How Remington has responded to crisis-makes no sense

[Tommygunn]

No, I may be whistling a tune out of Polly Anna's songbook, but I really do think Remington is going to replace the R-51s. The only BIG UNKNOWN IMHO is the timeline.
I just don't think they will make it in October......

 

[dprice3844444]

by haveing the gun in hand and changing out the trigger themselves,they have a legal paper trail for liability purposes that it was done by remington authorized factory service.plain and simple.i know it's a pain in the butt,but for liability purposes,it has to be done this way per the lawyers.

 

[jerkface11]

They'll just be recalling these new triggers again in 5 years anyway.

 

[BIGGBAY90]

which rem 700 has a defect...there are so many...found it.

How to Determine if Your Rifle is Subject To The Recall:

Only Model 700 and Model Seven rifles with XMP triggers are being recalled. To determine if your rifle is subject to this recall, you should take the following steps:

I. Find the rifle’s serial number where the barrel meets the receiver.
a. For a right-handed rifle, the serial number is located on a user’s left.
b. For a left-handed rifle, the serial number is located on a user’s rig
II. Identify the serial number and provide it to Remington’s recall support team, either by entering it at xmprecall.remington.com or calling 1-800-243-9700 (Prompt #3 then Prompt #1) Monday through Friday, 9 a.m. to 5 p.m. EDT. You will be informed if your rifle is affected by this recall and supported with free resources to return the rifle for inspection and specialized cleaning.

III. You may also determine if your rifle is subject to the recall by a visual inspection.
1) If the face of the trigger is ribbed (see Photo (1) below), your rifle does not have an XMP trigger and is NOT subject to this recall.
2) If the face of the trigger is smooth (see Photo (2) below), your rifle has an XMP trigger and IS subject to this recall – in which case you should immediately seek further assistance at xmprecall.remington.com or by calling 1-800-243-9700 (Prompt #3 then Prompt #1) Monday through Friday, 9 a.m. to 5 p.m. EDT.

 

[Dr.Zubrato]

hate to be that guy but I don't have problems with any remington products, and I never will..

because i refuse to buy anything remington

No such thing as too big to fail, remington is falling face first and I won't throw my good money under the bus to save their overfed, corporate butts.

classic example of caring more about your bottom line than the product they put out.

 

[alexander45]

that about sums it up

 

[dodge]

Okay if they sent you a trigger group and you put it in you still would have to re-sight your rifle in because you have to take the barreled action out to put the trigger group in. It doesn't matter if you do the work or if Remington does it the result is the same you will have to re-sight your rifle in.

 

[alexander45]

Scratch that wrong action

 

[rooter]

I'm still a little pissed at the response I got with the 700 recall. Remington says I MUST send the whole rifle to them, causing me time and money to resight my zero.

I.....me.....

They will not compensate at all for the extra ammo, range fee, and time. Nothing except for shipping, and a box, thanks Remington!

Extra ammo...range fee...time...LOL And not satisfied that they are picking up the tab for shipping and repairs. I'd be pissed if someone gave me an excuse to go shooting too!

Maybe if they fixed an 8 year old problem in the beginning they wouldn't have this problem.

Why did you buy a rifle with this 8 year old problem? Remington 700's have had safety issues since inception that were ignored. Ever see a "Remington moment" occur with a 700?

I'd like a pelican case for my time and effort with the 700, but this is not offered by Remington because they could care less in the end.

What, exactly, makes you think you deserve a Pelican case?

I'm sorry, I have a few Remington guns, but I'd never buy one again.

Better for Remington...and any other manufacturer. Personally, I'd want you NOT to patronize my company unless you overcame your self centered, demanding, mentality.

I had problems with my 870 Express as well that they should have fixed in production as it is a known issue, instead they let the customer deal with it (I had to get the Mossy out for Dove that year!).

So, again, you bought something you knew was problematic, then gripe about it.

You paint the picture of one who is difficult and feels they should be put on a pedestal. What do you expect, Remington to personally cater to you because you spent $5-700 on a rifle? Quit whining and either send the rifle back, sell it, or buy a replacement trigger and pay a smith to install it. Realizing the world doesn't revolve around you is a big, but necessary, step in life.

 

[Yo Mama]

Ok, where to start with a few responses:

Extra ammo...range fee...time...LOL And not satisfied that they are picking up the tab for shipping and repairs. I'd be pissed if someone gave me an excuse to go shooting too!

Easy for you, I have 3 kids, you think it's easy to just go shooting.

