I sent them a BHP for installation of a set of adjustable night sights. They screwed up and installed a set of 1911 sights instead. This resulted in the hammer striking the back of the sight.
I called them numerous times to find out what was taking so long with my sights and got various answers. Finally the women told me that I needed to talk to Mr. X about my sights. It took me several tries to get Mr. X who finally fessed up that they ruined my slide.
He asked me what he could do to make things right and I told him that I would be happy if they replaced the slide and installed the correct sight. Which they did, however, don't think that they refunded any of my money.
I am left with mixed feelings about the company. I realize that anyone can make a mistake, although you would think that someone working for a company that makes sights would know what sight was correct for that firearm. I also can't help but think that they were trying to avoid telling me about their screw up or possibly avoid me all together. They did make it right, although I am left with a sour taste in my mouth over the whole thing. On the other hand, I have been thinking about sending them another gun to have sights installed just because I dont' know where else to send it. I would like to have a set of adjustable sights installed on my Ruger P89. I know that MMC will find a sight that will work and install it on pretty much anything you send them. BUT, if I knew someone else that did the same work, I would go there.