JesseTX
Member
I'm at a bit of a crossroad as to what to do next and would really appreciate hearing some thoughts from a few unbiased outsiders.
Six weeks ago I purchased a Trijicon ACOG TA31RCO-M4 from a dealer listed on Trijicon's website. I got it home and immediately noticed when I looked through it that there was a black speck on the inside of the glass at about 4 o'clock halfway between the chevron and the outside rim of the glass.
If I focused out on a target at a distance and maintained my focus on the target I couldn't see it, since once you focus out on a target you lose the close focus of the glass right in front of your eye.
Since the dealer I bought it from had ordered it specifically for me and couldn't just swap it out with another one I returned the unit to Trijicon via overnight FedEx delivery to have it repaired.
Originally I was told it would be two weeks to replace, then a month, then a month and a half, then possibly two months. Every time I called at the end of their estimated time of replacement I got a new date.
Finally, yesterday, I received a box via UPS from Trijicon. I opened it up to see a note inside saying "No work completed." Included was a note saying it had been inspected and no problems were found.
Looking through the ACOG the black speck inside the glass is still as glaringly obvious as it was before.
Of course, when I sent it in I included a typed explanation of exactly what the problem was. Finding it shouldn't have been particularly difficult, even without the note, but with a note saying specifically what the issue was I'm baffled that they somehow missed it.
To make sure I'm not completely out of my mind or that I have some mysterious eye problem I took the ACOG to work today. I work for a large government subcontractor that does a lot of work within the defense industry. Several colleagues of mine are retired, high-ranking military types who still work very closely with the defense industry, so I wanted some opinions from them first.
The very first thing I did this morning was hand the returned optic to a recently retired Colonel and, without explaining to him or even hinting what the problem was, asked him for his opinion on it. It took him seconds to look through it and say "Son, your glass is [omitted] up. I'm sure Trijicon will fix it, they're a good company."
I explained to him that I had just received it back from Trijicon with a note saying nothing was wrong with it.
This observation was true with pretty much everybody who looked through it. It's damn-near impossible not to see.
So my question is, am I just being a whiny baby over a little speck in some glass? Truthfully, it doesn't hinder my ability to hit a target at any distance. You can barely even see it when you're focused out on a far target since it disappears as your focus goes away from the glass. But it's still there as a tiny little blur that's constantly in my vision. And if you're looking at anything under a hundred yards it's glaringly, distractingly, annoyingly obvious.
I really don't want to just send it back and wait another six weeks to be denied again, but I don't want to just get shafted without a peep, either. At this point I'm about twelve hundred dollars out for an optic I haven't even had the chance to take to the range yet.
I have purchased a decent number of items from what I would consider premium firearm and accessory vendors including Noveske, LaRue Tactical, etc. I have always received only the best customer service. I expected the same with Trijicon, and still hope this is just an isolated incident which does not represent them as a company as a whole, but I'd appreciate hearing some feedback on it before I proceed.
Sorry for being so verbose; I actually left quite a bit out, if you can believe it.
Six weeks ago I purchased a Trijicon ACOG TA31RCO-M4 from a dealer listed on Trijicon's website. I got it home and immediately noticed when I looked through it that there was a black speck on the inside of the glass at about 4 o'clock halfway between the chevron and the outside rim of the glass.
If I focused out on a target at a distance and maintained my focus on the target I couldn't see it, since once you focus out on a target you lose the close focus of the glass right in front of your eye.
Since the dealer I bought it from had ordered it specifically for me and couldn't just swap it out with another one I returned the unit to Trijicon via overnight FedEx delivery to have it repaired.
Originally I was told it would be two weeks to replace, then a month, then a month and a half, then possibly two months. Every time I called at the end of their estimated time of replacement I got a new date.
Finally, yesterday, I received a box via UPS from Trijicon. I opened it up to see a note inside saying "No work completed." Included was a note saying it had been inspected and no problems were found.
Looking through the ACOG the black speck inside the glass is still as glaringly obvious as it was before.
Of course, when I sent it in I included a typed explanation of exactly what the problem was. Finding it shouldn't have been particularly difficult, even without the note, but with a note saying specifically what the issue was I'm baffled that they somehow missed it.
To make sure I'm not completely out of my mind or that I have some mysterious eye problem I took the ACOG to work today. I work for a large government subcontractor that does a lot of work within the defense industry. Several colleagues of mine are retired, high-ranking military types who still work very closely with the defense industry, so I wanted some opinions from them first.
The very first thing I did this morning was hand the returned optic to a recently retired Colonel and, without explaining to him or even hinting what the problem was, asked him for his opinion on it. It took him seconds to look through it and say "Son, your glass is [omitted] up. I'm sure Trijicon will fix it, they're a good company."
I explained to him that I had just received it back from Trijicon with a note saying nothing was wrong with it.
This observation was true with pretty much everybody who looked through it. It's damn-near impossible not to see.
So my question is, am I just being a whiny baby over a little speck in some glass? Truthfully, it doesn't hinder my ability to hit a target at any distance. You can barely even see it when you're focused out on a far target since it disappears as your focus goes away from the glass. But it's still there as a tiny little blur that's constantly in my vision. And if you're looking at anything under a hundred yards it's glaringly, distractingly, annoyingly obvious.
I really don't want to just send it back and wait another six weeks to be denied again, but I don't want to just get shafted without a peep, either. At this point I'm about twelve hundred dollars out for an optic I haven't even had the chance to take to the range yet.
I have purchased a decent number of items from what I would consider premium firearm and accessory vendors including Noveske, LaRue Tactical, etc. I have always received only the best customer service. I expected the same with Trijicon, and still hope this is just an isolated incident which does not represent them as a company as a whole, but I'd appreciate hearing some feedback on it before I proceed.
Sorry for being so verbose; I actually left quite a bit out, if you can believe it.
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