Why did you buy a rifle with this 8 year old problem? Remington 700's have had safety issues since inception that were ignored. Ever see a "Remington moment" occur with a 700?

Sure blame the victim. I trusted they fixed it, shame on me. Publicly they have denied any fault to begin with, so maybe I was foolish to get a 700 to begin with.

Better for Remington...and any other manufacturer. Personally, I'd want you NOT to patronize my company unless you overcame your self centered, demanding, mentality.

Wow, what a condescending attitude. Just a comment that shows your vitriol for a customer who obviously is not as smart as you I guess. I've been shooting for some time, and I've NEVER had these issues with another manufacturer. Remington is dead to me.

So, again, you bought something you knew was problematic, then gripe about it.

You paint the picture of one who is difficult and feels they should be put on a pedestal. What do you expect, Remington to personally cater to you because you spent $5-700 on a rifle? Quit whining and either send the rifle back, sell it, or buy a replacement trigger and pay a smith to install it. Realizing the world doesn't revolve around you is a big, but necessary, step in life.

Send rifle back-yes, as I said before this is an option

replacement trigger- I HAVE 3 KIDS - I can't afford the ammo to shoot, how am I supposed to pay for a new trigger? Want to crowdfund me or something?

sell it- so now it's someone else's problem, you'd probably go with that option I'm sure.

 

[Yo Mama]

Okay if they sent you a trigger group and you put it in you still would have to re-sight your rifle in because you have to take the barreled action out to put the trigger group in. It doesn't matter if you do the work or if Remington does it the result is the same you will have to re-sight your rifle in.

No, they are just taking the existing trigger group out and using a "proprietary" solution to remove any excess bonding agents. They don't need to send a new trigger group. When this is removed nothing happens to the zero. It's the removal of the scope that throws everything off.

by haveing the gun in hand and changing out the trigger themselves,they have a legal paper trail for liability purposes that it was done by remington authorized factory service.plain and simple.i know it's a pain in the butt,but for liability purposes,it has to be done this way per the lawyers.

Yes, I'm sure this is actually why.

To bad they were not this concerned with the Walker trigger that was never recalled and may have contributed to killing 2 dozen people, and injuring over one hundred. But now it's 2014, so times have changed.

 

[Warp]

An 870 (from 2006) is the only Remington I own and I doubt I will buy any new Remingtons. I won't touch their rimfire crap with a 10 foot pole, it's pretty easy to take the same stance with their firearms.

 

[BIGGBAY90]

the way I see it is if you can ship it and get it returned fixed without paying a cent then it ok. There was a problem and now they are willing to fix it.........!!!that is if it is that simple!!!

 

[barnbwt]

Incidentally, Warp, Remington seems to be having problems with the 870 in the last handful of years, as well. Bad chambers (again) appear to occur with regularity in way too many examples...

Freedrom Group needs to hire some IRS guys to run the reamers --they know how to do it properly


I'm confused; are you suggesting Freedom Group is run by aliens bent on making crappy guns?

TCB

 

[Warp]

Fortunately there are a lot of older used 870's out there to be had.

And some day...a Benelli M2. Oh yeah.

 

[Steel Horse Rider]

If you really want to be mad at somebody then be mad at the tort lawyers and the greedy public that thinks they should be compensated every time they trip.......

 

[alexander45]

I'm confused; are you suggesting Freedom Group is run by aliens bent on making crappy guns?

yes they are slowly banning or replacing all our firearms with unreliable junk so that they along with the shriners (their earthly representatives and collectors of 22lr ) can take over the world with the 22lr that they have hoarded!

 

[barnbwt]

Oh, I thought you were mocking the meme by noting how everyone blames everything Remington does wrong on Freedim Group like that guy does aliens

TCB

 

[alexander45]

Well every thing the fg touches does seem to go to kitty pittle in short order para, marlin, but I think the 700 was having similar issues prior to Cerberus sinking his teeth in.

 

[MountainBear]

No, they are just taking the existing trigger group out and using a "proprietary" solution to remove any excess bonding agents. They don't need to send a new trigger group. When this is removed nothing happens to the zero. It's the removal of the scope that throws everything off.

Actually, yes, something does happen to the zero. Unless you have figured out a miraculous way to remove the trigger with the stock still on. If you have, let the rest of us know, will you? Here's the deal, unless you have a pillar bedded action and are putting the rifle back in the stock every time with a well-calibrated torque driver, then the zero point is going to change regardless of whether the scope comes off or not. There is no way they could have done this recall without messing the zero on every rifle they work on.

