I assume this is what you are talking about...
http://fnforum.net/sent-my-fnp-in-fo...ck-t22928.html
You need to get your facts straight IMHO. OP clearly states: I finally got to talk with FNH customer service. The reason given for the replacement was due to a lack of parts for my FNP without it taking several weeks/months for parts to become available. I was also told it might take as long as three months to get my "lost" magazine replaced. From this I gather that parts/magazine production is rather slow OR demand is outstripping production capabilities.
It was going to take weeks or even months to fix his pistol so they sent him an new one. That is outstanding customer service. Now they did screw him out of one of the mags he sent in but since he never posted a follow up stating unhappiness I assume they took care of it.