Just got a random call from Ruger!
- Thread starter Pietro Beretta
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tryshoot
Member
After at least 15 rugers (still have 6) have never had to deal with ruger cust. service.
When I bought my Redhawk .44 mag, it was because I can drive fenceposts with it, or shoot The stoutest Garrett loads I can cram in it.
The fact that I like the looks of it were just icing on the cake.
I bought the GP100 for the same reason.
Same goes for the ROA.
The Mini 30, Single Six .32 H&R, and the Mark 2, just because I like them.
I didn't like Bill's politics at all. I sure like his products.
The fact that I like the looks of it were just icing on the cake.
I bought the GP100 for the same reason.
Same goes for the ROA.
The Mini 30, Single Six .32 H&R, and the Mark 2, just because I like them.
I didn't like Bill's politics at all. I sure like his products.
Pietro Beretta
Member
I am in love with the SR-556, I want one... I have the credit -- but not the cash, so I really "cant" afford it right now, looks like I am saving up my lunch money.
I'd like to have one, as well. Trouble is, if I bought it, I'd need Cordell & Cordell. (divorce lawyers for men, in case you didn't know)
My CZ RV85 and my ATI .45 Commander may have just been the last straw for my wife.
For a few months, anyway. Besides, I can't really afford one, either. At least, not after the last 2 purchases.
My CZ RV85 and my ATI .45 Commander may have just been the last straw for my wife.
For a few months, anyway. Besides, I can't really afford one, either. At least, not after the last 2 purchases.
ArchAngelCD
Member.
I have written Ruger in the past and while I've never gotten a gift I did get a response when i didn't expect one. Ruger is a good company and getting better all the time.
EVIL
Member
Great to hear all the positive Ruger feedback.
Ruger has really stepped up to the plate in recent years delivering products that the core gun buyer market really wants. My first gun as a boy was a Ruger (10/22) but when I bought my first center-fire, semi-auto handgun there where many other better options out there. (I am referring to their old P-series clunky pistols.) Their revolvers & rim-fire pistols have always been outstanding. Now, they have moved into the center-fire semi-auto market segment in a big, competitive way. The SR series of pistols are fantastic! My only quibble is that spare magazines are pricey (SR9 mags are $39 locally)- but with the money you save buying a Ruger over some other comparable brands you can afford to buy spare mags. Also, Ruger is a good case for an American firm making competitively priced, quality products right here in the USA - why can't other gun companies do this?
Ruger has really stepped up to the plate in recent years delivering products that the core gun buyer market really wants. My first gun as a boy was a Ruger (10/22) but when I bought my first center-fire, semi-auto handgun there where many other better options out there. (I am referring to their old P-series clunky pistols.) Their revolvers & rim-fire pistols have always been outstanding. Now, they have moved into the center-fire semi-auto market segment in a big, competitive way. The SR series of pistols are fantastic! My only quibble is that spare magazines are pricey (SR9 mags are $39 locally)- but with the money you save buying a Ruger over some other comparable brands you can afford to buy spare mags. Also, Ruger is a good case for an American firm making competitively priced, quality products right here in the USA - why can't other gun companies do this?
I wrote Ruger with a concern I had as well with my SR9C. The night this was posted, i too contacted Ruger. I never heard back.....but today, I had an unexpected package in the mail from Ruger that addressed my concern! I questioned the stellar service others have gotten from Ruger, but now I'm a true believer!
larryh1108
Member
When the LCP came out I had to have one. I bought one of the lowest numbered ones out there. It worked perfect from day 1. Soon, they had a recall for issues if dropped. I was carrying it every day, it ran perfect and I was perfectly happy with it so I did not send it in for the recall.
A year later I got a phone call from Ruger customer service. They asked why I hadn't sent the gun back for the recall. I told them I carried it daily and did not wish to be without it for 2-3 weeks or whatever. The guy at CS promised me I'd have it back in a week. I told him I'd send it in and I'd hold him to his promise.
I mailed it out on a Monday (they sent a prepaid label). On Thursday the same week I got it back! They did the recall, it had a new barrel in it (mine had maybe 1200 thru it so far) and I also got a new, free mag. I had Pearce mag entenders on my mags (they asked to include the factory mags with it) because Ruger didn't have one yet and they changed the Pearce extenders to Ruger extenders. I also got a hat.
Now, keep in mind I didn't call them to complain. I emailed the guy there and thanked him for the free stuff and asked why I got a new barrel when the old one was fine. He replied that they weren't happy at how the barrel looked so they replaced it. I was impressed to say the least. I would never have a problem buying a Ruger again although the LCP is my only Ruger. Now THAT is customer service!
A year later I got a phone call from Ruger customer service. They asked why I hadn't sent the gun back for the recall. I told them I carried it daily and did not wish to be without it for 2-3 weeks or whatever. The guy at CS promised me I'd have it back in a week. I told him I'd send it in and I'd hold him to his promise.
