptably high by Glock's standards) probability of frame rail failure in a certain manufacturing run of pistols due to a sharper bend radius on the frame rails than specified. Since the probability of failure was low and their experiments suggested that the gun would continue to function even if the rail failed, they did not immediately sound the alarm. However, they already had everything in the works to immediately begin replacing frames when the matter came to light. I haven't kept track of the number of pistols that have actually broken frame rails, but the last time someone tried to do a big survey, the number was less than 20, IIRC. I know you know all that, but some folks reading this thread may not.

BTW, just for fun, why don't you post the link or any other data you have supporting your claim that Glock didn't take any action or admit the problem until legal action was threatened. Kinda curious to see that information--I imagine others would be too...

 

[jc2]

Go back and do the research. Glock refused to acknowledge the problem or fix the pistols until Bernalillio County threatened legal action. Even then, Glock continued to deny/downplay the issue. In particular, they never made any effort to contact LEAs they knew had weapons handguns with the defective rails (much less private citizens). Just because Glock was willing to gamble, the weapons would work with broken slide rails did not give them the right to bet LEOs lives on it, did it? The bottom line was Glock knew they had a problem and chose to stick their heads the sand (and their tails in the air) and hope it would go away instead of doing anything about it.

BTW a thread of Glocktalk (of all places) hardly constitutes a "big survey" or yields sufficient (and reliable) data on which to estimate the extent of the problem. Go pour yourself another glass of Kool-Aide!

 

[Tecolote]

Optional? Look at the pics of what can happen to a E Glock on the recall list and tell me if you think that frame replacement is optional.

 

[JohnKSa]

Go back and do the research.

You want ME to work to verify your unsubstantiated claim? Right!

This is a typical approach--wait until memories have faded a bit and then try to rewrite history. Why would Glock already have the frames ready to ship and then hold out until someone threatened to sue?