How Remington has responded to crisis-makes no sense

[MachIVshooter]

Good grief. I guess some folks would expect an automaker having a recall to deliver a rental car and pick up their car on a tow truck so that mileage is not increased, too. Meanwhile, normal folks accept that it's a free repair of a problem they weren't even aware of, and they simply find time to get to the dealership for a couple hours. They don't expect to be compensated for their time and fuel costs, or come unhinged that their seat and steering wheel had been adjusted while the vehicle was in for service.

Actually, yes, something does happen to the zero. Unless you have figured out a miraculous way to remove the trigger with the stock still on.

I've changed out stocks completely and seen less than 1/4 MOA shift in POI @ 100 yards. I've also seen just as much shift from year to year when I check zero. Unless the OP has mounted his scope in a most unconventional manner, the change in zero will likely not affect his ability to hit a deer or elk at any range an average is hunter capable of making a clean shot.

If one has used quality components and did their set-up right, you should be able to break everything down short of unscrewing the barrel from the receiver and still be within an inch of zero-close enough to re-zero with 6 shots by anyone who knows what they're doing.

 

[tomrkba]

I won't purchase any Remington products any time soon. They have severely damaged their reputation and there are many alternatives.

 

[BIGGBAY90]

Yea a henry

 

[BIGGBAY90]

Now a new rem. On the market soon

 

[BIGGBAY90]

Remington Support
Service Ticket: 000000 - Notification We have received your E-Mail request about "TRIGGER RECALL"

Ticket: 000000 has been created and you should receive an initial response shortly.



Thank you and best regards,
Remington Customer Services
THAT WAS ON 10/12 .......STILL NOTHING...NO RESPONCE AS YET...

 

[B!ngoFuelUSN]

I'm still a little pissed at the response I got with the 700 recall. Remington says I MUST send the whole rifle to them, causing me time and money to resight my zero. I can't just send the trigger assembly which is the only part affected, they said they literally will send it back without working on it. They will not compensate at all for the extra ammo, range fee, and time. Nothing except for shipping, and a box, thanks Remington! By the way, I was told on the phone that if they were to do this for everyone affected they would be out a lot of money,......:banghead: (doesn't matter that I am). Maybe if they fixed an 8 year old problem in the beginning they wouldn't have this problem.

Well, I'd stop there, but now we have the R51 problems. Remington has offered to give a new R51 with 2 extra magazines and a Pelican case to those affected. So maybe I'm off here, but why? If they told me to stuff it with the 700, why treat R51 owners different? They don't even have to take a scope off!

I'd like a pelican case for my time and effort with the 700, but this is not offered by Remington because they could care less in the end. I'm sorry, I have a few Remington guns, but I'd never buy one again. I had problems with my 870 Express as well that they should have fixed in production as it is a known issue, instead they let the customer deal with it (I had to get the Mossy out for Dove that year!).

Am I off here thinking the owners of 700 and R51 are being treated differently?

Um, not sure if I should mention this but at the risk of angering the OP, I recently received the paperwork authorizing me to send them just the trigger. I haven't done it yet because it's not high on the list of priorities (I immediately replaced the stock trigger of my CDL/.223 with a Jewell) but I do plan to send it in. If only to see what they would do, and for the sport of it.
I originally signed up to send in the rifle, received the big box, and was going to pack the box with just my trigger. As a little way of expressing my thanks to Remington for being so quality oriented and customer focused. But thought they might choose to lose it.
And yes, the 700 owners and the R51 owners ARE being treated differently (thus my wry comment above about them being so customer focused). The 700's are already sold and so it is looking back in time for them. The R51 is a disaster for them with a product looking to the future. They are making a huge mistake by treating the two sets of customer differently though. Lots of people in the gun community tend to be brand loyalists. After the 700 thing, and their limited actions to provide deluxe service to their customer, do you think I and others are anxious to buy another Remington product?
B

 

[B!ngoFuelUSN]

Ok, where to start with a few responses:



Easy for you, I have 3 kids, you think it's easy to just go shooting.



Sure blame the victim. I trusted they fixed it, shame on me. Publicly they have denied any fault to begin with, so maybe I was foolish to get a 700 to begin with.



Wow, what a condescending attitude. Just a comment that shows your vitriol for a customer who obviously is not as smart as you I guess. I've been shooting for some time, and I've NEVER had these issues with another manufacturer. Remington is dead to me.



Send rifle back-yes, as I said before this is an option

replacement trigger- I HAVE 3 KIDS - I can't afford the ammo to shoot, how am I supposed to pay for a new trigger? Want to crowdfund me or something?

sell it- so now it's someone else's problem, you'd probably go with that option I'm sure.

I totally agree with your response(s). My kids are grown and gone and so my wife and I have a bit more financial maneuvering room. But that doesn't change the principal of the issue. When a company makes a mistake, they need to make it right. And when it is a public safety issue, whether it's triggers or airbags or ignition switches or Tylenol (which was not even caused by the Tylenol people) they need to do it quickly and visibly. And if they want to have a chance of retaining their customers after the error, they need to do it as graciously and supportively as possible.
For those who imply that the OP (or any other who might have a bone to pick with Remington regarding their response) is acting like a member of the 'taker' generation, you are so wrong. Think harder about that statement if at all possible. It is an open market. Gun owners can choose to buy whatever they please. Do you really think that the OP and most others who fail to pity poor Remington will buy another of their products? Again, it's not the problem, it's the handling of the problem that has lost me as a future customer.
B

 

[ku4hx]

The only time I was approved to ship a piece of a gun was magazines to Glock and a MechTech PCC unit to them. Every other time it was the complete gun or nothing.

The Glock magazines I shipped unannounced and told them to either trash them or replace them but not to send the things back to me. I got two new ones.

The MechTech PCC unit was all they sold me, so that was all I shipped.

Shipping the entire gun is just the nature of the beast and I came to grips with that years ago. As to re-zeroing, that's one thing I live for ... shooting. Having to sight in a gun all over again is just another excuse to spend time at our gun club and unload a few rounds from the front end.

 

[alsaqr]

Marlins made by Remington are pure GARBAGE!

Marlin had quality control issues long before Remington bought the company.