I mailed it out on a Monday (they sent a prepaid label). On Thursday the same week I got it back! They did the recall, it had a new barrel in it (mine had maybe 1200 thru it so far) and I also got a new, free mag. I had Pearce mag entenders on my mags (they asked to include the factory mags with it) because Ruger didn't have one yet and they changed the Pearce extenders to Ruger extenders. I also got a hat.
Now, keep in mind I didn't call them to complain. I emailed the guy there and thanked him for the free stuff and asked why I got a new barrel when the old one was fine. He replied that they weren't happy at how the barrel looked so they replaced it. I was impressed to say the least. I would never have a problem buying a Ruger again although the LCP is my only Ruger. Now THAT is customer service!
I am a big Ruger fan (mostly SA revolvers, but not exclusively) and also a fan of Ruger's new aggressive leadership, innovation and marketing, not to mention their stellar customer service. I hate to see, though, how easy it is to "pile on" the departed Mr. Ruger. His relationship to the hi-cap magazine ban was not as simple as is often described and for all of his quirks, eccentricities, and many opinions on a host of subjects, he was a giant of American entrepreneurship and a historically significant gun designer and innovator. Not everything the irascible old gentleman did or said set well with me but, taken as a whole, he was a giant both in the gun world and in American manufacturing and I have long admired and respected him and still do, even if he made some mistakes along the way. So have we all.
Waywatcher
Member
Ruger has outstanding customer service, no doubt.
In my recent experience, however, they need it. I bought a Hawkeye that I found out to have misaligned mountings for the scope by about 2mm-3mm, an LCR with endshake so bad it hit the barrel, a GP100 whose cylinder was so loose it scraped on the barrel when rotating, a different GP100 whose cylinder also scraped bad on the barrel when opening/closing it, and an SP101 that fouled severely on one side of the barrel and whose frame stud was so tall it prevented ejection if a brass was in line with it. I only own one Ruger anymore and it's because it was a gift.
I lost faith that they can make functional firearms out-of-the-box.
In my recent experience, however, they need it. I bought a Hawkeye that I found out to have misaligned mountings for the scope by about 2mm-3mm, an LCR with endshake so bad it hit the barrel, a GP100 whose cylinder was so loose it scraped on the barrel when rotating, a different GP100 whose cylinder also scraped bad on the barrel when opening/closing it, and an SP101 that fouled severely on one side of the barrel and whose frame stud was so tall it prevented ejection if a brass was in line with it. I only own one Ruger anymore and it's because it was a gift.
I lost faith that they can make functional firearms out-of-the-box.
trapper500
member
Ruger
Ruger builds a awesome gun & i have always used a Ruger & always will Top Notch CS also
Ruger builds a awesome gun & i have always used a Ruger & always will Top Notch CS also
beag_nut
Member
So, Pietro (Nathan?), what did you GET? I, for one, am on pins and needles now, for over a month!
Salmoneye
Member
Me neither...
Love my Rugers, and if it aint broke...
p35
Member
My SP101 developed a problem where the cylinder latch didn't work right or allow the cylinder to turn. I took it apart, couldn't see the problem, so I sent it off in pieces to Ruger with a note. Monday I got an acknowledgment that they received it, this afternoon the BBT pulls up and has me sign for a box. Sure enough, it's the SP101 with a new pawl spring, front latch, and grips (which I didn't actually think it needed) cleaned, oiled, test fired, barrel adjusted, and ready to go.
I'm not thrilled that a spring failed, but common sense says you check a gun over once in a while just for that reason. I AM more than thrilled with Ruger's customer service.
I'm not thrilled that a spring failed, but common sense says you check a gun over once in a while just for that reason. I AM more than thrilled with Ruger's customer service.
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Gtscotty
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Count me in with the Ruger fans. I really like the direction they have been going in the last several years, it seems like every other month, they are putting out an interesting new firearm.
My one Ruger CS dealing went exceptionally well. When I got my Ruger Hawkeye African, I noticed that both my reloads and the factory loads all shot almost exactly 5 inches low when using the iron express sights. I sent Ruger a message explaining the problem and asking how I could go about buying a shorter front sight insert. A day after sending my message I received a response from Ruger asking for my home address. Just a few days after I responded, a brand new correctly sized front sight showed up at my door. The argument could be made that this kind of service is exactly what companies should provide in a situation like mine, but honestly, I don't think most would.
My one Ruger CS dealing went exceptionally well. When I got my Ruger Hawkeye African, I noticed that both my reloads and the factory loads all shot almost exactly 5 inches low when using the iron express sights. I sent Ruger a message explaining the problem and asking how I could go about buying a shorter front sight insert. A day after sending my message I received a response from Ruger asking for my home address. Just a few days after I responded, a brand new correctly sized front sight showed up at my door. The argument could be made that this kind of service is exactly what companies should provide in a situation like mine, but honestly, I don't think most would.
loose noose
Member
I own quite a few Ruger firearms, and never had a problem with any of them. They all perform as advertised. Don't know why I'd have occassion to contact their customer service. It is a great company, and I thought Bill Ruger was well thought of by the NRA?
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