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My Stag Rifle Goes Back on Warranty Tomorrow

Discussion in 'Rifle Country' started by [Pb], Dec 17, 2009.

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  1. [Pb]

    [Pb] Member

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    Wish me luck!

    I've been having a lot of FTE issues with STAG-15 carbine, had a couple thousand rounds through it and tried many things to no avail. Contacted Stag, they were very helpful and sent me a shipping label pronto so I could send it in to be looked at, hopefully everything will work out and I'll have my rifle back working soon...

    A couple questions, has anyone dealt with Stag customer service before?

    I polished the trigger to make it break better, do you think this will be an issue? It did not make the jams better or worse, obviously. Also, I replaced the extractor spring with a stronger one hoping to fix the problem (it helped but didn't fix it.) Do you think I should change it back before sending it in?

    Thanks
     
  2. cameron.personal

    cameron.personal Member

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    Change the extractor spring back to factory, don't worry about the trigger. In fact I would even send them back the lower, just send the the upper.

    Cameron
     
  3. [Pb]

    [Pb] Member

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    I mentioned that I had changed out the extractor spring to customer service, and he didn't say anything about it... hmm. Maybe I will send them an email and ask.


    I'm worried it could be a buffer spring issue, it's a long shot but what if? Then I'll wish I sent in the lower.
     
  4. RockyMtnTactical

    RockyMtnTactical Member

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    Stag's customer service is very good.
     
  5. MarineOne

    MarineOne Member

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    Wow, they sent you a label and paid for shipping to get it to them?

    Now THAT is what you call customer service.



    Kris
     
  6. Uncle Mike

    Uncle Mike Member

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    Stag customer service is good....send the entire rifle back, replace the extractor spring with the original before sending it back.

    I should think the trigger work you did wouldn't be a problem for them.

    Let us know what happens and what the problem was....make sure to ask for a definition of the problem and the technicians name that repaired it...get all this in writing.
     
  7. [Pb]

    [Pb] Member

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    Uncle mike- thanks for the suggestions. I will do that, because I am really puzzled about the problem myself and would like to know that something was actually fixed.
     
  8. kanook

    kanook Member

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    Sent the upper on their dime, Got a new, function tested upper with a new extra free mag. Great people to deal with.
     
  9. [Pb]

    [Pb] Member

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    Me too! No free mag but they replaced my stock that I banged up on a rock, free of charge!


    :D:D:D
     
  10. RockyMtnTactical

    RockyMtnTactical Member

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    So, does it work now?
     
  11. Al Thompson

    Al Thompson Moderator Emeritus

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    And what was changed/fixed? :)
     
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