I have a wife and a small business to run, so I get the not having enough time. At this point, its just time to suck it up, get the gun back, relish the fact that you can tell your wife you HAVE to go shooting, and move past it. It sucks that things get recalled, but it isn't solely a Remington problem. Almost every other manufacturer of firearms has done it, not to mention every auto manufacturer, which can be argued are more likely to cause death or serious physical injury than a gun is. Despite everyone's best effort, recalls happen.

Good luck man, hope you get time to take those three kids out shooting...

 

[skoro]

Corporate America is controlled by two groups:

1. Marketeers
2. Lawyers

Customer service is nothing more than an outdated notion once a company is gobbled up by a conglomerate, like Remington has been. As a matter of fact, we are no longer "customers." We've been demoted to "consumers."

 

[BIGGBAY90]

Remington Support
Service Ticket: 000000 - Notification We have received your E-Mail request about "TRIGGER RECALL"

Ticket: 000000 has been created and you should receive an initial response shortly.



Thank you and best regards,
Remington Customer Services
THAT WAS ON 10/12

 

[barnbwt]

"Well every thing the fg touches does seem to go to kitty pittle in short order"
Let's be honest; Cerberus are bottom feeders. How many firms have they purchased that really, truly, were 'doing just fine' until the suits came along and wrecked it all?

-I don't know the full story on Para, but I'm guessing they spent too much moving south recently and were ripe for a buyout because of that
-Marlin was apparently circling the drain, with clapped-out machines so decrepit that they were beholden to ancient, soon-to-be-dead-or-retired machinists possessing the lost dark art of "making crappy machinery generate parts" with no blueprints or documentation for their products, nor plans to create them. If anything, Cerberus got snookered on the 'deal' that was Marlin
-Remington has been losing market share due to ossified management structure that stifles/bungles innovation for the past decade(s) and everyone (now) knows it. Their enormous capital ownership, and declining status made them perfectly ripe for a buyout & parting out by a predatory lender, much like an old moose by wolves. The enormous --hidden-- liability the passed on to Cerberus must have given the VPs quite the Montezuma's Revenge
-Many if not most of the smaller acquisitions like AAC strike me as some bright-eyed manager's 'big idea' to branch out from Fuddery into new and dynamic markets, only to be immediately thwarted and jaded by Remington's (and company's) toxic culture of incompetence. The R51 project itself seems like it took this type of path, as did the end of AAC.

TCB

 

[barnbwt]

Worryingly, the only traffic I've seen on the R51 recently (none for sale on Gunbroker for over a week at this time, the last was nearing 500$ and still under reserve when I checked ) was someone finally getting a long-awaited response from CS about their returned pistol. It was a confirmation they had the gun, were working on a solution, but could not provide any timeline whatsoever.

I just hope Remington isn't spun off/bankrupted before they get those new pistols out...I imagine warranty liabilities are quite likely to be the first baggage trimmed off by the judge in arbitration.

TCB

 

[barnbwt]

No, they are just taking the existing trigger group out and using a "proprietary" solution to remove any excess bonding agents.

Here's a question; now that we know this is the 'magic fix' being applied by Remington at the factory (as well as detuning the triggers to the factory-delivered 5lb weight), why are people still sending them in? Dunk/soak the trigger group in alcohol or whatever solvent they are likely to be using, and which won't damage the metal/plastics present in the trigger, verify any glue dissolves, and re-lube the thing. Done-skis.

As far as zero loss due to stock-dismounting; if the gun is scoped and the shooter unable to put more than a handful of factory rounds down range each year for hunting, the discrepancy introduced by servicing the stock (or even the rings, I wager) is unlikely to go noticed for the tasks/ranges the rifle will be used for. I never noticed more than a 1/8" MOA shift in my 308 scoped SPS going from the factory Gumby stock, to my hand-carved hardwood benchrest stock, and no discernible difference in going back to the original. Swapping the 3-9 Prostaff for a 4-12 Monarch (IIRC) shifted me about an inch on the paper at 100yds, though that may have been simple luck.

It's a real issue for a competitive long-range target shooter, but for the vast majority of hunters (and target shooters) it simply isn't a big enough factor to fret over. The real cost of the whole thing is likely to be a new trigger at the end of the day, since I wager a great many owners will never quite trust that safety now, even with Remington's repair (after all, they screwed up and lied about it in the first place, and have more incentive to do so now than ever before)

TCB