coyotehitman
member
- Joined
- Dec 29, 2007
- Messages
- 558
While on the Natchez site, I selected a few items and went to check out. In doing so, the shipping seemed a little high to me, so I ran a UPS and USPS rate calculator on the weight of my order. Natchez was charging me more than the actual shipping cost. Natchez also charges you a mandatory insurance fee, BUT UPS provides free insurance on shipments up to $100.00, so essentially, on an order =/< $100.00. Natchez is charging you an insurance fee when the insurance is provided free from UPS, and on orders over 100.00 you are still paying an inflated rate because the initial 100.00 should have been free.
I called Natchez and asked if they charged handling or packaging on their shipments. Their response was that they only charge actual shipping rates (and I confirmed this twice), BUT, after some prying and asserting that the rate generated on their site was considerably more than what it actually costs to ship, the person on the phone said they only charge actual "shippinghandling" and insurance charges. When I addressed the conflict of information he provided, he said he misunderstood what I asked.
As for the "insurance charge," he offered no explanation to justify why Natchez charges customers a fee for a service the shipper provides free of charge.
If you do not mind paying these fees, that is fine, and I fully understand that it costs money for packaging, BUT disguising these fees and charging a customer for a free service is inexcusable IMO. In fact, I wonder the legality of charging someone for a service that they do not provide and how much it adds to their bottom line every year.
I called Natchez and asked if they charged handling or packaging on their shipments. Their response was that they only charge actual shipping rates (and I confirmed this twice), BUT, after some prying and asserting that the rate generated on their site was considerably more than what it actually costs to ship, the person on the phone said they only charge actual "shippinghandling" and insurance charges. When I addressed the conflict of information he provided, he said he misunderstood what I asked.
As for the "insurance charge," he offered no explanation to justify why Natchez charges customers a fee for a service the shipper provides free of charge.
If you do not mind paying these fees, that is fine, and I fully understand that it costs money for packaging, BUT disguising these fees and charging a customer for a free service is inexcusable IMO. In fact, I wonder the legality of charging someone for a service that they do not provide and how much it adds to their bottom line every year.