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Marlin Customer Service Experience

Discussion in 'Rifle Country' started by ultralightbackpacker, Aug 28, 2009.

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  1. ultralightbackpacker

    ultralightbackpacker Member

    Joined:
    Sep 14, 2007
    Messages:
    127
    I have a 10 year old Marlin 1894 ported 44 Magnum lever. Hadn't shot it in quite some time, maybe 5 years. I took it out of the safe and was going to make sure it was cleaned last time I put it away, as I was going to fire some rounds off the next day and maybe lube it up.

    Dang, left hand side receiver has the large machine screw missing. I call up Marlin speak to a lady, tell her my issue. She takes my name and address, and says its on the way. I ask her how much as I am willing to pay for shipping and the part. No cost, she says. The screw arrives 3 days later.

    Can't say enough about that being superior customer service! Thanks Marlin! I wish I knew the ladies name!

    Take care,
     
  2. Asherdan

    Asherdan Member

    Joined:
    Sep 20, 2007
    Messages:
    527
    Location:
    Hoss Country /USA
    Nice but common story about the Marlin customer service. I called 'em up for a new front plate screw and got the same response. Good people, good company.
     
  3. Hokkmike

    Hokkmike Member

    Joined:
    Feb 28, 2006
    Messages:
    2,332
    Location:
    Sullivan County PA
    Some kind of little joke - Like, I got screwed by Marlin and love it! would be approriate here.

    Thanks for the good word!
     
  4. AirForceShooter

    AirForceShooter Member

    Joined:
    Oct 31, 2004
    Messages:
    2,758
    Location:
    Central Florida
    I had to send them my 39A.
    I paid for shipping to them.
    It had an feeding problem.
    For $69.00 they just about rebuilt the gun and sent it back with their NRA grading of the gun.

    Can't ask for more.


    AFS
     
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