I thought I'd share 2 VERY good encounters with 2 companies I've had recently...
A while back I traded an old bicycle for a Mossberg500 and a North American Arms .22. The .22 had a broken hammer spring. I sent it in and in a few short weeks they sent it back to me. EVERY single part except the frame and grips were brand new! Even the barrel was replaced! It was cleaned and polished like a mirror! The action job was great too.
They enclosed a note thanking me for using their products and that there was no charge!!!
A month later they told me I had won a contest and let me pick anything (non-firearm) from their catalog. I got a VERY nice leather holster for a Guardian .32 FREE! I use it for my Kel-Tec p32 which brings me to story number 2...
I bought a Kel-Tec p-32 about a year ago. It jammed every 3 rounds or so. It was AWFUL!
I sent it in and got a call from the gunsmith who was working on it. She assured me that she had fixed it and was sending it back. I couldn't believe all the new parts and all the polishing they had done...for FREE !!!
I can't say enough good things about these 2 companies. A lot of companies need to take a look at what real customer service means.
A while back I traded an old bicycle for a Mossberg500 and a North American Arms .22. The .22 had a broken hammer spring. I sent it in and in a few short weeks they sent it back to me. EVERY single part except the frame and grips were brand new! Even the barrel was replaced! It was cleaned and polished like a mirror! The action job was great too.
They enclosed a note thanking me for using their products and that there was no charge!!!
A month later they told me I had won a contest and let me pick anything (non-firearm) from their catalog. I got a VERY nice leather holster for a Guardian .32 FREE! I use it for my Kel-Tec p32 which brings me to story number 2...
I bought a Kel-Tec p-32 about a year ago. It jammed every 3 rounds or so. It was AWFUL!
I sent it in and got a call from the gunsmith who was working on it. She assured me that she had fixed it and was sending it back. I couldn't believe all the new parts and all the polishing they had done...for FREE !!!
I can't say enough good things about these 2 companies. A lot of companies need to take a look at what real customer service means.