I have an older taurus that I love to death, my two newer tauruses are nothing but problems. I will never buy another one again EXCEPT if it is one of their old designs. They are, or at least were, great at slightly tweaking an existing design. The good gun is basically a copy of the model 19 with a few changes inside. Anything new they come up with, PASS
Taurus Customer Service
- Thread starter starshooter231
- Start date
- Status
This is on the Taurus web sight. Maybe they are aware of a problem with service , maybe just smoke and mirrors.
http://www.taurususa.com/customercare/surveys.cfm
At odd times I've owned maybe a dozen with no problems. I'm usually not lucky.
http://www.taurususa.com/customercare/surveys.cfm
At odd times I've owned maybe a dozen with no problems. I'm usually not lucky.
loboloco
Member
I bought a used PT1911 from a pawn shop in mid-November last year while I was stranded in Arizona (long story, don't ask). I couldn't find a shooting range, and a few weeks later went home to Texas for Christmas. At a local range, my front sight seemed to be loose. Having only previously field stripped, cleaned, and dry fired with dummy rounds, I hadn't noticed anything odd. I tweaked the screw a bit to tighten it down, but some 30 minutes later (I'm not exactly sure how much time went by, but one minute there was a complete sight picture, and the next...) the front sight had flown off during recoil!!! It was during normal business hours, so I called Taurus CS in Maryland. I was put on hold, and five minutes later, the line disconnected.
For the next week and a half, it was either call, hold, disconnect, repeat, or I got their voicemail. I left several messages and never got a call back.
A couple of weeks ago I took the pistol into the shop and told them about the sight. The guy looked at it and said in plain English, "Your dovetail is too shallow."
Now as I understand it, this particular pistol is drop forged and then hand fit. And, as I have pointed out in a previous thread, QA can miss a lemon every once in a while, even from the top of the line manufacturers. But somehow this is pushing it. I haven't had a single problem outside the sight flying off: it feeds and digests anything; at 7 yards (perfect for an aggressive-defensive encounter) POA is POI. And I put maybe 200 rounds through it. I don't know how many rounds went through it prior to my purchasing it, but the bore wasn't incredibly dirty or clean (whoever sold it the pawn shop didn't clean the barrel, just wiped down the outside) and the followers in the magazines had the thinnest of lines of bluing scratched off, say, the width of a well trimmed finger nail, i.e., not much.
Any day now, the replacement sight should arrive from Brownell's (they sent a pin-in post instead of a dovetail) and I'll have my pistol back, so I can finally get to a proper break in. I am very disgruntled with the lousy CS at Taurus, and can't understand how such a perfectly functional pistol can be stamped with the name of a company that does nothing to back up their warranty. If I had sent the pistol to them, I would probably have never seen it again...
Sorry for the rant, just had to get that off my chest. Pics will be posted as soon as I get the gun back, I had some custom work done since it was in the shop anyway.
For the next week and a half, it was either call, hold, disconnect, repeat, or I got their voicemail. I left several messages and never got a call back.
A couple of weeks ago I took the pistol into the shop and told them about the sight. The guy looked at it and said in plain English, "Your dovetail is too shallow."
Now as I understand it, this particular pistol is drop forged and then hand fit. And, as I have pointed out in a previous thread, QA can miss a lemon every once in a while, even from the top of the line manufacturers. But somehow this is pushing it. I haven't had a single problem outside the sight flying off: it feeds and digests anything; at 7 yards (perfect for an aggressive-defensive encounter) POA is POI. And I put maybe 200 rounds through it. I don't know how many rounds went through it prior to my purchasing it, but the bore wasn't incredibly dirty or clean (whoever sold it the pawn shop didn't clean the barrel, just wiped down the outside) and the followers in the magazines had the thinnest of lines of bluing scratched off, say, the width of a well trimmed finger nail, i.e., not much.
Any day now, the replacement sight should arrive from Brownell's (they sent a pin-in post instead of a dovetail) and I'll have my pistol back, so I can finally get to a proper break in. I am very disgruntled with the lousy CS at Taurus, and can't understand how such a perfectly functional pistol can be stamped with the name of a company that does nothing to back up their warranty. If I had sent the pistol to them, I would probably have never seen it again...
Sorry for the rant, just had to get that off my chest. Pics will be posted as soon as I get the gun back, I had some custom work done since it was in the shop anyway.
zxcvbob
Member
How did you get through to the Customer Service guy? The operator is supposed to put you on hold forever.
starshooter231
Member
zxcvbob
Maybe I got lucky and he thought he was going to be talking to his boss about his upcoming raise for saving the company so much money.
Maybe I got lucky and he thought he was going to be talking to his boss about his upcoming raise for saving the company so much money.
PennsyPlinker
Member
I've had some very good Taurus guns, and some that weren't so good. The thing is, as long as you get a good one and it works for you, you are good to go. If you get one that needs service, you are either going to have to pay for it yourself or you are screwed. I sold off all my Taurus guns, solely because I do not want to have to ever deal with the morons in customer service ever again.
MMCSRET
Member
Back in Dec. 2007 I bought a new Kahr/Auto ordinance 1911, 200 rounds and it started to fail to chamber consistantly. Called Kahr, left message, 10 days it took for them to call back, said to take it to a smith, it would be cheaper and faster than sending it in. I did and it was!!!!!!!!!!! MMMMMMMMMMMMMMgoodservice!!!!!!!!!!!!!!!!!!
