Hornady customer service

[Dreaded]

Just a quick review of there warranty and service dept. I received my Hornady LNL AP about 2 months ago, I had about 500 pre-primed 9mm cases so I wasn't using the on press priming. Once I loaded those 500 cases up, I started priming on the press but couldn't figure out what primer slide was for large and small. Both had a hole dia. of .220".

I contacted Hornady through there website contact page on Friday after work at 11pm so I didn't expect a response that weekend. Monday went by and still no email so I decided to contact them by phone on Tuesday. I called and was promptly helped, I explained my situation and the Gentleman I was speaking with said that it was funny he was in the process of responding to a email with the same problem. When we figured out that I was the email he was responding to we had a chuckle. He informed me that a new small primer slide was shipped on Monday and should be at my door soon.

Thursday the mail man dropped off a bubble mailer with a new small primer slider inside. Correct dia. hole and all So even though my press came with 2 large slides, Hornady was prompt to fix the problem with no questions asked. It sure makes me feel a lot better knowing my press will be taken care of by there lifetime warranty as long as I'm around.

 

[floydster]

And they say, drink the blue cool aid, I think I would rather have a red martini!!!
Give me an LNL with a twist!

 

[Walkalong]

Bottom line is we are very fortunate to have so many good choices with such good customer service from them all. 30 to 40 years ago there were far, far, fewer choices in machines/dies etc, and a handful of powders. Heck, even 20 years ago there far fewer choices. We are inundated with choices now. It's a good thing.

 

[HK G3]

Hornady CS is great.

My handheld priming tool broke a few days ago - the small primer punch became warped or deformed somehow, and just wasn't priming and jamming all the time.

I sent Hornady an email, and a week later I had received a package with various replacement components that fixed the problem.

 

[Romey]

Hornady has absolutely awesome Customer Service, the techs will help you with loads and talk for as long as you like. Funny group of people to.
I have had product I broke and they replaced the parts free even after I offered to pay for them.

 

[WV_Vizsla]

I have managed to disable my Hornady APex and LNL-AP a few times. Most usually operator induced. Phone call and two days later back in service. Last snafu was depriming a burdan two hole case. OK - it did not work. Did break pin and bent decapper rod. Rep would not give me the part numbers until he had completed a free replacement order. They are great service techs!

 

[tggdeer]

Hornady CS is fantastic

Same here, I broke a decapping pin and bent the rod in a new set of dies. It was my fault. Left it loose. Hornady sent replacement parts free of charge.

 

[roc1]

Hornady has always replaced everything of mine that was even thought to be defective.They have great CS and products.
roc1

 

[WV_Vizsla]

You might want to stock some of the ring springs for the shell plates... I have messed up quite a few. Now try to stock any part I break once. Not every lesson learned is remembered 100%. I order advance replacement parts from lock stock and barrel or midway. Keeps ya running at 11:30 PM

 

[Horsemany]

Hornady does have excellent CS. I just wish I wasn't so familiar with it.

 

[Fixxah]

The few times I have dealt with Hornady CS have been great. They send anything I need and I keep what I already have.

My first pistol rotor was hanging up and while I was waiting for a replacement I used fine emery cloth and got it working. Now I have a new extra.

I broke a decapper and they sent me a few plus shell retainer springs that I didn't ask for.

Blue.....I think not.

 

[Wildkow]

Perhaps a measure of thanks could go out to Blue for blazintg the path towards this type of CS? If someone doesn't lead, then none will follow.

Go Blue!

Wildkow

 

[Bruno2]

Hornady has excellent customer service . I have had several situations where I needed them to help out and they did . I have tried to describe noises , problems that really required a ftf examination , sent pictures you name it . I have a lot of Hornady products and I really believe that they are "quality pieces of equipment " .The Email seems to take a little longer than the old faithful telephone . Also Dillon and RCBS have top notch CS (they act more concerned than my doctor and dont try to hurry me in and out either ). I dont want to comment on Lymans CS , but , maybe somebody elese will say a few good things about them .