This rant might help someone else or won't do much for anybody but it will make me feel better. In April I ordered 5000 primers from Cabela's. 1000 from each manufacturer. I use anywhere from 500 to a couple thousand a month. I don't care who makes them and they all seem to work fine for my own cast lead bullet reloads. They put 'em all on back order which was no problem. I had 10,000 in stock. I figured the backorders would trickle in and I wouldn't run out and Cabela's assured me, online and on the phone there would only be one hazmat charge. Fantastic! I'm happy.
About once a week I'd get a report saying the different primers would tentatively be in at different times and all was well. After a few weeks 1000 Remingtons came in. I still got the weekly reports saying they're sorry the stuff is still on backorder but they'd get here eventually. About six weeks into it I get a report saying that if I wanted the stuff to stay on backorder I DIDN'T have to do anything but if I wanted to cancel to call. Of course I don't want to cancel so I just keep shootin' and waiting.
More weekly reports and the dates get moved back but I don't care. I'm happy to wait along with the rest of the country.
Today I get a report saying they're really, really sorry but they had to cancel my backorders. I emailed 'em back to ask why and they sent me a copy of an email from 6/24/09 that they sent that has one third of a sentence down on the page, that is just like all the other emails they've been sending for three months, where it says if I want to keep the stuff on backorder or if I don't, I HAVE to call this number.
I didn't believe them but I went back in the file and sure enough, tucked into this look-a-like email that I've been getting for twelve times there is the one-third-of-a-sentence worth of NOW-I'M-OUT-AND-HAVE-TO-GET-BACK-IN-LINE.
I sent 'em an email and told 'em I'll never buy another item from Cabela's, ever. Screw me once shame on them. Screw me twice shame on me.I live 30 minutes from the one here in Maine and I've bought a lot of stuff there but I'll never darken their door again. Too bad. It was good while it lasted.
When I emailed them back that I had found the warning I told 'em they should have used bigger letters.
I've never heard of having to call to keep something on back order. Especially when the whole transaction is carried out online.
On 5/22, a month into the backorder they sent this:
"If you wish for the item(s) to remain on backorder, you do not need to contact
us. Should you prefer not to wait, please contact our toll-free order desk at
1-800-237-4444 to cancel the backorder. For credit card orders, charges are not
made until the item(s) are shipped."
It was inserted into the weekly update.
On 6/24 they popped this little gem in:
"If you wish to keep the item(s) on backorder or if you want to cancel or change
the item(s), please call our toll-free order desk at 1-800-237-4444."
I was so happy with them before this. Weekly updates were great. Can't figure it unless they wanted out of the commitment because of price changes. If that's so it was a sneaky way of doing it.
I'm a pretty easy going person. I've eaten meals at restaurants that weren't even what I ordered (as long as it wasn't something gross) just to save anyone from embarassment. But, man, I'm bulled up about this. I don't like having to play games. This was underhanded. Whatever the reason.
Oh well. My not dealing with them anymore sure won't hurt 'em any but it makes me feel better. I don't need 'em.
About once a week I'd get a report saying the different primers would tentatively be in at different times and all was well. After a few weeks 1000 Remingtons came in. I still got the weekly reports saying they're sorry the stuff is still on backorder but they'd get here eventually. About six weeks into it I get a report saying that if I wanted the stuff to stay on backorder I DIDN'T have to do anything but if I wanted to cancel to call. Of course I don't want to cancel so I just keep shootin' and waiting.
More weekly reports and the dates get moved back but I don't care. I'm happy to wait along with the rest of the country.
Today I get a report saying they're really, really sorry but they had to cancel my backorders. I emailed 'em back to ask why and they sent me a copy of an email from 6/24/09 that they sent that has one third of a sentence down on the page, that is just like all the other emails they've been sending for three months, where it says if I want to keep the stuff on backorder or if I don't, I HAVE to call this number.
I didn't believe them but I went back in the file and sure enough, tucked into this look-a-like email that I've been getting for twelve times there is the one-third-of-a-sentence worth of NOW-I'M-OUT-AND-HAVE-TO-GET-BACK-IN-LINE.
I sent 'em an email and told 'em I'll never buy another item from Cabela's, ever. Screw me once shame on them. Screw me twice shame on me.I live 30 minutes from the one here in Maine and I've bought a lot of stuff there but I'll never darken their door again. Too bad. It was good while it lasted.
When I emailed them back that I had found the warning I told 'em they should have used bigger letters.
I've never heard of having to call to keep something on back order. Especially when the whole transaction is carried out online.
On 5/22, a month into the backorder they sent this:
"If you wish for the item(s) to remain on backorder, you do not need to contact
us. Should you prefer not to wait, please contact our toll-free order desk at
1-800-237-4444 to cancel the backorder. For credit card orders, charges are not
made until the item(s) are shipped."
It was inserted into the weekly update.
On 6/24 they popped this little gem in:
"If you wish to keep the item(s) on backorder or if you want to cancel or change
the item(s), please call our toll-free order desk at 1-800-237-4444."
I was so happy with them before this. Weekly updates were great. Can't figure it unless they wanted out of the commitment because of price changes. If that's so it was a sneaky way of doing it.
I'm a pretty easy going person. I've eaten meals at restaurants that weren't even what I ordered (as long as it wasn't something gross) just to save anyone from embarassment. But, man, I'm bulled up about this. I don't like having to play games. This was underhanded. Whatever the reason.
Oh well. My not dealing with them anymore sure won't hurt 'em any but it makes me feel better. I don't need 'em.