For me, the exasperating thing about Taurus is that they design some really neat firearms and lots of them. They just can't build them with any semblence of reliable quality.
Their US distributor in Florida is quite obviously overwhelmed with after-sale customer service issues and doesn't want to spend the money to offer decent service.
If they would increase prices as much as 30% and spend the money on manufacturing QC and customer service that actually serves the customer, they could really be a factor in the marketplace. Apparently there's some real poor business decision making going on at that company.
Their US distributor in Florida is quite obviously overwhelmed with after-sale customer service issues and doesn't want to spend the money to offer decent service.
If they would increase prices as much as 30% and spend the money on manufacturing QC and customer service that actually serves the customer, they could really be a factor in the marketplace. Apparently there's some real poor business decision making going on at that company.
Dave Workman
Member
Lemme see if I have this straight.
You reassembled this PT1911, worked the slide three times, and on the fourth try it wouldn't "rack."
The slide wouldn't cycle. On a 1911.. The slide wouldn't move, or the slide wouldn't cycle?
I tested the PT1911 about 18 months ago. The one I had ran like a Benz, shot to point of aim, fed everything I put in it, and IIRC, didn't jam once. In short, it worked, and to a degree it worked better than some of the custom guns I've handled and evaluated.
And even when a gun wouldn't work, I could at least get the thing apart to find out why. we're talking, after all, about a 1911. Designed by genius John Moses Browning.
Perhaps, as has been suggested, you've got a bum barrel link. That's about the only thing that may be out of whack that might cause your problem.
You reassembled this PT1911, worked the slide three times, and on the fourth try it wouldn't "rack."
The slide wouldn't cycle. On a 1911.. The slide wouldn't move, or the slide wouldn't cycle?
I tested the PT1911 about 18 months ago. The one I had ran like a Benz, shot to point of aim, fed everything I put in it, and IIRC, didn't jam once. In short, it worked, and to a degree it worked better than some of the custom guns I've handled and evaluated.
And even when a gun wouldn't work, I could at least get the thing apart to find out why. we're talking, after all, about a 1911. Designed by genius John Moses Browning.
Perhaps, as has been suggested, you've got a bum barrel link. That's about the only thing that may be out of whack that might cause your problem.
xsquidgator
Member
- Joined
- Jan 14, 2007
- Messages
- 835
Well, a little OT I guess because it's not Taurus, but I did recently have a GOOD c.s. experience with Springfield Armory. My new GI 1911 broke after 400 rounds. I called them and got a customer service rep on the phone quickly, and she had one of their techs get on the phone and diagnose my problem in a 3-way conversation. S.A. sent me (email within less than an hour of me calling) the fedex labels to ship it to them on their dime. And, I'm not the original owner. I like that and will probably buy from S.A. again in the future.
starshooter231
Member
Dave Workman
The slide would not budge. I am not a gunsmith so I was not going to try to take my sidearm apart and end up screwing up more than it already was.
I am not trying to sound like a jerk but if you had read all of the posts in this thread (#24) you would have read what the problem actually was. And what it took to fix it.
post #24
xsquidgator
Glad to hear you got great service from Springfield, I just wish I had gotten the same from Taurus.
The slide would not budge. I am not a gunsmith so I was not going to try to take my sidearm apart and end up screwing up more than it already was.
I am not trying to sound like a jerk but if you had read all of the posts in this thread (#24) you would have read what the problem actually was. And what it took to fix it.
post #24
xsquidgator
Glad to hear you got great service from Springfield, I just wish I had gotten the same from Taurus.
doc2rn
Member
Glock has great CS too, if you ever need them.
xsquidgator
Member
- Joined
- Jan 14, 2007
- Messages
- 835
Yeah, that's rough. At least this thread has brought out some companies that seem to provide good service like Springfield Armory, Glock, and others. Having good service after I've had bad (Rossi/Taurus) makes me appreciate it even more, and I'll try to remember that the next time I'm purchasing something.
bl4ckd0g
Member
Taurus CS failed me over the purchase of a simple recoil spring and a pair of .38 Super Auto mags. I since sold my only Taurus pistol and plan on replacing it with a Rock Island Tactical .38 Super Auto.
Tried to order a set of rosewood pistol grips a year ago, and apparently they've stopped importing them (yeah right). Just poor management and quality control.
Tried to order a set of rosewood pistol grips a year ago, and apparently they've stopped importing them (yeah right). Just poor management and quality control.
My personal experience with the PT1911 has been positive, but I have a friend who is having a similar nightmare with the PT1911 and Taurus customer service. I can't recall the specifics, but it was sufficiently catastrophic that they finally sent him a whole new replacement 1911. Unfortunately, it immediately had major problems as well. All of the shipping has been on him.
He said the exact same thing as a previous poster: as soon as he does get it functioning again, it is getting sold.
He said the exact same thing as a previous poster: as soon as he does get it functioning again, it is getting sold.
michiganfan
Member
One time it took weeks and a second gun took just a few days. Both guns I purchased from Taurus had to be sent back, but to its credit when I got them back they were 100 per cent
Ala Dan
Member in memoriam
You mean that Tauri International has "Customer Service"~?
Gosh dog, they must have changed the administration~!
Gosh dog, they must have changed the administration~!
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